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2e750978
Community Member

Payment Method Inactive !

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi Zaki,

 

If your payment method is inactive, it can be because of one or both of the following reasons:

 

 

It was added in the last three days: For security reasons, any new payment method will become active in three days. 

 

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If youโ€™re not a U.S.taxpayer youโ€™ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm youโ€™re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

 

~Andrea
Upwork

View solution in original post

555 REPLIES 555

Hi Alaa,

 

I checked and can confirm there is no name mismatch on your account. In order to activate your payment method now, please fill out the Form W-8BEN.

 

~Andrea
Upwork

Hello 

I added paypal as payment method and it keeps telling me"The beneficiary name is mismatched" also they are the same

Regards

c1f31a21
Community Member

I got my first client and they paid a milestone already, but I haven't been able to access the funds at all. I've verified my identiy and filled my W9, so I don't understand why this can be happening. I contacted support days ago but haven't heard back. Can someone help me or tell what I need to do ?

 

suspension.png

Hi John,

 

I'm sorry if you got caught off guard about the status of your financial account. I'll have one of the team members reach out and provide you with more information and of course assistance on how to resolve this issue. You should be getting an update through a support ticket on this page once your case has been reviewed.

 

~ Arjay
Upwork
jo_patrice19
Community Member

Hi, am doing a project and would like to receive payment but upwork still has not verified my account. What do I do? Its been 5 days. Thansk

Hi Jordan,

 

Thanks for reaching out. I can see that you've raised a support ticket regarding your concern. Kindly allow 24-48 hours for the Customer Support team to follow up with you, they'll assist you further.

~ Luiggi
Upwork
f530e366
Community Member

The beneficiary name is mismatched. 

Hello 

I got a problem that Upwork starts telling me that The beneficiary name is mismatched with paypal name also they are exactly the same

Regards

 

Hi Alaa,

 

I have checked your account and confirm that the name has been cleared. However, It looks like you still need to file a Form W-8BEN. The Form W-8BEN is used to confirm youโ€™re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. For record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. Once you file your Form W-8BEN, the system will immediately activate your eligibility to access funds.

 

You can complete the process by going to Settings> Tax Information> You can start by clicking the pencil icon here. Feel free to communicate with the team through this support ticket that's been set up with your initial concern if you need further assistance.

 

~ Arjay
Upwork
asif_ismaeel
Community Member

Hey! Hope you are doing good. I am from Pakistan.

After submitting W8EN Form, I uploaded my local bank details last month. It took around 3 days for approving the bank account. The problem I am facing is that since that day, my account status is showing inactive. I have rechecked my details but found no error. I have also resubmitted the Tax Form, but didn't worked. Remember that, I didn't get any email or message from Upwork regarding the error. 

Please help me out from this situation. 

Thankyou.

Hi Muhammad,

 

We apologize for the inconvenience the status of your financial account may have caused you. I'll have one of our team members reach out to you with assistance via a support ticket. You can access the ticket and communicate with the team on this page.

 

~ Arjay
Upwork
6688031f
Community Member

Hi, I'm a Pakistani Resident and do not register as an FBR Taxpayer. While my father does pay taxes and is registered too.I do want to know whether it is compulsory or mandatory to have a full legal name as a taxpayer in order to earn and withdraw earnings on Upwork.WHT if a person does not fill in the form. Plus, if anyone fills the form and submits it, the amount of tax is deducted from its earnings or not? Why Upwork has levied too many ways to get verify and earn money and make things more complicated for freelancers.

Thanks!

Hi Tahreem,

 

The Form W-8BEN is a form used to confirm youโ€™re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. For record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. Once you file your Form W-8BEN, the system will activate your eligibility to access funds immediately.

 

If you have questions about reporting your Upwork income to your country's tax authorities please consult a local legal advisor. You may also want to check this help article for more details.

 

~ Arjay
Upwork
6688031f
Community Member

Okay!

Thanks Arjay.

camara-ellis
Community Member

Please help me withdraw funds. It says my account is restricted. It's been 3 days now.

Hi Camara,

 

I can see that a couple of support tickets have been created for your concern. Please allow our team time to review your case and you should be getting an update here once done. A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork
7730aedf
Community Member

Hi,
I have got available amount in my account.But if i try to withdraw it am getting as 


Withdrawal is currently restricted on your account. Please contact Upwork Support.

I don't have any dispute recenlt and everything is solved wrt my account.

