Payment Method Inactive !

[2e750978]

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

[kovandzhiev]

I don't see where I can download this form or where to attach it if I have it from somewhere else.

[812dd08c]

Hi Anika,

We certainly understand your concern and since you're fairly new to the platform, allow me to explain this further. All non-U.S. individual taxpayers who receive payments on Upwork must complete the W-8BEN form to verify that they are not a U.S. Person, and are performing services outside of the United States.

Completing these forms is required to prove you are not a U.S. citizen and do not need to pay U.S. income taxes. Without this proof, the IRS requires that we withhold 30% of your future earnings to pay for income taxes. As long as a new W-8BEN/W-8BEN-E form is filled out completely, we’re not required to withhold at this rate.  I hope this clarifies.

[aliahsan2]

Hi!

I added paypal around 10 days ago, and debit card 5 days ago to retrieve my payments. But both payment methods are still not active. All tax info is already updated and completed.

Can some one help me on this?

Thanks.

[812dd08c]

Hi Ali,

I'm sorry to learn that you're having difficulties getting your new payment activated. I can see that you've reached out to our support team and raised a ticket about your concern. Please allow our team time to further review your case and you will be getting an update on your ticket here once done. 

[c0cff995]

Hi Upwork Team,

My name on Upwork, Paypal, and all my other banks (2 banks) are the same as "Caithleen Therese Chy" but still upwork is saying, "The beneficiary name is mismatched." Can anyone help please with this please?

[iamfreelancer]

Perhaps it's because of your last name 'Chy' which is shortened to 'C'? 

[andregutierrez22]

Hi Caithleen,

I checked but don't see any name mismatch on your payment methods. They should become active after the 3-day security period.

[de17c6f9]

Hi

I'm experiencing an ongoing issue with my payment method being marked as "inactive" on Upwork, despite all necessary verifications being completed.

I approached Upwork Support, who escalated my concern into a support ticket (#40849674).

it's been now six seven days and the issue remains unresolved. This problem is stoppingmy work flow and I'm in need of urgent assistance.

[812dd08c]

Hi Muhammad Sabbar,

I can see that you've been in contact with one of our support team members via a support ticket. I can confirm that your case has been escalated to the appropriate team for further review. Please allow them time to review, and you will get an update on the same ticket here once done. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[7ffab002]

I know it takes 3 days for your payment to go from inactive to active. Does the weekend count as a day? I added a payment method on Wednesday, but it's still inactive as of today. Thank you. 

[luiggi_rosado]

Hi Matthew,

I'm sorry to hear your payment method is still inactive. We converted your post in the community into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you soon to assist you further with this.

[luiggi_rosado]

Hi Matthew,

I'm sorry to hear your payment method is still inactive. We converted your post in the community into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you soon to assist you further with this.

[ahmedsaid98]

dear(s):

i have my Withdrawal methods inactive despite the fact that i have everything compelete, i have checked everything, all i need it to kindly check my ID for the issue and tell me when it gonna be active, and if i am mistakenly forgot to fill any info please inform me.

thank you.

[pradeephele]

Hi Ahmed,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[kiza0]

Hello, 

I have withdrawal methods inactive problem using my PayPal and instant payment, what's the problem?

i wanna be active plz!

[kiza0]

Hello, 

I have withdrawal methods inactive problem using my PayPal and instant payment, what's the problem?

i wanna be active plz!

[andregutierrez22]

Hi Mashaka,

In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork.

[seifshakweer]

After i fill the W-8BEN form where do i submit it? please someone send me a link. Will UPWORK still take 30% from my future income even if I provided the form???? like if i submited the form and proved that iam Egyptian not American will UPWORK still take 30% to irs + 20% to upwork with total 50% taxes?? i am very confused please help as i was very busy last year with my university and was offline for a year and didn't see the message that says i must update my W-8BEN form

[seifshakweer]

And can i use my Egyptian national ID as a (TIN)?

[812dd08c]

Hi Seif,

Thank you for reaching out to us. The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork.

You must have this form on file before you can withdraw earnings from Upwork. To review and update, this can be done by going to your settings and select Tax information. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.

[957eb2e7]

I have set up Payoneer, and it shows on my dashboard.  However, when I click 'Get Paid Now' a drop-down box allowing me to select it appears for a few milliseconds and then disappears.  I assume that this is a way to coerce customers into using Upwork's direct payment (which uses incredibly bad exchange rates).

