Name on Certificate of Earnings is misspelled

[#1]

The name on my Certificate of Earnings does not match my correct legal name. I have used the correct spelling of my name consistently across Upwork, but the certificate still shows an incorrect spelling. I have already tried clearing the cache and cookies, but that hasn't resolved the issue.

Could anyone please assist me in correcting this? Thank you.

[#2 · Accepted solution]

Hi Umam,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

My issue has been resolved now. Thank you!

[#4]

Hi LuiggiR! I had troubles on identity verification yesterday and today, I just received my verification badge. I saw that the certificate of earnings show different name. I think I have the same concern as Umam. Can someone check? I want to make sure that I will not have problems in the future. Thank you!

 

[#5]

Hello Upwork Support team!

I had troubles on getting the identification process done correctly yesterday. I tried multiple times and finally today, I received the verified badge. However, while going through the website, I accidentally ran through a problem. My middle name was typed almost twice, just missing a few letters.

Please I need help.

I saw a few forum posts regarding the same concern and I read that there's a possibility that I will not be able to work/get paid if this is not resolved.

Thank you and I appreciate all of you. ☺️

[#6]

Hello Karen,

Thank you for sharing your concern. I have escalated this to our assigned team and I am happy to let you know that the name on your Certificate of Earnings has been updated.