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2e750978
Community Member

Payment Method Inactive !

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

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andregutierrez22
Moderator
Moderator

Hi Zaki,

 

If your payment method is inactive, it can be because of one or both of the following reasons:

 

 

It was added in the last three days: For security reasons, any new payment method will become active in three days. 

 

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

 

~Andrea
Upwork

View solution in original post

678 REPLIES 678

Hi Faryal,

 

Thanks for your message. You would need to complete the Tax Information section of your Upwork account for your payment method to be active. You may refer to this article for more details: Form W-8BEN or W-8BEN-E


~ Grace

Hi Grace,

Im non-US. and the amount im trying to withdraw is not taxable. Does this still affect my payment method?

Hi Faryal,

 

For U.S freelancers they have to complete the W-9 form.

For Non-US freelancers they have the W-8BEN form

 

All non-U.S. individual taxpayers who receive payments on Upwork must complete the W-8BEN form to verify that they are not a U.S. Person, and are performing services outside of the United States.

  1. Please make sure you fill out your Tax residence card along with filing a W-8BEN or W-8BEN-E, under Settings › Tax Information > Tax residence
  2. Confirm you are a non-U.S. taxpayer under Tax Information › Taxpayer identification
  3. Lastly, certify the form by adding your TIN under Settings > Tax Information > Tax identification number

 

Once you complete and submit your information in the Taxpayer identification and Tax identification number sections, you’ll see “Completed” in the capsule beside each section’s title. If you haven’t done so yet, the capsule will say “Not completed”.

 

Please note that you must have this form on file before you can withdraw earnings from Upwork.

 


~ Alyssa
4f4943f5
Community Member

Hello, 

I cannot verify my VAT number as the company belongs to my husband. We are working together and I officially cooperate with him under his legal company data. Could you please verify it manually or contact me by email so I can share legal documents?

Thanks

Hi Katarzyna,

 

Thank you for reaching out to us here in the Community. We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance in clearing your Tax Information issue.

 

~ Arjay
Upwork
eslamnasr1
Community Member

I'm trying to link my bank account, I linked it two days ago and went to check and now it tells me it is inactive

My name in upwork: Islam Nasr
And in wise: Islam Nasr Muhammad
Could that be the problem? Help please

Hi Islam,

 

I can see that you've reached out to our support team and raised a ticket about your financial account issue. Please allow our team time to further and you will get an update on your ticket here and your email once your case is thoroughly reviewed.

 

~ Arjay
Upwork
962d5b81
Community Member

Dear Support,

 

I presented my Wb8EN form on 1st September. 

When I try to get paid, it says you have no active withdrawal method out of my withdrawal methods for which I see them as inactive. I try to activate, put information and submit and it appears as "inactive" again. So I am unable to be get paid.

 

And for both my individual and agency accounts it appears above "Action required: Withdrawal methods are currently inactive. Please provide your tax information to withdraw earnings. For more details, read our FAQs"

 

Can you please help?

Thank you and best regards,

 

 

Hi Tugba,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
76701850
Community Member

Hi! I've added three different payment methods and after two weeks they're all still inactive.

What should I do to get them active?

 

Thanks

 

**Edited for Community Guidelines**

Hi Leandro,


I appreciate you reaching out to us for help. In order to get your payment methods active, I advise you to check your tax information. 

 

Please ensure that you complete all sections. Please follow this guide.

 

Once you've completed your tax information (Tax residence, Taxpayer identification, and Tax identification number), your payment method should be activated.

 

I hope this is helpful. Thank you for posting in the Upwork community, Leandro.


~ Matt E

Hey, I have added first direct to bank account method before 10-12 day and I waited 3 days for Bank method get active but it was showing inactive then I added Paypal method, it became active after 3 days but direct to bank account method is still showing inactive. I have also added tax information but still , the direct payment method is not being activated.

What should I do to activate my direct to bank account?

Please help me to sought out this problem.

Thank you.

742c6eec
Community Member

Hey, there is showing payment method is inactive. I also filled W-BEN tax form before Bank information but still inactive is showing. Please help me to sought out this problem.

Hi Faizan,

 

Thanks for reaching out. I checked your account and can confirm that the payment method is now active. In general, when you set up a new payment method, it will become available for use 3 calendar days after it has been added for security reasons.


~ AJ
Upwork

Hello, as you said, I added another payment method but still my account is showing inactive.

**Edited for Community Guidelines**

egaruth
Community Manager
Community Manager

Hi Faizan,

 

Thank you for following up and sharing a screenshot from your end. I would like to clarify that the inactive message you're seeing is specific to the new payment method you added, and not your account. This new payment method will become active after 3 days like the previous one did, and if you add another one, it will go through the same process.

 

You can find more information in this help article

 

Edited to add information. 

~ Nikola
Upwork
742c6eec
Community Member

Hey, I have added first direct to bank account method before 10-12 day and I waited 3 days for Bank method get active but it was showing inactive then I added Paypal method, it became active after 3 days but direct to bank account method is still showing inactive. I have also added tax information but still , the direct payment method is not being activated.

What should I do to activate my direct to bank account?

Please help me to sought out this problem.

Thank you.

Thanks for following up, Faizan. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork

Thanks, I will be waiting for your agent.

Hey, I have added first direct to bank account method before 10-12 day and I waited 3 days for Bank method get active but it was showing inactive then I added Paypal method, it became active after 3 days but direct to bank account method is still showing inactive. I have also added tax information but still , the direct payment method is not being activated.

 

What should I do to activate my direct to bank account?

 

Please help me to sought out this problem.

 

Thank you.

