Community Manager
Hi Zaki,
If your payment method is inactive, it can be because of one or both of the following reasons:
It was added in the last three days: For security reasons, any new payment method will become active in three days.
You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.
If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Retired Team Member
Hi Kaye,
I can see that you just added a new payment method. For security reasons, any new payment method will become active in three days. You can try withdrawing your balance after the security period and your payment method should be active. Let us know if you need further assistance.
Moderator
Hi Muhammad,
Thank you for your message. I have followed up with the team and they have already reached you via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern.
Thank you,
Pradeep
Retired Team Member
Hi Saba,
As stated in the notification on your Get paid page, you need to complete the Form W-8BEN in order to withdraw your earnings. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings.
Please use the link from the notification message or go to Settings > Tax Information, and enter the required details. You can find more information in this Help article.
Retired Team Member
Hi Saba,
Yes! You can definitely use your own legal name as it appears on your passport or other official documents. Please be reminded that for record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. This will also activate your eligibility to access your funds.
In addition to this required form, you are also responsible for complying with the tax laws in your own jurisdiction. For questions about what taxes you owe, you may wish to consult with a trusted tax expert or advisor — Upwork cannot provide tax advice.
Community Manager
Hi Hermilita,
I checked and it looks like your payment method did become active and you were able to withdraw your funds. If you need any further assistance please let us know!
Moderator
Hi Gail,
I am sorry to hear about the delay while reviewing your payment methods. I checked your account and I see that you have requested to add two payment methods to the account. I see that the Payoneer payment method is already accepted and will be active starting August 6th. One of our team members has already reached you at your registered email address with the steps to add the other payment method. Please follow the steps listed in the email to help us review your second payment method.
Thank you,
Pradeep
