Payment Method Inactive !

[2e750978]

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

[divine-michaels]

Hello any one that can help out, I'm quite confused as I'm new still new to Upwork. I happened to open my account a long time ago, but I got frustrated when I couldn't get a job, at that time I travelled to finish my education and returned. Recently I learnt some tips on Upwork and I was able to land two promising jobs, but as a newbie I'm confused on so many things; like why my payment method hasn't been accepted and also I read from an Upwork tip that I would be asked to verify after my first job, but I got two but still nothing. Also I've returned back to my country, do I need to change my location back, hope I won't be breaking Upwork rules. Please kindly help, I don't really know my way around Upwork.

[812dd08c]

Hi Divine,

I have checked the status of the payment method on your account and it looks like you still need to file If you’re not a Form W-8BEN. Please note that you’ll need to file a Form W-8BEN if you're not a U.S Taxpayer. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears on your passport or other official documents.

Generally, your profile location should match your physical location. But we understand that sometimes, you may be residing in one country with an ID from another country. If this is the case, we’ll introduce the third step to verify your location. Feel free to check this help article for more details on how the procedures work for Location Verification.

[1cdc5496]

I verified my payment method (Direct to US Bank (ACH)) three days ago (two small sums method) and filled in my tax information. My payment method status is still inactive, and I cannot figure out why. If someone can help me, it would be greatly appreciated. Thanks

[andregutierrez22]

Hi Karim,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[1cdc5496]

Thanks Andrea.

[3717cb44]

Payment method inactive

[812dd08c]

Hi Rabab,

I have checked the status of the payment method on your account and it looks like you still need to file If you’re not a Form W-8BEN. Please note that you’ll need to file a Form W-8BEN if you're not a U.S Taxpayer. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears on your passport or other official documents.

Since you're a freelancer, your profile picture has to accurately represent who you are, it obviously shouldn't be a photo of a place, a design or object, or someone or something else (also, misrepresenting who you are, goes against our Terms of Service.) Feel free to check this help article for more details on how to choose a good profile picture.

[0c655c50]

Hi,

I set up my payment mode a few weeks ago and completed all the necessary steps including tax information, but it's still inactive. How can this be resolved?

[812dd08c]

Hi Nur,

Thank you for reaching out to us. I have escalated your concern to the appropriate team and one of the members will be assisting you further via a support ticket. You can access your ticket and communicate with the team on this page.

[96911740]

Hi I'm new on Upwork. I signed up for instant pay. I tried to get my pay yesterday, and recieved an email that Upwork had been unable to process this, and that my visa had been disabled. I understand that maybe my bank may not be able to process this payment method(?).

The email said that there was a "hold" on my payment and that I should select another payment method. I selected bank ACH method. When is this "hold" lifted. What do I do?

I have tried to do a support ticket and have not been able to recieve email verification. I apologize if I have duplicated something. Thanks, Kaye

[812dd08c]

Hi Kaye,

I can see that you just added a new payment method. For security reasons, any new payment method will become active in three days. You can try withdrawing your balance after the security period and your payment method should be active. Let us know if you need further assistance.

[96911740]

Hi Arjay,

Thanks for replying. Do you know why I didn't receive email verification when I submitted a ticket? And do I have to manually withdraw the money from the bank ACH method to get paid?

[ee023d85]

why my local bank account status is showing inactive as I fulfilled all the pre-requisite.?  kindly help me in this regard.

[pradeephele]

Hi Muhammad,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

Thank you,

Pradeep

[ee023d85]

thank you for your prompt response. 

[ee023d85]

its been up to 24 hours and I can not able to open my complaint ticket with the prompt "Due to the increase in the volume of ID verification submissions, there will be a delay of up to 72 hours. We greatly appreciate your patience while our teams review the documents."  the visual is attached plz. 

[pradeephele]

Hi Muhammad,

Thank you for your message. I have followed up with the team and they have already reached you via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. 

Thank you,

Pradeep

[96f7155d]

Hey, I added my payment method as direct to my local bank account, and the status is still INACTIVE even after the 3 days activation time and filling the W-8ben tax form for non-Us residents

Can I know why it is still inactive?

 

[812dd08c]

Hi Nael,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[ee023d85]

thanks, the issue resolved

[e624b2b8]

Hey! Can anyone please tell me how can I get paid for the first time? If my payment method is showing inactive.

[812dd08c]

Hi Saba,

As stated in the notification on your Get paid page, you need to complete the Form W-8BEN in order to withdraw your earnings. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. 

Please use the link from the notification message or go to Settings > Tax Information, and enter the required details. You can find more information in this Help article.

[e624b2b8]

Thanks for the info! 

[e624b2b8]

I was trying to check and fill the form but it requires the name of tax payer, but I am not a taxpayer yet. What should be written there? Do I have to write my name?

[812dd08c]

Hi Saba,

Yes! You can definitely use your own legal name as it appears on your passport or other official documents. Please be reminded that for record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. This will also activate your eligibility to access your funds.

In addition to this required form, you are also responsible for complying with the tax laws in your own jurisdiction. For questions about what taxes you owe, you may wish to consult with a trusted tax expert or advisor — Upwork cannot provide tax advice.

[e624b2b8]

OK, Thanks a lot for guiding me in this regard!

[c046123f]

Hi there. I am a non-US citizen and I'm having some trouble withdrawing my funds as I don't have a W-8BEN document to provide. Is there another way to withdraw the funds?

[759e32fa]

Hi Herman,

Thank you for reaching out. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings.

To provide Upwork with your Form W-8BEN information:

• Go Settings  › Tax Information
• Provide us with your legal name and address

[e624b2b8]

 No, I think. In case, You should see it in setting > get paid. You may find the options there. Then, fill in the  W-8BEN form. Otherwise, You won't be able to withdraw funds.

[ee023d85]

For non-US citizens, just write your full Name.  

[alex_golikov]

Hello. Why my billing method is inactive? It's added more than 3 days ago, tax information fields are 100% completed.

[pradeephele]

Hi Alexander,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[alex_golikov]

Thank you for help, Pradeep!

[539c386b]

Hello, Upwork staffs. Please help me with my concern. It says on my profile that my payment method will be active this day, November 24. But it still is inactive when I checked it.

Could you please help me with this because I want to withdraw my balance there for my kid's hospital bill today?

Thank you for reading this and for your help in advance.

[andregutierrez22]

Hi Hermilita,

I checked and it looks like your payment method did become active and you were able to withdraw your funds. If you need any further assistance please let us know!

[81852f33]

You better check again and you can ready to withdraw as soon as possible. Thanks goodluck

[ac67c8a6]

I have updated the Bank Account in Upwork but it is saying inactive to me.

**Edited for Community Guidelines**

Please look into it.

For more clarification on what happened previously, please refer to the following support ticket: #37408271

https://support.upwork.com/hc/en-us/requests/37408271

[759e32fa]

Hi Aman,

Thank you for reaching out to us. It looks like you need to provide your tax information. If you’re not a U.S. taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears on your passport or other official documents.

[c9c79d12]

I added a payment method to the local bank more than a week ago and it did not get activated till now. I provided my Tax information and local bank details all correctly but still it is invalid. Can you please help me solve it ?

[pradeephele]

Hi Mohamed,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep