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Zaki's avatar
Zaki M Community Member

Payment Method Inactive !

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Zaki,

 

If your payment method is inactive, it can be because of one or both of the following reasons:

 

 

It was added in the last three days: For security reasons, any new payment method will become active in three days. 

 

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

~Andrea

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861 REPLIES 861
Julio's avatar
Julio C Community Member

That works well. THANK YOU SO MUCH.

Zuhair's avatar
Zuhair U Community Member

I am really sad with the service of Upwork as my issue has not been solved with the payment method. It's been over 7 days my direct bank transfer method has been showing inactive. I had filled out the w8-ben form, please help.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Zuhair,

 

I'm sorry for the delay in responding. I've checked with the relevant team, and I'm happy to inform you that your payment method is now active. They've shared more information with you via your existing support ticket

~ Luiggi
Muhammad's avatar
Muhammad H Community Member

Hi,

I have updated my withdrawal payment method on last weekend but it was not activated since the 3 calendar days had been passed for just checking the details due to security reasons.  However, there was no issue with the information like mismatching name, wrong address etc. I have the benificiary account name same as on my upwork verified account name. But still the issue persist. Now what I did is that I removed the withdrawal payment method and added it again yesterday. Can anyone from upwork team gives me an assurity that this time it will be activated because it is so frustating now. I need to withdraw the payment from upwork to local bank account on urgent basis. Please help me with this. Currently it is showing like this as attached pic 

Regards,

Muhammad Hassan

Freelancer

Pradeep's avatar
Pradeep H Retired Team Member

Hi Muhammad,

 

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Muhammad's avatar
Muhammad H Community Member

Hi Pradeep,

My payment method still shows inactive. Almost 8 days have surpassed.  I raised a support ticket 4 to 5 days ago. But, I did not recieved any response from Tehniat again. Please look into this issue and resolve at higher priority. Your swift response will be requested in this regard.

Syed Muhammad's avatar
Syed Muhammad U Community Member

I added my billing method five days ago and completed all necessary steps, including filling out the Form W-8BEN. Despite this, my billing method is still not active, which is causing significant inconvenience as I am unable to proceed with my projects and transactions on Upwork.

I kindly request that you look into this matter urgently and activate my billing method as soon as possible. Please let me know if there are any additional steps I need to take or further information required to expedite this process.

Joanne's avatar
Joanne P Retired Team Member

Hi Syed,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork
Hassan's avatar
Hassan K Community Member

Hello,

 

I set my payment method as Payooneer. Providing all the details and as well is completing the tax information. I still get the following message that, "Your withdrawal method isn’t active yet. For security reasons, you need to wait 3 days after you add". 

Kindly look into the matter

Luiggi's avatar
Luiggi R Retiring Moderator

Hello Hassan,

 

This is by design. Your payment method is undergoing security verification and will become active in three days if there aren't any problems. You should see the date on which it'll be active when you visit your Get Paid settings page.

~ Luiggi
Shaheen's avatar
Shaheen I Community Member

Dear Sir,

As I am new in Upworks and I have added my account in the system three days ago but still it is inactive. Please check what is the issue with my account.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Shaheen,

 

Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi