Need to chat with a real person / agent

[#1]

I need help and need to speak with an agent. Support agent chat box is a challenge to access. 

[#2]

Hello, Kerk!

Everone who participates in the Community Forum is indeed a live person.

No bots here!

I am not an "agent", but I am knowledgeable about Upwork, as are other participants in the Forum, including official Upwork employees who participate in the Forum in addition to Upwork clients and freelancers.

What is your question about Upwork?

[#3]

Thank you for vouching, Preston!

[#4]

Hi Kerk,

I'm sorry to hear about your experience. You can enter "speak with an agent" until it gives you the "Contact Support" option. Or you can tell us why you need to contact support so we can ask one of our representatives to get in touch with you.

[#5]

All good annie. I don't mean to be negative but right now I badly need to speak with an agent about a pay that is 1 week "on progress" and currently 4 days on "in review". I just don't understand why Upwork won't make their support agents accessible as they were before?

[#6]

Hi Kerk,

Thank you for your message. I am sorry to hear about your experience. As AJ suggested, you should have an option to speak to the support team if the bot is unable to find an answer to your query. Could you please tell us more about your concern with the two payments shared by you? 

Thank you,

Pradeep

[#7]

I agree. The help page doesn't load properly and the chat agent is terrible. Would anyone know why I am getting this error?

This job has been removed from Upwork, so we are no longer able to retrieve your proposal.

[#8]

Hi Delores,

You'll see that message when a job was removed for violation of our Terms of services. We are unable to discuss further details on the action taken on the other user's account for confidentiality purposes. Please check out this post for more tips on how to avoid questionable jobs and please use the flag option found on each job post or message anytime you’d like to report a violation.