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2e750978
Community Member

Payment Method Inactive !

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi Zaki,

 

If your payment method is inactive, it can be because of one or both of the following reasons:

 

 

It was added in the last three days: For security reasons, any new payment method will become active in three days. 

 

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

 

~Andrea
Upwork

View solution in original post

558 REPLIES 558
c5e88d89
Community Member

 

I have added a payment method and my Tax information already added. 5 days already spent but my payment method still inactive. What can I do now? Can you tell me, please?

Hi Med,

 

Let me know if this helps:

 

If your payment method has been inactive for 5 days or more, I would recommend you click the "Get Support" button on the bottom right of the screen to directly to get help with the issue. 

 

In addition, Upwork also offers a few different payment methods that could be worth considering. For example, Upwork allows clients to pay by credit card, debit card, ACH transfer, PayPal, Payoneer Prepaid MasterCard, Wire Transfer and Bank Transfer. Choosing one of these alternative methods may enable you to receive payments quicker than waiting for an unspecified amount of time for your current payment method to become active again. Have a great day!

9b3937e1
Community Member

so i added a payment method via direct bank withdrawal more than 3days ago and it still says "inactive" under it,

i completed my tax information, the W-8BEN because im non-us citizen and still says "inactive" on my payment method

i dont know the reason why, its been more than 3 days and my tax information is completed.And the question mark says it should be three days already today it is 22

i added it on 20

can someone help me 

thx !!

Hi Bingi Sai,

 

We take the security of your account very seriously. I can see that you added your payment method on 19- February. For security reasons, your new payment method will become active in three calendar days from the day you added your new payment method. For the time being, feel free to check this help article for more details.

 

~ Arjay
Upwork
a7632e89
Community Member

Hello, 

 

In my case, I got the "The beneficiary name is mismatched" message, but the name from both my bank account and upwork are the same. What do I do?

 

I created the ticket two days before but so far I did not get any reply.

 

Thanks in advance,

Hi Kirubakaran,

 

I've checked your account and I can confirm that the name mismatch has been cleared. However, as stated in the notification on your Get paid page, you need to complete your tax information and the W8 form in order to withdraw your earnings. Please use the link from the notification message or go to Settings > Tax Information, and enter the required details. You can find more information in this Help article.

 

~ Arjay
Upwork

Hello Sir,

I added a payment method to the local bank , after 3 days, and it did not get activated till now. I provided my Tax information and local bank details all correctly but still, it is inactive. Can you please help me solve it?

 

Regards,

Umar b.

Hi Umar,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Upwork
56b174ba
Community Member

I am having this same issue. I have both my card and bank the card is attached to on my account and it has been there for a month now yet still showing as inactive.

mohammedbie
Community Member

I see this message beside my Master Card "Billing method is not active". What can I do to verify my payment method?

Hi Mohamed,

 

Thank you for reaching out. You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

 

If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.


~ AJ
Upwork
87d5677d
Community Member

Dear Sir

The Get Paid in settings, to do the Withdrawals, my Account is showing Inactive. I tried several times to update, but still the Account is showing Inactive.

Kindly, let me know the problem & how to Activate my Account in the Get Paid.

Regards

Romel Roy

Hi Romel,

 

Thank you for reaching out to us here in the Community. I checked and it looks like you haven't filled out your Tax Information yet. The IRS uses W-8BEN or W-8BEN-E forms to determine whether a freelancer lives in the U.S. and what taxes if any, we need to collect from their earnings on Upwork. 

 

These forms are required by the IRS. The IRS uses this information to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. Read our help center article to find out whether you need to complete the W-8BEN or W8BEN-E form

 

We encourage international freelancers to review and update their tax information by going to your settings and selecting Tax information. Let us know if you still need further assistance.

 

~ Arjay
Upwork

Dear Arjay

I received your's message. Accordingly, I had filled up Upwork's W9 or, W8 form process.

Now, in my account in the Get Paid section, the status is showing Active on 17.03.2023.

But I am unable to understand what does this Active status on the next Date 17th of March means.

Can I give Clients my solution & am I eligible to Get Paid by them now in my Local Bank Account?

Kindly, let me know the details of the process.

Thanking you

Romel Roy

 

Hi Romel,

 

Thank you for your message. I checked your account and noticed that your payment method has been accepted and will be active for fund withdrawal starting from March 17, 2023. You will be able to initiate fund withdrawal only after above mentioned date.

 

Thank you,

Pradeep

 

 

Upwork

Dear Pradeep

Hope you are all fine by the Grace of God.

Now, as you have mentioned that my Account in Get Paid Section has been Accepted & is Activated. I will be able to serve my Clients & is Eligible to receive my Payments, from 17.03.2023, in Upwork.

Thank you very much for your's kind response & great support.

Best Regards

Romel Roy

elizabeth_mulvey
Community Member

Hello, my payment is still inactive even though I submitted the details over 5 days ago and have completed all the necessary tax documents. Please help!

Hi Elizabeth,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

 

~ Arjay
Upwork
70406e98
Community Member

Dear Upwork Support Team,

I am writing to request assistance with the withdrawal restrictions currently placed on my account. I recently attempted to withdraw funds from my account but received an error message indicating that withdrawals are currently restricted.

