Hi Zaki,
If your payment method is inactive, it can be because of one or both of the following reasons:
It was added in the last three days: For security reasons, any new payment method will become active in three days.
You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.
If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.
Hi Priya,
For security reasons, your new payment method will become active in three calendar days. You can check this help article for more information.
Thank you!
Hi Manav,
You will need to fill out your W-8BEN form so that your payment method is activated. Thank you.
Hi Manav,
Feel free to add your full legal name and submit the form once you're ready. Thank you.
Hi Zaki,
Can you please try and complete the W-8BEN form under Settings > Tax Info, which purpose is to
confirm you're not a US taxpayer. You can use your own legal name as it appears in your passport or other official documents. Let us know if the issue persists.
Hi Bao,
Thank you for your message. I see that you have added a US address to your account. In order to activate your payment method and withdraw earnings, please complete a W9 Form.
Thank you.
Pradeep H.
Hi Islam,
Can you please complete the W-8BEN form in order to activate your payment method? You can use your own legal name as it appears in your passport or other official documents.
Let us know if the issue persists.
Thank you.
Hi Yasir,
It should be activated in 3 days. Please check again within 24 hours for your payment method to become active. Please feel free to let us know if you are still not seeing it as active.
Hi Miator,
In order to make your payment method active, you need to complete the W-8BEN form which is used to confirm you're not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. To complete the form, you can go to the Settings > Tax Information page. You can add your legal name and address as they appear in your government-issued documents.
Thank you.
Hi Payton,
Thank you for your message. I have checked and it looks like you need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form. You can complete the form by going to Settings> Tax Information> W-9 on this page.
Hi Alex,
I took a closer look at your account, I can see that your new payment method is now active and ready for use. Let us know if you still need further assistance.
Hi Zaki,
If your payment method is inactive, it can be because of one or both of the following reasons:
It was added in the last three days: For security reasons, any new payment method will become active in three days.
You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.
If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.
Hi Akshat,
I have checked and can confirm that your payment method on file is currently active. I have also checked the transaction you're referring to and it was successful on our end. Please note that Direct to Local Bank transactions may take up to four business days to arrive at your bank. If the transaction still hasn't reflected on your account after eight business days, let us know and we will assist you further. Please also take note that bank holidays both in the U.S., and in your location may affect these withdrawals.
In the meantime, please read this help article for more information about Direct to Local Bank Timing and Fees.
Hi Manon,
Could you please double-check if you filled up your Tax Information page correctly? If you're confused about whether you need to fill up Form W-8BEN or W-9, you may want to get in touch with a local tax advisor.
As noted in the article I linked in this reply, all non-U.S. individual taxpayers who receive payments on Upwork must complete the W-8BEN form to verify that they are not a U.S. Person and are performing services outside of the United States. You may refer to this article from the IRS website on the classification of taxpayers.
~ Avery
