Payment Method Inactive !

[2e750978]

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

[862ba5d1]

I already change my verified name on Upwork from my pen name to my real legal name because there is a problem in adding PayPal payment method. My name on PayPal is my real legal name. It gets me the result "The beneficiary name is mismatched"
Please help! thank you

[812dd08c]

Hi Chicka,

I have checked and can confirm that the name mismatch on your account has been cleared. However, as stated in the notification on your Get paid page, you need to complete Form W-8BEN in order to withdraw your earnings. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. 

Please use the link from the notification message or go to Settings > Tax Information, and enter the required details. You can find more information in this Help article.

[eb14dfae]

I have waited more than 3 business days and have completed all of my tax information, yet my payment method still says inactive. I need help

[812dd08c]

Hi Jalen,

Thank you for your message. I have checked and it looks like you need to provide your tax information: In order to access their funds, all freelancers who are U.S. persons should file a Form W-9 with Upwork. You sign electronically by submitting the form. Let us know by following the instructions provided by the team on this ticket how to reach out to our Support Team if you need further assistance.

[dejan989]

I just added my Paypal account to Upwork and after it told me everything was fine it wrote to me "My Beneficiary name is mismatched"

Any chance you could have my payment method activated already?

Thank you!

[759e32fa]

Hi Dejan,

Thank you for reaching out. I checked and it looks like the name mismatch has already been resolved. 

However, you still need to complete Form W-8BEN in order to withdraw your earnings. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. 

Please use the link from the notification message or go to Settings > Tax Information, and enter the required details. You can find more information in this Help article.

[4e647f5b]

Hello, I was adding my payment methods, and my accout number has 13 digits, but the app allows only 12. How can I fix this? I had to change the number to one with 1 less digit, but its not the right one.

[812dd08c]

Hi Laura,

I have checked and it looks like you were able to add payment methods to your account. For security reasons, your new payment method will become active in three calendar days. Let us know if you need further assistance.

[5ee08d82]

My direct to bank payment method and paypal has been deactivated since my upwork account name does not match the name in my bank account But I have already edited my details to replace my nickname with my full name here in upwork. Any chance you could have my payment method activated already?

[759e32fa]

Hi Kareem,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[5ee08d82]

i need urgent help please !!!!!!!!
this message appear to me always i add my paypal account
(
Hi Karim naser,
Your payment of $18.50 via PayPal account failed, and the money has been
credited back to your Upwork account. Review your payment method information
<>.
In order to ensure minimum disruption to your account, we have placed a
pause on your scheduled payments. You can edit your payment method
<> and
re-enable your schedule. If you are still having trouble with your
payments, contact Upwork Support
<>.)
please help meeeee i dont know my issue where

[9e82f3e9]

It says my account is inactive but I have completed my W9 in January and it has been over three days since I've entered my payment method. I have tried several different cards and called my bank and they said they accept this instant payment method. I'm not sure how I can get paid.

[812dd08c]

Hi Amelia,

I checked and it looks like you were able to complete the Form W-8BEN instead. Please note that in order to access their funds, all freelancers who are U.S. persons should file a Form W-9 with Upwork. You can sign electronically by submitting the form. Kindly complete the form and try to Get Paid. Let us know if you still need further assistance.

[d59e9b4b]

Need to now why my PayPal is still inactive - I added it 2/08 and my tax info is completed.

[812dd08c]

Hi Taylor,

Thank you for reaching out to us here in the Community. I checked and it looks like you were able to complete the Form W-8BEN instead. Please note that in order to access their funds, all freelancers who are U.S. persons should file a Form W-9 with Upwork. You can sign electronically by submitting the form. 

We highly suggest you coordinate with the team through a single ticket on this page if you have questions or need further assistance. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[cchiacchio1]

I added my payments. Did all the tax info. Waited longer than 3 days. Payment is still inactive?

[812dd08c]

Hi Christian,

I checked and it looks like you were able to complete the Form W-8BEN instead. Please note that in order to access their funds, all freelancers who are U.S. persons should file a Form W-9 with Upwork. You can sign electronically by submitting the form. Kindly complete the form and try to Get Paid. Let us know if you still need further assistance.

[cchiacchio1]

Hi Arjay, 

My w9 was submitted longer than 3 days ago. 

[812dd08c]

Hi Christian,

We truly appreciate your response and confirmation. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.

[brucevigna]

Good afternoon friends! 

Yesterday I finished a work and the client accept it.

Now I go to my balance and it shows $0.00. Why is that?

Was a $130.- work and I don't know why shows $0.00

Ps: Im new on Upwork haha thank you! 

