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Zaki's avatar
Zaki M Community Member

Payment Method Inactive !

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Zaki,

 

If your payment method is inactive, it can be because of one or both of the following reasons:

 

 

It was added in the last three days: For security reasons, any new payment method will become active in three days. 

 

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

~Andrea

View solution in original post

861 REPLIES 861
Aniq's avatar
Aniq J Community Member

I uploaded my payment method to my local bank details about 2 weeks ago but it wasn't activated. I then deleted that method and reentered it some 5 days ago but it is still inactive. What do I do?

  • I have correctly submitted all the tax info and it says COMPLETED there
  • I have re-checked again and again and all the bank details are true.

 

Can you tell me what to do and how long it will take?

MD Rasel's avatar
MD Rasel H Community Member

Hi there Aniq J,

You can contact Upwork Support. 

Thank you!

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Aniq,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
Aniq's avatar
Aniq J Community Member

I uploaded my payment method to my local bank details about 2 weeks ago but it wasn't activated. I deleted that method and reentered it 7 days ago but it is still inactive. What do I do?

  • I have correctly submitted all the tax info and it says COMPLETED there
  • I have re-checked repeatedly, and all the bank details are true.
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Aniq,

 

I'm very sorry for the delay in getting back to you. I can see that the team already responded to your ticket and your payment method is now active. Please refer to your ticket for more information and don't hesitate to follow up if you need further assistance.

~ Luiggi
Osama's avatar
Osama A Community Member

Hi there, I am Osama a freelancer from Yemen. I have just completed my frist contract, but when I tried to withdraw the money, you have asked for TIN numder (Tax information ). But in Yemen we dont have such thing, plus there is no tax on online freelancers. So please coan you help me withdraw my money

Salakuzzaman's avatar
Salakuzzaman M Community Member

Hi Osama,

Important Topic and serious issue. If i am not wrong every country have a own TAX system for their citizen , you have to contact TAX office. they give you TAX identification Number. That paper you should upload. then problem slove. 
otherwise you need to talk with Upwork Support.

Have a good Day. Happy Freelancing.

Arjay's avatar
Arjay M Retired Team Member

Hi Osama,

 

I see that you have completely filled up your Tax Information. Your payment method will be active in three security days. You should be able to withdraw your earnings upon activation. Let us know if you need further assistance.

 

~ Arjay
Upwork
Khaild's avatar
Khaild A Community Member

Hello Osama, did you find a solution? 

Ali's avatar
Ali N Community Member

I added my payment method a i guess 2 weeks ago but my payment method is still inactive. I had an issue with bank's swift code. So i entered the bank details manually and they were correct. But still no response from upwork. What should i do?

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ali,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Ali's avatar
Ali N Community Member

23ali_0-1700160896361.png

see the payment method is inactive despite everything is correct

Hanzla's avatar
Hanzla I Community Member

Hello Sir. 

I"ve added my local bank details to my Upwork payment method since three days ago and after added it shows will be active after 3 days.  Today is the fourth day, but now it was showing status inactive. Can you please help ?

I"ve added all tax information. But still.

 
 
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Hanzla,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Hanzla's avatar
Hanzla I Community Member

Hello sir. There is no response on ticket room i means the room of conversation.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Hanzla,

 

I understand how important this is for you. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Saving's avatar
Saving L Community Member

Same here. My financial account got suspended and I've got some funds for a job yet to be done in there. The client is asking for a refund and just for me to log in after few days of the account getting suspended I couldn't.my account was closed and  It asked me to contact support if I'll like to reopen it. I did contact the support and the bot have been unhelpful 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi there,

 

Thank you for reaching out to us. It looks like you still haven't filled in the W-8BEN form found in the Tax Information section of your settings. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Without completing this form, you will not be able to withdraw your funds.


~ AJ
Upwork
Harmandeep Singh's avatar
Harmandeep Singh G Community Member

Hi

 

I am having an agency account from last 4 years. I am using the same bank account since then and never had any problem with the withdrawals.

I just checked the my bank account information is inactive and I am not able to withdraw my earnings to my bank account. When I tried to update the account it says you already have that account setup. 

Can you please help ASAP as i am not able to withdraw my earnings and its effecting my working alot.

 

Regards

Harman

Arjay's avatar
Arjay M Retired Team Member

Hi Harmandeep Singh,

 

I took a closer look at your agency's financial account and confirmed that you've made all necessary changes, then successfully withdrew funds. Looks like you're all set! Let us know if you need further assistance.

 

~ Arjay
Upwork
Mohamed's avatar
Mohamed I Community Member

Hello,

         I am adding a withdrawal method, but I get this note to wait 3 days.

I do not know why?

What should I do?

Thanks,

Arjay's avatar
Arjay M Retired Team Member

Hi Mohamed,

 

For security reasons, your newly added payment method must undergo a three-day security period. Your new payment method will be active and ready for use afterward.

 

~ Arjay
Upwork
Ali's avatar
Ali N Community Member

I have added my payment method 5 days ago, still its inactive, also I have filled relevant Tax forms and other information.

this is my second post,

No response from upwork.

its too much frustrating.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ali,

 

I'm sorry for the delay in getting back to you. I've informed the team of your concern and your payment method should now be active. They've also followed up with you via your support ticket with them.

~ Luiggi
Lim's avatar
Lim Y Community Member

I am a student freelancer, so I'm unable to fill out the tax information since I don't have a tax ID. What should I do?