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Zaki's avatar
Zaki M Community Member

Payment Method Inactive !

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

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Andrea's avatar
Andrea G Community Manager

Hi Zaki,

 

If your payment method is inactive, it can be because of one or both of the following reasons:

 

 

It was added in the last three days: For security reasons, any new payment method will become active in three days. 

 

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

~Andrea

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861 REPLIES 861
Ashot's avatar
Ashot M Community Member

Thank you. I have registered but have not received approval call or Id verification yet. it is already 3 days. should I wait a little more ? Or is something going wrong? I provided all the information, tax information, bank card, but still can not submit proposals, my profile has not been approved yet. I want to understand the reason. 

Goran's avatar
Goran V Retired Team Member

Hi Ashot,

 

Since you're an exclusive member of the agency you can only use the Connects of the agency pool and send proposals under the agency. Thank you.

~ Goran
Upwork
Ashot's avatar
Ashot M Community Member

Thank you, I try to submit proposals on agency but still it does not let. it gives me 2 variant to activate membership plus plan, but I am not able to find promo code to activate membership plus plan. How can I find promo code?

 

Goran's avatar
Goran V Retired Team Member

Hi Ashot,

 

At the moment we don't have any promo codes or discounts available. You can leave this field blank and proceed with upgrading to our Plus plan.

I would also like to confirm, that in order to send proposals as an agency you will need to be on our Plus plan. Thank you.

~ Goran
Upwork
Ashot's avatar
Ashot M Community Member

I wan to know is it Ok, that I have not received any approval for my account. I can provide all documentation needed. I have a legal company with all documentation. How can I attach documents in my profile? Or shall I attach after receiving confirmation of the account .

Goran's avatar
Goran V Retired Team Member

Hi Ashot,

 

Your account is approved and you can start sending proposals under your agency once you're ready. There's no need to add or attach any additional documents at the moment. Thank you.

~ Goran
Upwork
Ashot's avatar
Ashot M Community Member

Thank you.

I have just activated agency plus, but I can not submit proposals as it shows I hav not connects to be able to  submit. For buying connects itdemands promo code. How should I behave?I have connects on my freelance profile. How can I use them submitting proposals as an agency?

Goran's avatar
Goran V Retired Team Member

Hi Ashot,


Freelancer and agency profiles are different profiles and you will not be able to use them for sending proposals under your agency. You will need to purchase Connects under the agency profile in order to be able to start sending proposals. 

To learn more about how to manage your agency, check out our resources Here. Thank you.

~ Goran
Upwork
Ashot's avatar
Ashot M Community Member

Hi Goran

Thank yo for responding. In order to buy connects for agency, it demands to write promo code. How can I buy connects to start submitting proposals on my agency?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Ashot,

 

A Promo code is not required in order to purchase Connects. To buy Connects for your agency, you can go to the Settings > Membership & Connects page and click on the green 'Buy Connects' button. On the page after, select the amount from the dropdown and click on the 'Buy Connects' button.

 

Thank you.

~ Aleksandar
Upwork
Ashot's avatar
Ashot M Community Member

Hi Aleksandar.

I would like to know some details concerning payments. If I have big project, am I eligible to ask for (for example 40%) advance from the client, the remaining part after completing the project?

Ibrahim's avatar
Ibrahim M Community Member

I added the Payobal payment method . My debit card is now marked as 'inactive' in the 'Get Paid' section. Is the status going to change automatically, or is there a problem with an account?

Joanne's avatar
Joanne P Retired Team Member

Hi Ibrahim,

 

For security reasons, any PayPal account added to your Upwork account will become active after three days. For more information, please check this help article

~ Joanne
Upwork
Denis's avatar
Denis M Community Member

Hi.
I am new to Upwork and finally going to start to work. I tried to add my payment method but it still shows as inactive.
Would you please have some advice on this?
Thank you in advance.

Petra's avatar
Petra R Community Member


Denis M wrote:

 I tried to add my payment method but it still shows as inactive.


It takes 3 days to become active and you must have completed your tax info before you can withdraw.

Bojan's avatar
Bojan S Community Manager

Hi Denis,

 

Could you please complete the W-8BEN form under Settings> Tax Info, which purpose is to confirm you're not a US taxpayer? You can use your own legal name as it appears in your passport or other official documents. 

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
Hashim's avatar
Hashim J Community Member

Hi respected sir/madam, my payment method attached to my Upwork account is Direct to local bank (PKR). I have submitted by bank account information correctly and checked it twice. I have submitted it for approval about a week ago and it is still inactive. Kindly resolve my issue or tell my what I am doing wrong.Your help would be highly appreciated.Thank you.

Goran's avatar
Goran V Retired Team Member

Hi Hashim,

 

You will also need to fill out your W-8BEN form so that your payment method can be activated. Thank you.

~ Goran
Upwork
Priya's avatar
Priya K Community Member

My bank account is showing as 'inactive' despite completing W8-BEN tax information about 2 weeks ago. What is wrong? Thank you.

Bojan's avatar
Bojan S Community Manager

Hi Priya,

 

For security reasons, your new payment method will become active in three calendar days. You can check this help article for more information.

 

Thank you! 

~ Bojan
Upwork
Jonathan's avatar
Jonathan D Community Member

Hi, I have the following Inactive message next to schedule, it says Inactive, when I scroll down it says Direct to Local Bank (GBP) - Account ending in   -  Inactive


My client has paid me just now and it says the transaction is pending, however my account status says inactive. I live in the UK, Could someone shed some light on this please
 
Thank You
 
 
Jonathan's avatar
Jonathan D Community Member

Soved, I think

I said I do not have a VAT number and put my full name in the fields 

 

Hopefully now I get paid after pending payment

Petra's avatar
Petra R Community Member

It takes 3 days before a newly added account becomes active for security purposes. The money will be in Pending for 5 days anyway.

Manav's avatar
Manav C Community Member

Dear all

 

please note my payment status is showing as inactive

 

can any assist me on the same

 

thank you

Goran's avatar
Goran V Retired Team Member

Hi Manav,

 

You will need to fill out your W-8BEN form so that your payment method is activated. Thank you.

~ Goran
Upwork