Only images can be selected

[tartargentleman]

Wait what!? You are kidding me!
I spent a lot of time to understanding how to upload a profile photo to upwork, but all to no avail. My photo is framed to all the rules of your site. And what do i see? "ONLY IMAGES CAN BE SELECTED"! Is this a joke??? Fix this bag please. I can't finish the registration.

[AleksandarD]

Hi Vladimir,

I'm sorry for the inconvenience this has caused you. I checked and it seems that you successfully uploaded your profile photo. Could you please try clearing your cache and cookies or using a different browser? Please let us know if the issue persists so that we can assist you further.

Thank you.

[tartargentleman]

Yes, I tried 4 different browsers, and spent 2 weeks of time to understand out the reason. As a result, I didn't understand, how I got it but now it's ok. Thanks.

[tolkien1]

Hello! I have been quite unsuccessful in uploading my profile image despite following the guidelines. I tried uploading a 250 by 250 and then a 300 by 300-pixel image. I also tried to use a different browser, clearing the cache and cookies but the response is all the same- 'select different image' What is the problem? Here is the image.

 

[AleksandarD]

Hi Mark,

One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

[2f999439]

This bug still exists today for me as well.

[ArjayM]

Hi Adam,

I see that you've successfully uploaded your profile picture, and the profile itself has been accepted. It looks like you're all set. You can now submit proposals to potential clients in the marketplace. Best of luck!

[7813a55d]

I'm facing the same issue. I keep having trouble uploading my profile picture as it says "Only images can be selected" and "Sorry, something went wrong. We were unable to upload your image". The image size and format is correct. I tried different browsers and devices. Please help.

[JoanneP]

Hi Sumbal,

I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.

[7813a55d]

Thank you. It solved the problem.

[c7636576]

Hi! I am having the same issue today. I have tried multiple pictures, and both the app and different browsers.

[LuiggiR]

Hi Irene,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[b2d0f881]

I am experiencing the same problem. Are there any alternative methods available for uploading my photo?

[ArjayM]

Hi Gerard,

I took a closer look at your profile and confirmed that a profile picture has been successfully uploaded/applied. Please let us know if you need further assistance; we'll gladly help.

[5cc0156f]

I am still having this issue today. Is there anything that helps?

[AndreaG]

Hi JJ,

Could you please try using a different browser or the incognito mode of your current browser? You may also try clearing your browser’s cache and cookies. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.

[5cc0156f]

I have tried all of these alternatives and I still cannot attach a photo to finish completing my profile.

[AndreaG]

Thanks for following up, JJ. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[111307b2]

Hi. I am unable to upload a photo. I get the same error as everyone else in the thread. My google is up to date, I tried emptying the cache, and I tried using incognito mode.

[JoanneP]

Hi An,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[6b33a1ed]

Hi I'm also having this same issue with uploading of profile photo, despite having cleared cache. Still the same error " something went wrong. We were unable to upload your image"

[ArjayM]

Hi Oladimeji,

I'm sorry you're having difficulties verifying your ID. Please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px and no more than 4000 x 4000px. Also, make sure that it's a clear photo of yourself, not a long shot, that your face is visible, and that the following requirements are met:

• You are not wearing sunglasses in the photo
• It is not a logo or clip-art
• It is not a group photo
• The picture was not digitally-altered
• The maximum size is 5 MB

If it meets those requirements and you still can't upload it, please try clearing your cache and cookies and using a different browser to check if the problem persists.

Please remember that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. Please check this help article for more information about profile pictures and tips on choosing an excellent profile photo.