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Nail's avatar
Nail P Community Member

Not receiving pin code

Hello,

 

I try to post a job offer, but i don't receive any pin.

I tried several time and reached the pin limit.

I am 100% sure that i entered the right phone number as i checked it multiple times.

10 REPLIES 10
Jade's avatar
Jade B Community Member

I'm having the exact same issue. I've correctly chosen the country I'm located in followed by my number and haven't received a pin as of yet. Have also tried multiple times 😕

Joanne's avatar
Joanne P Retired Team Member

Hi Nail,

 

I checked and saw that you were able to log into your account already. Please let us know if you still encounter any issues. 

~ Joanne
Upwork
Nail's avatar
Nail P Community Member

Hello,

 

Thank you for reaching out to me.

 

The problem isn't that I can't log into my account.

The problem is that when I try to post a job, it asks me to enter a pin I received on my phone, but I never received any pin, even tho i tried multiple time until it says that the pin limit is reached.

Nikola's avatar
Nikola S Retiring Moderator

Hi Nail,

 

I’ve escalated your community post to a support ticket so that we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

 

~ Nikola
Stefanie's avatar
Stefanie W Community Member

Hi Joanne,

 

I am having this issue, as well. Have tried multiple times on several different browsers as well as different computers and am not getting any sort of pin code to verify my cell phone.

Ivygail's avatar
Ivygail J Retired Team Member

Hi Stefanie,

 

Thank you for reaching out. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~Ivy
Amine's avatar
Amine B Community Member

Hey, 

I also have the same issue, my phone number is the right one, but I did not receive any pin number.

Thank you,

 

Joanne's avatar
Joanne P Retired Team Member

Hi Amine,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Joanne
Upwork
Choudhry Haziq's avatar
Choudhry Haziq A Community Member

Im getting the same issue. can someone raise a support ticket???

Nikola's avatar
Nikola S Retiring Moderator

Hi Choudhry,

 

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola