Payment Method Inactive !

[2e750978]

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

[759e32fa]

Hi Herman,

Thank you for reaching out. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings.

To provide Upwork with your Form W-8BEN information:

• Go Settings  › Tax Information
• Provide us with your legal name and address

[e624b2b8]

 No, I think. In case, You should see it in setting > get paid. You may find the options there. Then, fill in the  W-8BEN form. Otherwise, You won't be able to withdraw funds.

[ee023d85]

For non-US citizens, just write your full Name.  

[alex_golikov]

Hello. Why my billing method is inactive? It's added more than 3 days ago, tax information fields are 100% completed.

[PradeepH]

Hi Alexander,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[alex_golikov]

Thank you for help, Pradeep!

[ac67c8a6]

I have updated the Bank Account in Upwork but it is saying inactive to me.

**Edited for Community Guidelines**

Please look into it.

For more clarification on what happened previously, please refer to the following support ticket: #37408271

https://support.upwork.com/hc/en-us/requests/37408271

[759e32fa]

Hi Aman,

Thank you for reaching out to us. It looks like you need to provide your tax information. If you’re not a U.S. taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears on your passport or other official documents.

[c9c79d12]

I added a payment method to the local bank more than a week ago and it did not get activated till now. I provided my Tax information and local bank details all correctly but still it is invalid. Can you please help me solve it ?

[PradeepH]

Hi Mohamed,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[c9c79d12]

Thanks Pradeep

[81852f33]

Do you applied from Payoneer account? Same like as mine too. Still pending because I coulndt resubmit my requesting documents for account pending until fully complete request and surely they issuing updating the debit card for activate account for receiving payments from escrow and upwork.😃👌

[1db51345]

I made account and added a payment method 10 days ago, but it's still inactive.
I would like to know what the reason is.

[759e32fa]

Hi Rezi,

Thank you for reaching out to us. It looks like you need to provide your tax information. If you’re not a U.S. taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears on your passport or other official documents.

[291f24ef]

I'm new to upwork. My payment method was approved and when I logged in yesterday, it said request inactive. What could be the reason? I updated it again with the same information and it still says inactive. Can anyone help me?

[759e32fa]

Hi Asiltan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[27dc9713]

I have filled in my tax information. it's been over 3 days since I added a payment method. I have a balance to get paid. But still, my schedule and payment methods are inactive. I have viewed several solutions in these forums and followed the guide. But couldn't solve the problem.

[ArjayM]

Hi Jun,

Thank you for your message. I have checked and it looks like you need to provide your tax information: In order to access their funds, all freelancers who are U.S. persons should file a Form W-9 with Upwork. You sign electronically by submitting the form. 

[862ba5d1]

I already change my verified name on Upwork from my pen name to my real legal name because there is a problem in adding PayPal payment method. My name on PayPal is my real legal name. It gets me the result "The beneficiary name is mismatched"
Please help! thank you

[ArjayM]

Hi Chicka,

I have checked and can confirm that the name mismatch on your account has been cleared. However, as stated in the notification on your Get paid page, you need to complete Form W-8BEN in order to withdraw your earnings. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. 

Please use the link from the notification message or go to Settings > Tax Information, and enter the required details. You can find more information in this Help article.

[eb14dfae]

I have waited more than 3 business days and have completed all of my tax information, yet my payment method still says inactive. I need help

[ArjayM]

Hi Jalen,

Thank you for your message. I have checked and it looks like you need to provide your tax information: In order to access their funds, all freelancers who are U.S. persons should file a Form W-9 with Upwork. You sign electronically by submitting the form. Let us know by following the instructions provided by the team on this ticket how to reach out to our Support Team if you need further assistance.

[dejan989]

I just added my Paypal account to Upwork and after it told me everything was fine it wrote to me "My Beneficiary name is mismatched"

Any chance you could have my payment method activated already?

Thank you!

[759e32fa]

Hi Dejan,

Thank you for reaching out. I checked and it looks like the name mismatch has already been resolved. 

However, you still need to complete Form W-8BEN in order to withdraw your earnings. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. 

Please use the link from the notification message or go to Settings > Tax Information, and enter the required details. You can find more information in this Help article.

[4e647f5b]

Hello, I was adding my payment methods, and my accout number has 13 digits, but the app allows only 12. How can I fix this? I had to change the number to one with 1 less digit, but its not the right one.