Please help me here @upwork

jamesgo
Community Member

I am currently experiencing the same issue! Why would Upwork restrcit your account from withdrawing without any emails about the reason why. UPWORK PLEASE HELP

Hi James,

 

I have escalated your concern to the relevant team. One of the team members will be reaching out with further assistance via a support ticket. Kindly expect an update here or in your email once your case has been fully reviewed. Thank you!

 

~ Arjay
Upwork
jamesgo
Community Member

Please escalate on this ASAP as i need my account restriction lifted as I need the funds ASAP

 

7730aedf
Community Member

James did your issue get resolved?

Hi Vishruth,

 

I can confirm that your concern has been forwarded to the relevant team for further view and a support ticket has been set up as well. Please allow our team time to review your case and you should be getting an update here once done. Don't hesitate to coordinate with the team if you need further assistance.

 

~ Arjay
Upwork

Okay will wait for one more day.
Thanks Arjay

Hey Arjay,

It's been 24+ hours still not able to debit amount.

Please resolve issue ASAP.

i didn't get any updates from team yet.

Hi Vishruth,

 

Thank you for your message. I have followed up with the relevant team to expedite a response to your support ticket. One of our team members will reach out to you via ticket as soon as possible to assist you further.

 

Thank you,

Pradeep

Upwork

Hey Pradeep,
I didn't get any response from team still its been 40+ hours .
Please resolve the issue ASAP!.
Amount is available in my account but not able to debit it.
I need its urgent.
I have waited 2 days.Still no response.

roberty1y
Community Member

Can anyone explain why my financial account has been suspended? There's nothing remotely improper about any of my activities on the site, and I haven't been asked for verification of any kind. 

Possible is you got chargeback or refund request. Check tickets, should be there.

Hi Robert,

 

I'm sorry to hear that you got caught off-guard about the status of your financial account. I'll have one of the members review your account and assist you further via a support ticket. You can access your ticket on this page.

 

~ Arjay
Upwork
muhammadsajid2
Community Member

Help me I am trying to Withdraw money and it keeps saying

"Withdrawal is currently restricted on your account. Please contact Upwork Support ."

 

 

Thanks in advance

Hi Muhammad,

 

I can see that you've raised a ticket regarding your concern. Please allow our team time to review your case and you should be getting an update here once done. Feel free to coordinate with the team if you have questions or need further assistance.

 

~ Arjay
Upwork
2ffb518f
Community Member

Hi,

 

I have properly setup payment method of Direct to Local Bank (PKR) but its show Inactive even after 5days have been passed.

 

How to activate this?

Hi Shoaib,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
aba6c5f6
Community Member

I don't understand what the problem is. I waited 3 days for my payment method to active but now it says inactive and there is no reason given. My W-8BEN form has been completed and I checked my bank account details, so what is the problem?

Normally you should find a confirmation or rejection message from Upwork in your email associated with account.

In the message you will find the reasons.

Please check your message.

If you certainly did not receive the email please contact :

**Edited for Community Guidelines**

f7f23f0b
Community Member

I need my name discrepancy to be resolved. My verified name on Upwork includes my first and last name, while my bank account name includes my first name, middle name, and last name. Whenever I try to withdraw my balance, I am prompted by a name mismatch. I've contacted support already and it's been more than 24 hours but nobody's taking action. Please help.

Hi Yves,

 

I checked and it doesn't look like there is a name mismatch currently on your payment method. Please keep in mind that all payment methods take 3 days to become active, for security reasons.

 

~Andrea
Upwork
094602d1
Community Member

Hi... Please Am NEw to upwork, I have a client outside upwork and I ask her to pay me Via Direct contract on upwork, Suddenly I received fund of $500 then upwork suspended my Account, they ask me to verify my Identity and i have done so with facial ID as well, It says it is Approved and am unable to withdraw it now, it says I should contact Support, is there any help regarding this Please.... Thanks 

Hi Olaniyi,

 

Please know that all payment methods become available after 3 days for security reasons. You'll be able to withdraw your funds after those 3 days have passed.

 

~Andrea
Upwork
kham7774710
Community Member

Please help!

I am blocked from getting paid. A client had been suspended that I worked for but he has been released and I received an email stating my account was ok again but when I tried to get paid it says it's blocked.

I have reached out so many times to support with no reply or no help. 

Please help!

try to chat with the upwork support here https://support.upwork.com/hc/en-us

 

 

You will see "Get Support" on the bottom of the page. hope this help.

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