1c7c06d2
Community Member

Hello! Actually I added a payment method via direct bank withdrawal more than 3days ago and it still shows "inactive" under it,

i completed my tax information, the W-8BEN because I am a non-us citizen and still says "inactive" on my payment method. I added the payment method on 07-09-2023 And now it's 15-09-2023. My question is ''Is there any problem in my bank information ? or why it takes so many times ?

can someone help me ? I am worried about this but i didn't find any mail or confirmation regarding this.

Thanks

Hi Ashik Hossain,

 

I took a closer look at your account and can confirm that you still need to provide your Tax Identification Number to complete your Tax Information. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example.

 

Some countries may use a National ID number. You may be able to find information about your country’s TIN here. If you have questions about your number, consult a tax advisor in your country or contact your local tax authority.

 

As mentioned in the message on your Tax Information page, this is required to confirm if you are a U.S. or non-U.S. taxpayer and whether or not Upwork is required to withhold taxes from your earnings. Add your tax information now to avoid delays in getting paid.

 

Let us know if you need further assistance.

 

~ Arjay
Upwork
88fe0243
Community Member

I have selected withdrawal methods Directly to the local bank, but more than three days have passed and it is still inactive, noting that I filled in the tax information and the name in my personal file is identical to the name I used in the withdrawal method.

Hi Omar,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
52256dd7
Community Member

Hi everyone,

I have a problem with my upwork concerning the payment method. I chose payoneer as my payment method from Saturday 16 September until today, and I see that my payment method is still inactive.

Can you tell me more about this problem?

SAME HERE! I cannot get paid

 

Hi JoAnn,

 

I've checked your account and can confirm that your new payment method is now active and ready for use. Let us know if you need further assistance. Thank you!

 

~ Arjay
Upwork

Hi Frank Eudes,

 

I've checked your account and can confirm that you still need to complete your Tax Information before the activation of your payment method. Please know that if you’re not a U.S. taxpayer you’ll need to file a Form W-8BEN. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. 

 

You're almost done though. You just need to provide your Tax identification number. This is the number you use for reporting taxes in your country and may be referred to by a different name, such as a PAN number in India, for example. Some countries may also use a National ID number. To complete your Tax Information, you just need to go to Settings > Tax Information > Tax identification number.

 

~ Arjay
Upwork

Thank you, I've just completed my tax details and I'm waiting for my payment method to be activated.

 

52256dd7_0-1695168678855.png

 

2cc0d120
Community Member

I'm so new to earning money. I have huge doubt.I am not paying any tax by now then how can i add my name as taxpayer.

Hi Muneeswari,

 

I checked and can confirm that you still need to complete the W-8BEN form to activate your payment method. This is a U.S. tax form for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. You must have this form on file before you can withdraw earnings from Upwork.

 

It looks like you haven't completed the "Tax Identification Number" section. You can go to Settings › Tax Information> Tax Identification number to complete the form. Feel free to check this help article for more information and detailed instructions on how to complete your Tax Information. Thank you!

 

~ Arjay
Upwork
d4645b8c
Community Member

Upwork is asking me to fill out the form Form W-8BEN, in wich I need to enter my tax identification number (TIN) to prove that I'm not a US citizen. The problem is that I don't pay taxes in my country (Panama) because I'm unemployed and I've never had a job either (I'm an architecture student). I hope to do small to medium lenght jobs on Upwork whenever I have the availability to earn extra income, however, at the moment because of my current situation it is not possible for me to acquire a TIN, what can I do to continue working on Upwork and be able to withdraw my earnings?

Hi Valeria,

 

This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. Some countries may use a National ID number. It is necessary to complete your Tax Information and for us to activate your payment method for withdrawals.

 

You may be able to find information about your country's TIN here. If you have questions about your number, consult a tax advisor in your country or contact your local tax authority. Let us know if you need further assistance, and we'll look further into that for you.

 

~ Arjay
Upwork
5b576eb6
Community Member

I have added a payment method for withdrawals. However, the payment method was not active for several days. Can you help me activate a payment method? I have tried various payment methods?

Hi Hanna,

 

Thank you for your message. I checked your account and I am pleased to inform you that your payment method is already accepted. Please update your Tax Identification Number on the Tax Information page to activate your payment method.

 

- Pradeep

Upwork
d32dc746
Community Member

Capture.PNGHello Upwork team,

 
I hope this message finds you well. Today I experienced an issue while withdrawing my earnings from Upwork after completing a task for a client. Specifically, I could not verify the Tax Information section due to the fact that I do not pay taxes, I do not have a Tax Identification Number (TIN), and this is the only section left unverified.
 
I am interested in sending the earnings to my father's bank account, but I am unsure of how to do so. Could you please assist me with this issue? Thank you in advance for your help.
 
Best regards

Hi Ghanem,

 

We certainly understand your concern. Unfortunately, you will not be able to withdraw your earnings from Upwork until you complete the Tax Information form. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.

 

Additionally, If you are withdrawing directly to your bank account, the beneficiary name on your bank account must match your verified name on Upwork. If your payment method was flagged for a name mismatch, you may add a new payment method that reflects your Upwork verified name, or reply to the email sent from Upwork to start the process of verifying that you are an authorized user on the payment method.

 

~ Arjay
Upwork

Hi, sorry didn't clarify the question. I can't have it because I am a foreigner in this country, I moved a while ago. So, getting a tax TIN is not possible for me here because I don't have citizenship in this country!

I will speak with the support via email. Thanks.

Thank you for clarifying Ghanem.

 

I've converted your post into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

 

~ Arjay
Upwork
dfd71184
Community Member

Hello, So my bank account still inactive for over 2 weeks amd i have the W-8BEN completed as it showed on my profile but the bank account still inactive, any help please. Thanks

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