[pinedacharlotte]

Hi, Avery! Same thing happened to me and Cyrenne. It's been a day now and I have not received an email saying 'your payment has been processed' and I have not received my payment yet. I withdraw my payment at Feb 15, 11:15am (Philippine time). Usually it will only take 30 minutes to process the payment. Here is my reference ID: 556754760.

I hope you can help me 🙏

Thank you so much, Avery!

[c5e88d89]

I have added a payment method and my Tax information already added. 5 days already spent but my payment method still inactive. What can I do now? Can you tell me, please?

[williamtcooper]

Hi Med,

Let me know if this helps:

If your payment method has been inactive for 5 days or more, I would recommend you click the "Get Support" button on the bottom right of the screen to directly to get help with the issue. 

In addition, Upwork also offers a few different payment methods that could be worth considering. For example, Upwork allows clients to pay by credit card, debit card, ACH transfer, PayPal, Payoneer Prepaid MasterCard, Wire Transfer and Bank Transfer. Choosing one of these alternative methods may enable you to receive payments quicker than waiting for an unspecified amount of time for your current payment method to become active again. Have a great day!

[9b3937e1]

so i added a payment method via direct bank withdrawal more than 3days ago and it still says "inactive" under it,

i completed my tax information, the W-8BEN because im non-us citizen and still says "inactive" on my payment method

i dont know the reason why, its been more than 3 days and my tax information is completed.And the question mark says it should be three days already today it is 22

i added it on 20

can someone help me 

thx !!

[812dd08c]

Hi Bingi Sai,

We take the security of your account very seriously. I can see that you added your payment method on 19- February. For security reasons, your new payment method will become active in three calendar days from the day you added your new payment method. For the time being, feel free to check this help article for more details.

[a7632e89]

Hello, 

In my case, I got the "The beneficiary name is mismatched" message, but the name from both my bank account and upwork are the same. What do I do?

I created the ticket two days before but so far I did not get any reply.

Thanks in advance,

[812dd08c]

Hi Kirubakaran,

I've checked your account and I can confirm that the name mismatch has been cleared. However, as stated in the notification on your Get paid page, you need to complete your tax information and the W8 form in order to withdraw your earnings. Please use the link from the notification message or go to Settings > Tax Information, and enter the required details. You can find more information in this Help article.

[umar_baloch]

Hello Sir,

I added a payment method to the local bank , after 3 days, and it did not get activated till now. I provided my Tax information and local bank details all correctly but still, it is inactive. Can you please help me solve it?

Regards,

Umar b.

[pradeephele]

Hi Umar,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[56b174ba]

I am having this same issue. I have both my card and bank the card is attached to on my account and it has been there for a month now yet still showing as inactive.

[mohammedbie]

I see this message beside my Master Card "Billing method is not active". What can I do to verify my payment method?

[759e32fa]

Hi Mohamed,

Thank you for reaching out. You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

[87d5677d]

Dear Sir

The Get Paid in settings, to do the Withdrawals, my Account is showing Inactive. I tried several times to update, but still the Account is showing Inactive.

Kindly, let me know the problem & how to Activate my Account in the Get Paid.

Regards

Romel Roy

[812dd08c]

Hi Romel,

Thank you for reaching out to us here in the Community. I checked and it looks like you haven't filled out your Tax Information yet. The IRS uses W-8BEN or W-8BEN-E forms to determine whether a freelancer lives in the U.S. and what taxes if any, we need to collect from their earnings on Upwork. 

These forms are required by the IRS. The IRS uses this information to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. Read our help center article to find out whether you need to complete the W-8BEN or W8BEN-E form. 

We encourage international freelancers to review and update their tax information by going to your settings and selecting Tax information. Let us know if you still need further assistance.

[87d5677d]

Dear Arjay

I received your's message. Accordingly, I had filled up Upwork's W9 or, W8 form process.

Now, in my account in the Get Paid section, the status is showing Active on 17.03.2023.

But I am unable to understand what does this Active status on the next Date 17th of March means.

Can I give Clients my solution & am I eligible to Get Paid by them now in my Local Bank Account?

Kindly, let me know the details of the process.

Thanking you

Romel Roy

[pradeephele]

Hi Romel,

Thank you for your message. I checked your account and noticed that your payment method has been accepted and will be active for fund withdrawal starting from March 17, 2023. You will be able to initiate fund withdrawal only after above mentioned date.

Thank you,

Pradeep

[87d5677d]

Dear Pradeep

Hope you are all fine by the Grace of God.

Now, as you have mentioned that my Account in Get Paid Section has been Accepted & is Activated. I will be able to serve my Clients & is Eligible to receive my Payments, from 17.03.2023, in Upwork.

Thank you very much for your's kind response & great support.

Best Regards

Romel Roy