Hi Zaki,
If your payment method is inactive, it can be because of one or both of the following reasons:
It was added in the last three days: For security reasons, any new payment method will become active in three days.
You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.
If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.
Hi Yves,
I checked and it doesn't look like there is a name mismatch currently on your payment method. Please keep in mind that all payment methods take 3 days to become active, for security reasons.
Hi Olaniyi,
Please know that all payment methods become available after 3 days for security reasons. You'll be able to withdraw your funds after those 3 days have passed.
try to chat with the upwork support here https://support.upwork.com/hc/en-us
You will see "Get Support" on the bottom of the page. hope this help.
Hi Krista,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Hi Ali,
I'm sorry to hear that you're having difficulties withdrawing funds to your account. I can see that you've submitted a follow-up to the team handling your case. We highly suggest you coordinate with the same team through the same ticket or the email notification that's been sent to you about the issue. The team will surely review and assist you accordingly and more efficiently. Thank you!
Hi Divine,
I have checked the status of the payment method on your account and it looks like you still need to file If you’re not a Form W-8BEN. Please note that you’ll need to file a Form W-8BEN if you're not a U.S Taxpayer. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears on your passport or other official documents.
Generally, your profile location should match your physical location. But we understand that sometimes, you may be residing in one country with an ID from another country. If this is the case, we’ll introduce the third step to verify your location. Feel free to check this help article for more details on how the procedures work for Location Verification.
Hi Karim,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Hi Rabab,
I have checked the status of the payment method on your account and it looks like you still need to file If you’re not a Form W-8BEN. Please note that you’ll need to file a Form W-8BEN if you're not a U.S Taxpayer. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears on your passport or other official documents.
Since you're a freelancer, your profile picture has to accurately represent who you are, it obviously shouldn't be a photo of a place, a design or object, or someone or something else (also, misrepresenting who you are, goes against our Terms of Service.) Feel free to check this help article for more details on how to choose a good profile picture.
Hi Kaye,
I can see that you just added a new payment method. For security reasons, any new payment method will become active in three days. You can try withdrawing your balance after the security period and your payment method should be active. Let us know if you need further assistance.
Hi Muhammad,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Thank you,
Pradeep
Hi Muhammad,
Thank you for your message. I have followed up with the team and they have already reached you via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern.
Thank you,
Pradeep
Hi Saba,
As stated in the notification on your Get paid page, you need to complete the Form W-8BEN in order to withdraw your earnings. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings.
Please use the link from the notification message or go to Settings > Tax Information, and enter the required details. You can find more information in this Help article.
Hi Saba,
Yes! You can definitely use your own legal name as it appears on your passport or other official documents. Please be reminded that for record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. This will also activate your eligibility to access your funds.
In addition to this required form, you are also responsible for complying with the tax laws in your own jurisdiction. For questions about what taxes you owe, you may wish to consult with a trusted tax expert or advisor — Upwork cannot provide tax advice.
