Hi Zaki,
If your payment method is inactive, it can be because of one or both of the following reasons:
It was added in the last three days: For security reasons, any new payment method will become active in three days.
You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.
If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Hi John,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Hi Manon,
Could you please double-check if you filled up your Tax Information page correctly? If you're confused about whether you need to fill up Form W-8BEN or W-9, you may want to get in touch with a local tax advisor.
As noted in the article I linked in this reply, all non-U.S. individual taxpayers who receive payments on Upwork must complete the W-8BEN form to verify that they are not a U.S. Person and are performing services outside of the United States. You may refer to this article from the IRS website on the classification of taxpayers.
~ Avery
Hi Shannon,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Hi Shannon,
I can see that your case has been forwarded to the appropriate team for further review and your payment method is currently under a verification process. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Hi Charles,
Thank you for your message. I checked your account and I see that you are referring to the payment method added to your agency account. I see that you have completed W-8BEN form on the agency account. Since you have a U.S. address listed on your Upwork account, you will also need to complete a W-9 form to activate your payment method.
Thank you,
Pradeep
Hi Muse Zeleke,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you via a support ticket and assisting you further with your concern. You may access your ticket and coordinate with the team on this page.