[812dd08c]

Hi Paul,

Thank you for reaching out to us. I can confirm that your Payoneer account has been successfully added to your financial account. For security reasons, your new payment method will become active and ready for use in three calendar days.

[957eb2e7]

Thanks.  I solved the problem by deleting my other payment method.  I still don't understand why Upwork shows a dialog box which disappears after 500ms. 

[heather_mckenzie]

 Hello,

I am new to UpWork and I am trying to get paid. I filled out the W-9 form. Everything says complete. I have funds to withdraw but all the options say "inactive". It keeps telling me that I need to fill out the W-9 form but I have. Does anyone know what I can do? Thank you. 

[e3140b51]

I had the same problem and had to reach out to customer support to get it fixed.

[heather_mckenzie]

Thank you. I will give that a try. 

[heather_mckenzie]

How did go about contacting support? I can't seem to get a hold of an actual person.

[812dd08c]

Hi Heather,

I'm sorry you're having difficulties setting up your payment method and contacting our support team. I can see that you were able to reach out and raise a support ticket about your concern. Please allow our team 24-48 hours to further review your case, and you will get an update on your ticket here once done.

[mwiggenhorn]

Did you fill out how you want to get paid, ie. bank/ Paypal/ whatever is available to you?  You need to fill that in and wait for it to be verified.

[heather_mckenzie]

Yes. Everything has been filled out

[fahad39]

Hi,

I added my payment details (Direct To Local Bank) a few weeks ago but it is still inactive, I have also completed/added my tax info. Please look into this matter and let me know when my payment details will be active.

I have an open request with support but have not received any reply past 4 days. 

Thank you

[812dd08c]

Hi Fahad,

Thank you for reaching out to us, and we sincerely apologize for the delay. I checked and can confirm that your case has been escalated to the appropriate team for further review. Please allow our team time; you will get an update on your ticket here once done. 

Feel free to update your ticket, and rest assured that the team will address your concerns as soon as possible. 

[a6b845cb]

Hi there, It's been 3 days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

[812dd08c]

Hi Titho,

Thank you for reaching out here in the Community. Your new payment method will be active in three days for security reasons. Kindly expect your new payment method to be ready for use by tomorrow. 

[saima_dar22]

@@My name on Upwork, bank account name and Paypal account are same as "Saima Sonaullah" but still upwork is saying, The beneficiary name is mismatched." Can anyone help please with this ?

[812dd08c]

Hi Saima,

Thank you for reaching out to us. I checked and can confirm that the name mismatch on your account has been cleared. You now need to provide your tax information: To access their funds, you must file a Form W-8BEN. The Form W-8BEN is a form used to confirm that you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Let us know if you need further assistance.

[8d6c9729]

**Edited for Community Guidelines**

I submitted the form W-8 BEN and the affidavit to the email and I got this email.

Does that mean it is confirm?

if No,how much do I have to wait till their confirmation?

[812dd08c]

Hi Lynda,

Thank you for reaching out to us. I took a closer look at your and can confirm that you've completed your tax information. For security reasons, your new payment method will be active and ready for use in three days. 

[b80c744f]

Hi, 

I wanted to withdraw my funds so added a payment method 5 days ago, It asked for 3 days security confirmation. 

now it has been 5 days and it shows (Payment Method Inactive). I don't understand the problem here as I've also completed my tax information and everything is clear through my end. 

please assist! 

[deba26e4]

---

Ryan K wrote:

Hi, 

I wanted to withdraw my funds so added a payment method 5 days ago, It asked for 3 days security confirmation. 

now it has been 5 days and it shows (Payment Method Inactive). I don't understand the problem here as I've also completed my tax information and everything is clear through my end. MyEnvoyAir

please assist! 

---

if your payment method is inactive, it can be because of one or both of the following reasons:

• It was added in the last three days: For security reasons, any new payment method will become active in three days.
• You need to provide your tax information: In order to access their funds, all freelancers who are U.S. persons should file a Form W-9 with Upwork. You sign electronically by submitting the form. If you’re not a U.S. taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings.

Please check if any of these reasons apply to you and follow the instructions accordingly. If none of these reasons explain your situation, or if you have already done everything correctly, please contact the Upwork support team directly for further assistance. You can find their contact information here: https://support.upwork.com/hc/en-us/articles/211063228-Contact-Upwork-Customer-Support