Password Recovery Error

[#1]

Password recovery error

Hi, 

I am having extreme trouble logging into my Freelancer account, I admit I was inactive for some years but when I reset password it displays 

"Password Recovery Error"

How can this issue be resolved I am happy to be give me details to support or moderator team.

Thanks

[#2]

Hi Wiz,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

I am having the same issue. I tried to reset my password and received "password recovery error."

[#4]

I have another account and the email ends .one.

[#5]

Hi Darren,

Please be aware that users can only have one account, and having several violates Upwork TOS. I've shared your password reset concerns with our support team and raised a support ticket to give this the attention it deserves. Kindly expect an update from one of the team members on this page and email once your case is thoroughly reviewed.

[#6]

Hi, I am having the same issue. My account email is **Edited for community guidelines**. I get an error, I did not log into my account for almost a year. 

[#7]

Hi, I am having the same issue. I did not log into my account for almost a year. Im happy to give my account details as well. I really need to log in. I appreciate your assistance. 

[#8]

Hi Erika,

I can see that our team is already coordinating with you directly regarding your account access. I highly suggest that you continue to correspond with the team so that they can assist you further. You should be able to reply directly to the email they sent you.