Hi Zaki,
If your payment method is inactive, it can be because of one or both of the following reasons:
It was added in the last three days: For security reasons, any new payment method will become active in three days.
You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.
If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.
Hi Christian,
I checked and it looks like you were able to complete the Form W-8BEN instead. Please note that in order to access their funds, all freelancers who are U.S. persons should file a Form W-9 with Upwork. You can sign electronically by submitting the form. Kindly complete the form and try to Get Paid. Let us know if you still need further assistance.
Hi Bingi Sai,
We take the security of your account very seriously. I can see that you added your payment method on 19- February. For security reasons, your new payment method will become active in three calendar days from the day you added your new payment method. For the time being, feel free to check this help article for more details.
Hi Kirubakaran,
I've checked your account and I can confirm that the name mismatch has been cleared. However, as stated in the notification on your Get paid page, you need to complete your tax information and the W8 form in order to withdraw your earnings. Please use the link from the notification message or go to Settings > Tax Information, and enter the required details. You can find more information in this Help article.
Hi Umar,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .
Thank you,
Pradeep
Hi Mohamed,
Thank you for reaching out. You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.
If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.
~ AJ
Hi Romel,
Thank you for reaching out to us here in the Community. I checked and it looks like you haven't filled out your Tax Information yet. The IRS uses W-8BEN or W-8BEN-E forms to determine whether a freelancer lives in the U.S. and what taxes if any, we need to collect from their earnings on Upwork.
These forms are required by the IRS. The IRS uses this information to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. Read our help center article to find out whether you need to complete the W-8BEN or W8BEN-E form.
We encourage international freelancers to review and update their tax information by going to your settings and selecting Tax information. Let us know if you still need further assistance.
Hi Romel,
Thank you for your message. I checked your account and noticed that your payment method has been accepted and will be active for fund withdrawal starting from March 17, 2023. You will be able to initiate fund withdrawal only after above mentioned date.
Thank you,
Pradeep
Hi Farhad,
Thank you for reaching out to us here in the Community. Please note that we weren't able to disclose account information or actions being taken on other users' accounts here in the Forum for privacy and security reasons. I've shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.
Hi Nadir,
Thank you for reaching out to us and I'm sorry to learn that you're having difficulties withdrawing your earnings. However, I've checked your account and I can see that you just added a new payment method dated 06- April. Please note that we take the security of your account very seriously. For security reasons, your new payment method will become active in three calendar days after successfully adding it to your account.
You may want to retry withdrawing your funds after the security period and once your new payment method is activated. Feel free to check this help article to learn more.
Hi Fabiola,
I took a closer look at your account and I can see that you haven't completed your Tax Information yet. This information is required in order to confirm if you are a U.S. or non-U.S. taxpayer and whether or not Upwork is required to withhold taxes from your earnings.
If you’re not a U.S. taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. You can complete the form by going to Settings> Tax Information> The form is under the W-8 section. We highly suggest you add your tax information now to avoid delays in getting paid. Let us know if you need further assistance.
Hi Rebecca,
It seems you have not completed your Form W-9. You will need to fill it out before your payment methods can become active. You can do so by going to Settings > Tax Information. Feel free to take a look at this help article to learn more.
Hi Azeem,
I took a closer look at your account and I can see that you still need to complete your ID Verification for you to have full access/control over your account. Several support tickets have been set up with your concern that you can access on this page. We highly suggest you coordinate with the team through a single ticket so that they could assist you accordingly.
A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
