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Zaki's avatar
Zaki M Community Member

Payment Method Inactive !

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Zaki,

 

If your payment method is inactive, it can be because of one or both of the following reasons:

 

 

It was added in the last three days: For security reasons, any new payment method will become active in three days. 

 

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

~Andrea

View solution in original post

861 REPLIES 861
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Muhammad,

 

I'm sorry for the delayed response regarding the issue you're experiencing. I've notified the team working on your ticket, and they've just recently followed up with you with more information.

~ Luiggi
Quinton's avatar
Quinton J Community Member

I am having a similar issue, its been over 3 days since I completed my tax information and banking info but it still shows inactive so I can't get paid.

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Quinton,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
Khalid's avatar
Khalid K Community Member

Hello, my payment is still inactive even though I submitted the details over 5 days ago and have completed all the necessary tax documents. Please help!

Pradeep's avatar
Pradeep H Retired Team Member

Hi Khalid,

 

I am sorry to hear about your payment method. I can see that one of our team members is already assisting you regarding the same concern via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Khalid's avatar
Khalid K Community Member

I have been waiting for 7 days till now nothing happend, also i am trying to follow up with the twam on the same support but I did not get any answer, could you please hrlp me to accelerate the withdraw methods activation process. 

Arjay's avatar
Arjay M Retired Team Member

Hi Khalid,

 

We understand how you want this issue with your financial account resolved immediately, and we sincerely apologize for the delay. Since your case has been escalated to the appropriate team, we highly suggest you continue coordinating with them through your ticket here or in your email. They will surely assist you accordingly and more efficiently.

 

~ Arjay
Upwork
Victor's avatar
Victor P Community Member


Andrea G wrote:

Hi Zaki,

 

If your payment method is inactive, it can be because of one or both of the following reasons:

 

 

It was added in the last three days: For security reasons, any new payment method will become active in three days. 

 

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

 


Please what if I don't pay tax on my country what do I do in filling the tax form 

Ahmed's avatar
Ahmed E Community Member

Hi upwork community, I have been having alot of issues with adding a wire transfer method as it says inactive even though 3 days have passed. 
I have tried reaching out to upwork support but my ticket has been open for 21 days and they won't allow me open a new one.
Every time i reach out to chat support i get told that I will recieve an update within 48 hours but not a singe email or update has been sent.
If anyone has any experience with this issue or a way to get the support team to actually reach out with an update please let me know. 
I am in Egypt and trying to get a wire transfer to QNB bank if that makes any difference. 

Nikola's avatar
Nikola S Retiring Moderator

Hi Ahmed,

 

Thank you for reaching out to us. I checked and it looks like you already communicated with our team via a support ticket. Could you please clarify if you need further assistance? 

 

~ Nikola
Nawaraj's avatar
Nawaraj K Community Member

Hi

I have filled the Form W-8BEN but still, the Withdrawal method is inactive.

And I didn't add the withdrawal method in the last 3 days but more like in the last 3 weeks.

Muhammad Ahmad's avatar
Muhammad Ahmad B Community Member

I am faceing same issue, I completed all tax info too but my payment methode is still inactive. why ?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Muhammad,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Khaled's avatar
Khaled A Community Member

Is it possible to reduce the period to three days in any possible way?

Arjay's avatar
Arjay M Retired Team Member

Hi Khaled,

 

Once verified, it's a standard three security days for your payment method's activation. I looked closely at your account and you can expect your new payment method to be active and ready for use in three days.

 

~ Arjay
Upwork
Mohamed Amine's avatar
Mohamed Amine M Community Member

Hi, My request is 8 days old. I had an intial response on feb the 8th saying that a support ticket is raised regarding my ticket and an answer will be communicate to me in 24-48 hours but i didn't recieve anything. 

Please let me know when the issue can be resolved.

Thanks

Kind Regards

Bilal's avatar
Bilal A Community Member

Hello My name is Bilal Ali, and i am facing a problem with my up work account, my payment method hasn't been verfied in more than a week. All my documents including my w-9 form has been updated but still the payment method won't verify, could you please help me and further assist me.  Thank You.

Arjay's avatar
Arjay M Retired Team Member

Hi Bilal,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your payment method concerns.

 

~ Arjay
Upwork
Imen's avatar
Imen F Community Member

Hello , 

 

I am not US person and they are keep asking for TAx information, also I added withdraw method to local bank account and still not active( account name and Bank account name are the same) .

 

Best Regards,

Imen 

Tawanda's avatar
Tawanda T Community Member

Hey guys Need a little help here How do I resolve paypal being disabled everytime I try to withdraw money?
Andrea's avatar
Andrea G Community Manager

Hi Tawanda,

 

I checked and it looks like your PayPal payment method is active. If you still need any help please let us know.

 

~Andrea
Tawanda's avatar
Tawanda T Community Member

Hey thanks for checking it out but maybe I am missing something.

I've attached a picture of the response I keep
getting everytime i try to withdraw.

I'm not sure what can be done, could you give me advice on how to
proceed from here?

Valeria's avatar
Valeria K Community Member

Hi Tawanda,

 

We checked with our payment team and it appears your PayPal account is being rejected. Please, contact PayPal customer support for assistance and more information about being able to use your account to receive payments. 

~ Valeria
Upwork
Naveed's avatar
Naveed A Community Member

Hi 

After trying hard for a while, got my first job and sucessfully completed. Now as I want to be get paid my account shows Inactive!
I have added my account details on JAN-23 but yet inactive.

Help Please

 

**Edited for Community Guidelines**



Regards,
Naveed

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Naveed,

 

It looks like you still have not filled out the required Form W-8BEN, which is used to confirm that you're not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. You can do this by going to Settings > Tax Information

~ Luiggi