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e05f87d1
Community Member

Password Recovery Error

Password recovery error

Hi, 

 

I am having extreme trouble logging into my Freelancer account, I admit I was inactive for some years but when I reset password it displays 

 

"Password Recovery Error"

 

How can this issue be resolved I am happy to be give me details to support or moderator team.

 

Thanks

4 REPLIES 4
LuiggiR
Moderator
Moderator

Hi Wiz,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork

I am having the same issue. I tried to reset my password and received "password recovery error."

I have another account and the email ends .one.

 

Hi Darren,

 

Please be aware that users can only have one account, and having several violates Upwork TOS. I've shared your password reset concerns with our support team and raised a support ticket to give this the attention it deserves. Kindly expect an update from one of the team members on this page and email once your case is thoroughly reviewed.

 

~ Arjay
Upwork
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