Payment Method Inactive !

[2e750978]

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

[c046123f]

Hi there. I am a non-US citizen and I'm having some trouble withdrawing my funds as I don't have a W-8BEN document to provide. Is there another way to withdraw the funds?

[759e32fa]

Hi Herman,

Thank you for reaching out. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings.

To provide Upwork with your Form W-8BEN information:

• Go Settings  › Tax Information
• Provide us with your legal name and address

[e624b2b8]

 No, I think. In case, You should see it in setting > get paid. You may find the options there. Then, fill in the  W-8BEN form. Otherwise, You won't be able to withdraw funds.

[ee023d85]

For non-US citizens, just write your full Name.  

[alex_golikov]

Hello. Why my billing method is inactive? It's added more than 3 days ago, tax information fields are 100% completed.

[pradeephele]

Hi Alexander,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[alex_golikov]

Thank you for help, Pradeep!

[539c386b]

Hello, Upwork staffs. Please help me with my concern. It says on my profile that my payment method will be active this day, November 24. But it still is inactive when I checked it.

Could you please help me with this because I want to withdraw my balance there for my kid's hospital bill today?

Thank you for reading this and for your help in advance.

[andregutierrez22]

Hi Hermilita,

I checked and it looks like your payment method did become active and you were able to withdraw your funds. If you need any further assistance please let us know!

[3a563005]

Hi Andrea! I have completed all the forms / information for the non-US taxpayer and I have added my Paypal about 3 months ago already. It still says my Payment method is inactive. I appreciate your assistance.

[pradeephele]

Hi Gail,

I am sorry to hear about the delay while reviewing your payment methods. I checked your account and I see that you have requested to add two payment methods to the account. I see that the Payoneer payment method is already accepted and will be active starting August 6th. One of our team members has already reached you at your registered email address with the steps to add the other payment method. Please follow the steps listed in the email to help us review your second payment method.

Thank you,

Pradeep

[81852f33]

You better check again and you can ready to withdraw as soon as possible. Thanks goodluck

[ac67c8a6]

I have updated the Bank Account in Upwork but it is saying inactive to me.

**Edited for Community Guidelines**

Please look into it.

For more clarification on what happened previously, please refer to the following support ticket: #37408271

https://support.upwork.com/hc/en-us/requests/37408271

[759e32fa]

Hi Aman,

Thank you for reaching out to us. It looks like you need to provide your tax information. If you’re not a U.S. taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears on your passport or other official documents.

[c9c79d12]

I added a payment method to the local bank more than a week ago and it did not get activated till now. I provided my Tax information and local bank details all correctly but still it is invalid. Can you please help me solve it ?

[pradeephele]

Hi Mohamed,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[c9c79d12]

Thanks Pradeep

[81852f33]

Do you applied from Payoneer account? Same like as mine too. Still pending because I coulndt resubmit my requesting documents for account pending until fully complete request and surely they issuing updating the debit card for activate account for receiving payments from escrow and upwork.😃👌

[1db51345]

I made account and added a payment method 10 days ago, but it's still inactive.
I would like to know what the reason is.

[759e32fa]

Hi Rezi,

Thank you for reaching out to us. It looks like you need to provide your tax information. If you’re not a U.S. taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears on your passport or other official documents.

[291f24ef]

I'm new to upwork. My payment method was approved and when I logged in yesterday, it said request inactive. What could be the reason? I updated it again with the same information and it still says inactive. Can anyone help me?

[759e32fa]

Hi Asiltan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[27dc9713]

I have filled in my tax information. it's been over 3 days since I added a payment method. I have a balance to get paid. But still, my schedule and payment methods are inactive. I have viewed several solutions in these forums and followed the guide. But couldn't solve the problem.

[812dd08c]

Hi Jun,

Thank you for your message. I have checked and it looks like you need to provide your tax information: In order to access their funds, all freelancers who are U.S. persons should file a Form W-9 with Upwork. You sign electronically by submitting the form. 

[862ba5d1]

I already change my verified name on Upwork from my pen name to my real legal name because there is a problem in adding PayPal payment method. My name on PayPal is my real legal name. It gets me the result "The beneficiary name is mismatched"
Please help! thank you

[812dd08c]

Hi Chicka,

I have checked and can confirm that the name mismatch on your account has been cleared. However, as stated in the notification on your Get paid page, you need to complete Form W-8BEN in order to withdraw your earnings. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. 

Please use the link from the notification message or go to Settings > Tax Information, and enter the required details. You can find more information in this Help article.

[eb14dfae]

I have waited more than 3 business days and have completed all of my tax information, yet my payment method still says inactive. I need help

[812dd08c]

Hi Jalen,

Thank you for your message. I have checked and it looks like you need to provide your tax information: In order to access their funds, all freelancers who are U.S. persons should file a Form W-9 with Upwork. You sign electronically by submitting the form. Let us know by following the instructions provided by the team on this ticket how to reach out to our Support Team if you need further assistance.

[dejan989]

I just added my Paypal account to Upwork and after it told me everything was fine it wrote to me "My Beneficiary name is mismatched"

Any chance you could have my payment method activated already?

Thank you!

[759e32fa]

Hi Dejan,

Thank you for reaching out. I checked and it looks like the name mismatch has already been resolved. 

However, you still need to complete Form W-8BEN in order to withdraw your earnings. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. 

Please use the link from the notification message or go to Settings > Tax Information, and enter the required details. You can find more information in this Help article.

[4e647f5b]

Hello, I was adding my payment methods, and my accout number has 13 digits, but the app allows only 12. How can I fix this? I had to change the number to one with 1 less digit, but its not the right one.

[812dd08c]

Hi Laura,

I have checked and it looks like you were able to add payment methods to your account. For security reasons, your new payment method will become active in three calendar days. Let us know if you need further assistance.

[5ee08d82]

My direct to bank payment method and paypal has been deactivated since my upwork account name does not match the name in my bank account But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

[759e32fa]

Hi Kareem,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[5ee08d82]

i need urgent help please !!!!!!!!
this message appear to me always i add my paypal account
(
Hi Karim naser,
Your payment of $18.50 via PayPal account failed, and the money has been
credited back to your Upwork account. Review your payment method information
<>.
In order to ensure minimum disruption to your account, we have placed a
pause on your scheduled payments. You can edit your payment method
<> and
re-enable your schedule. If you are still having trouble with your
payments, contact Upwork Support
<>.)
please help meeeee i dont know my issue where

[9e82f3e9]

It says my account is inactive but I have completed my W9 in January and it has been over three days since I've entered my payment method. I have tried several different cards and called my bank and they said they accept this instant payment method. I'm not sure how I can get paid.

[812dd08c]

Hi Amelia,

I checked and it looks like you were able to complete the Form W-8BEN instead. Please note that in order to access their funds, all freelancers who are U.S. persons should file a Form W-9 with Upwork. You can sign electronically by submitting the form. Kindly complete the form and try to Get Paid. Let us know if you still need further assistance.

[d59e9b4b]

Need to now why my PayPal is still inactive - I added it 2/08 and my tax info is completed.

[812dd08c]

Hi Taylor,

Thank you for reaching out to us here in the Community. I checked and it looks like you were able to complete the Form W-8BEN instead. Please note that in order to access their funds, all freelancers who are U.S. persons should file a Form W-9 with Upwork. You can sign electronically by submitting the form. 

We highly suggest you coordinate with the team through a single ticket on this page if you have questions or need further assistance. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[cchiacchio1]

I added my payments. Did all the tax info. Waited longer than 3 days. Payment is still inactive?