I am unsure as to why these restrictions have been placed on my account, and I would like to request further information on this matter. I would appreciate it if you could please provide me with details on what has caused these restrictions and how I can resolve the issue.

In addition, I would also like to know the expected timeframe for the removal of these restrictions, as I require access to my funds for personal and professional reasons.

Thank you in advance for your assistance. I look forward to hearing from you soon.


Best regards,
Farhad Wali Khan

Hi Farhad,

 

Thank you for reaching out to us here in the Community. Please note that we weren't able to disclose account information or actions being taken on other users' accounts here in the Forum for privacy and security reasons. I've shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

 

~ Arjay
Upwork
8a0d5710
Community Member

I hope this message finds you well. I am writing to seek your assistance with a problem I am facing related to my payment setup. My bank account information is correct, but for some reason, the verification process is not working.

I have double-checked my bank account details and confirmed that they are accurate. However, when I attempt to verify my account or process a payment, the transaction fails. I have tried multiple times, but I am still unable to resolve the issue.

I kindly request your help in addressing this problem as soon as possible, as it is affecting my ability to receive payments for the work I have completed on the platform. If there are any additional steps I need to take or if you require more information from me, please do not hesitate to let me know.

Thank you in advance for your prompt attention to this matter. I appreciate your support and look forward to a swift resolution.

Private info will be needed so best way is ticket creating. It will be faster than question here.

Hi Nadir,

 

Thank you for reaching out to us and I'm sorry to learn that you're having difficulties withdrawing your earnings. However, I've checked your account and I can see that you just added a new payment method dated 06- April. Please note that we take the security of your account very seriously. For security reasons, your new payment method will become active in three calendar days after successfully adding it to your account.

 

You may want to retry withdrawing your funds after the security period and once your new payment method is activated. Feel free to check this help article to learn more.

 

~ Arjay
Upwork
812dd08c
Moderator
Moderator

Hi Fabiola,

 

I took a closer look at your account and I can see that you haven't completed your Tax Information yet. This information is required in order to confirm if you are a U.S. or non-U.S. taxpayer and whether or not Upwork is required to withhold taxes from your earnings. 

 

If you’re not a U.S. taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. You can complete the form by going to Settings> Tax Information> The form is under the W-8 section. We highly suggest you add your tax information now to avoid delays in getting paid. Let us know if you need further assistance.

 

~ Arjay
Upwork
fabiolafeliz
Community Member

MY WITHDRAWAL METHOD APPEARS INACTIVE AND IT HAS BEEN MORE THAN 3 DAYS, HOW LONG MUST IT TAKE FOR PayPal TO BE ACTIVE?

f9425191
Community Member

Hi,

I have read answers to this that I don't find helpful. I followed every step to set things up a couple months ago. Why is it still inactive? Why does it say I don't have any payment method set up? 

Hi Rebecca,

 

It seems you have not completed your Form W-9. You will need to fill it out before your payment methods can become active. You can do so by going to Settings > Tax Information. Feel free to take a look at this help article to learn more.

~ Luiggi
Upwork

Hi,

I remember filling that out and submitting it, so I'm not sure what happened. 

Hi Rebecca,

 

Thank you for following up. We're aware of the issue you raised and are taking it seriously. We’ve escalated your post to a support ticket where one of our agents can assist you further. You may access your ticket and coordinate with the team on this page.

 

~ Arjay
Upwork

It appears everything was completed and approved, so I'm not sure why this is happening. 

e7de2f57
Community Member

My Withdrawal Method still shows as inactive for some reason and so I'm unable to access my money.  I believe I've done all the tax documents I need to

Hi Valmiki,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. You may access your tickets and coordinate with the team on this page.

 

~ Arjay
Upwork
7cba0c90
Community Member

Hello ! It's been four days since i added payment method to local bank. But now its showing inactive . No Response or Verification email from upwork. Can you please tell me how long it will take to active ?

I provided all the Correct Tax Information & Bank Details.

Please solve this issue.

Thanks

Hi Azeem,

 

I took a closer look at your account and I can see that you still need to complete your ID Verification for you to have full access/control over your account. Several support tickets have been set up with your concern that you can access on this page. We highly suggest you coordinate with the team through a single ticket so that they could assist you accordingly. 

 

A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork
7cba0c90
Community Member

Just Recieved My Identity Verification Badge but my bank account still showing inactive.

I filled all the tax information, its almost more then 4 days

What should i do?

 

**Edited for Community Guidelines**

Hi Azeem,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork

No. I didn't raised a support ticket yet & its not showing in my requests

what should i do?

 

Hi Azeem,

 

Thank you for your message. You can access your support tickets here. You can also view and respond to the support ticket from the email notification sent to your registered email address.

 

Thank you,

Pradeep

Upwork

Just Recieved My Identity Verification Badge but my bank account still showing inactive.

I filled all the tax information, its almost more then 4 days

What should i do?

c05de2a0
Community Member

Hello UpWork fam!

I received my first payment and I wanted to withdraw it. However my payment method (Direct to local bank) is still inactive. Even though I have updated my tax information and its been more than 3 days since I updated my payment details. My ID is verified and I am still trying to figure out what could be the problem. Looking forward for some assistance.

Kind Regards,

 

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