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Zaki's avatar
Zaki M Community Member

Payment Method Inactive !

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Zaki,

 

If your payment method is inactive, it can be because of one or both of the following reasons:

 

 

It was added in the last three days: For security reasons, any new payment method will become active in three days. 

 

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If youโ€™re not a U.S.taxpayer youโ€™ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm youโ€™re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

~Andrea

View solution in original post

861 REPLIES 861
Alaa's avatar
Alaa R Community Member

The beneficiary name is mismatched. 

Hello 

I got a problem that Upwork starts telling me that The beneficiary name is mismatched with paypal name also they are exactly the same

Regards

 

Arjay's avatar
Arjay M Retired Team Member

Hi Alaa,

 

I have checked your account and confirm that the name has been cleared. However, It looks like you still need to file a Form W-8BEN. The Form W-8BEN is used to confirm youโ€™re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. For record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. Once you file your Form W-8BEN, the system will immediately activate your eligibility to access funds.

 

You can complete the process by going to Settings> Tax Information> You can start by clicking the pencil icon here. Feel free to communicate with the team through this support ticket that's been set up with your initial concern if you need further assistance.

 

~ Arjay
Upwork
Muhammad's avatar
Muhammad I Community Member

Hey! Hope you are doing good. I am from Pakistan.

After submitting W8EN Form, I uploaded my local bank details last month. It took around 3 days for approving the bank account. The problem I am facing is that since that day, my account status is showing inactive. I have rechecked my details but found no error. I have also resubmitted the Tax Form, but didn't worked. Remember that, I didn't get any email or message from Upwork regarding the error. 

Please help me out from this situation. 

Thankyou.

Arjay's avatar
Arjay M Retired Team Member

Hi Muhammad,

 

We apologize for the inconvenience the status of your financial account may have caused you. I'll have one of our team members reach out to you with assistance via a support ticket. You can access the ticket and communicate with the team on this page.

 

~ Arjay
Upwork
Tehreem's avatar
Tehreem I Community Member

Hi, I'm a Pakistani Resident and do not register as an FBR Taxpayer. While my father does pay taxes and is registered too.I do want to know whether it is compulsory or mandatory to have a full legal name as a taxpayer in order to earn and withdraw earnings on Upwork.WHT if a person does not fill in the form. Plus, if anyone fills the form and submits it, the amount of tax is deducted from its earnings or not? Why Upwork has levied too many ways to get verify and earn money and make things more complicated for freelancers.

Thanks!

Arjay's avatar
Arjay M Retired Team Member

Hi Tahreem,

 

The Form W-8BEN is a form used to confirm youโ€™re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. For record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. Once you file your Form W-8BEN, the system will activate your eligibility to access funds immediately.

 

If you have questions about reporting your Upwork income to your country's tax authorities please consult a local legal advisor. You may also want to check this help article for more details.

 

~ Arjay
Upwork
Tehreem's avatar
Tehreem I Community Member

Okay!

Thanks Arjay.

Camara's avatar
Camara E Community Member

Please help me withdraw funds. It says my account is restricted. It's been 3 days now.

Arjay's avatar
Arjay M Retired Team Member

Hi Camara,

 

I can see that a couple of support tickets have been created for your concern. Please allow our team time to review your case and you should be getting an update here once done. A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork
Vishruth's avatar
Vishruth B Community Member

Hi,
I have got available amount in my account.But if i try to withdraw it am getting as 


Withdrawal is currently restricted on your account. Please contact Upwork Support.

I don't have any dispute recenlt and everything is solved wrt my account.

Please help me here @upwork

James's avatar
James G Community Member

I am currently experiencing the same issue! Why would Upwork restrcit your account from withdrawing without any emails about the reason why. UPWORK PLEASE HELP

Arjay's avatar
Arjay M Retired Team Member

Hi James,

 

I have escalated your concern to the relevant team. One of the team members will be reaching out with further assistance via a support ticket. Kindly expect an update here or in your email once your case has been fully reviewed. Thank you!

 

~ Arjay
Upwork
James's avatar
James G Community Member

Please escalate on this ASAP as i need my account restriction lifted as I need the funds ASAP

 

Vishruth's avatar
Vishruth B Community Member

James did your issue get resolved?

Arjay's avatar
Arjay M Retired Team Member

Hi Vishruth,

 

I can confirm that your concern has been forwarded to the relevant team for further view and a support ticket has been set up as well. Please allow our team time to review your case and you should be getting an update here once done. Don't hesitate to coordinate with the team if you need further assistance.

 

~ Arjay
Upwork
Vishruth's avatar
Vishruth B Community Member

Okay will wait for one more day.
Thanks Arjay

Vishruth's avatar
Vishruth B Community Member

Hey Arjay,

It's been 24+ hours still not able to debit amount.

Please resolve issue ASAP.

i didn't get any updates from team yet.

Pradeep's avatar
Pradeep H Moderator

Hi Vishruth,

 

Thank you for your message. I have followed up with the relevant team to expedite a response to your support ticket. One of our team members will reach out to you via ticket as soon as possible to assist you further.

 

Thank you,

Pradeep

Vishruth's avatar
Vishruth B Community Member

Hey Pradeep,
I didn't get any response from team still its been 40+ hours .
Please resolve the issue ASAP!.
Amount is available in my account but not able to debit it.
I need its urgent.
I have waited 2 days.Still no response.

Robert's avatar
Robert Y Community Member

Can anyone explain why my financial account has been suspended? There's nothing remotely improper about any of my activities on the site, and I haven't been asked for verification of any kind. 

Mykola's avatar
Mykola A Community Member

Possible is you got chargeback or refund request. Check tickets, should be there.

Arjay's avatar
Arjay M Retired Team Member

Hi Robert,

 

I'm sorry to hear that you got caught off-guard about the status of your financial account. I'll have one of the members review your account and assist you further via a support ticket. You can access your ticket on this page.

 

~ Arjay
Upwork
Muhammad's avatar
Muhammad S Community Member

Help me I am trying to Withdraw money and it keeps saying

"Withdrawal is currently restricted on your account. Please contact Upwork Support ."

 

 

Thanks in advance

Arjay's avatar
Arjay M Retired Team Member

Hi Muhammad,

 

I can see that you've raised a ticket regarding your concern. Please allow our team time to review your case and you should be getting an update here once done. Feel free to coordinate with the team if you have questions or need further assistance.

 

~ Arjay
Upwork
Shoaib's avatar
Shoaib I Community Member

Hi,

 

I have properly setup payment method of Direct to Local Bank (PKR) but its show Inactive even after 5days have been passed.

 

How to activate this?

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