Solved: Payment Method Inactive ! - Page 15

2e750978 · ‎05-03-2021

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

andregutierrez22 · ‎09-28-2021

Hi Zaki,

If your payment method is inactive, it can be because of one or both of the following reasons:

It was added in the last three days: For security reasons, any new payment method will become active in three days.

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

~Andrea

View solution in original post

pradeephele · ‎09-29-2023

Hi Mahmoud,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

bed80b93 · ‎10-01-2023

I have sumitted my bank account several days ago but my bank account is still not active. Can anyone assist me?

01ec0d00 · ‎10-01-2023

Have you submitted all your account verifications?

759e32fa · ‎10-01-2023

Hi Sandip,

Thank you for reaching out. I checked your account and it looks like you haven't filled in the tax information section of your settings yet. Please go to this page to complete your W-8BEN form so our team can approve your payment method.

~ AJ

3f25fdcc · ‎10-01-2023

Connot show payment method

pradeephele · ‎10-01-2023

Hi Iqra,

Could you please elaborate on your concern?

- Pradeep

d32dc746 · ‎10-07-2023

Hi, I have a problem. Can someone help me?

I recently requested to change my name, after It was changed I couldn't receive money on my account because of the Tax identification number 30%.

I have submitted a form and all the requested info to Tax Upwork support and everything was completely verified. However, after this name change the warning popped up on my payment method. Can someone help me connect the support to remove it? Thank you in advance

luiggi_rosado · ‎10-07-2023

Hi Ghanem,

I can see you currently have an ongoing ticket with the relevant team. Kindly allow more time for the team to review it and assist you further. You can access your ticket here.

~ Luiggi

aminemst · ‎10-07-2023

Hello, I added my payment method (direct to local bank) and it’s not been activated it’s been a week or so now, I added it two weeks and it got rejected for a name mismatch I deleted it and added it again after i corrected the my name. The first name mismatch happened because on my Upwork account I use an abbreviation for my last name(mst for moustaghit).

I contacted them twice and they "We have forwaded your request to the right department " but i get bo response even after 72hours

luiggi_rosado · ‎10-07-2023

Hi Amine,

I'm sorry you haven't received a response yet. I can see that the team is still reviewing your case and will get back to you as soon as they have an update. We appreciate your patience.

~ Luiggi

8f889d44 · ‎10-09-2023

Hi Upwork team.

I newly joined Upwork just yesterday and I'm having problems with connecting my paypal to my upwork.
My Vietnamese name is Hoang Van Anh (Last name is Van Hoang and first name is Anh).

My upwork email is sign up from 1 email and email for paypal is a different one.

So now my upwork profile name is Van Anh Hoang

My Paypal name is Anh Van Hoang. I don't know what to do with this situation. I do not have a TIN code to add other payment method. Can you help support my case.

759e32fa · ‎10-09-2023

Hi Van Anh,

Thank you for reaching out to us. I checked your account and can confirm that the name mismatch has already been resolved. However, you still haven't filled in the W-8BEN form found in the Tax Information section in your settings.

Without these forms as proof that you are a non-U.S. Person, Upwork will be required to withhold up to 30% of your future earnings on Upwork and send that withholding tax to the IRS. As long as a new W-8BEN/W-8BEN-E form is filled out completely and validly, we are not required to withhold U.S. income tax.

Also, for security reasons, when you set up a new payment method, it will become available for use 3 calendar days after it has been added.

~ AJ

8f889d44 · ‎10-09-2023

I'm proceeding a TIN code right now but it may take a few days to update.

For now i hope i can resolve my payment method first. I would like to proceed the payment via paypal. In order for my paypal to be accepted (not yet withdrawal), should i wait for 3 days? Because just now, my paypal on upwork changed from "beneficiary name mismatch" to "inactive" so I just re-do the adding payment method

759e32fa · ‎10-09-2023

Hi Van Anh,

As I've mentioned in my previous reply, your payment method will become active after 3 calendar days from the time it was added. You don't need to do anything else on your end as it will automatically become active.

~ AJ

8f889d44 · ‎10-10-2023

Got it. Just to reconfirm, my paypal will become active in 3 days is that correct?

Also until I finish submitting the W-8BEN/W-8BEN-E form, there will be a withhold of the payment and it will just stay in my account until I submit the form right

759e32fa · ‎10-10-2023

Hi Van Anh,

Both are correct. Once you've completed the W-8BEN form, you should then be able to withdraw your earnings from your Upwork balance.

~ AJ

a785d09b · ‎10-09-2023

Hello . Even though I verified my bank information and identity information, I cannot withdraw my money. Can you help me? It gives an error like this. What way should I follow? Can you help me please?

(Payment method verification in progress
Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.
Please visit our FAQ page for additional information.)

759e32fa · ‎10-10-2023

Hi Samet,

Thank you for reaching out to us. I checked your account and can confirm that the name mismatch has already been resolved. However, you still haven't filled in the W-8BEN form found in the Tax Information section in your settings.

Without these forms as proof that you are a non-U.S. Person, Upwork will be required to withhold up to 30% of your future earnings on Upwork and send that withholding tax to the IRS. As long as a new W-8BEN/W-8BEN-E form is filled out completely and validly, we are not required to withhold U.S. income tax.

~ AJ

061573dc · ‎10-11-2023

My first name on Upwork profile and official documents is "Mohammed" ,but the my bank first name is written "Mohamed" (with single m).And I have verfied my identity through uploading the official document.

Still giving me that "Beneficiary name is mismatch".

Any advice?

812dd08c · ‎10-11-2023

Hi Mohammed,

Thank you for reaching out to us and reporting this. I've checked and confirmed that the name mismatch has been cleared. You’ll now need to complete the W-8BEN or W-8BEN-E form with your Tax Information on your settings page to activate your payment method. Let us know if you need further assistance.

~ Arjay

8adb6ac3 · ‎10-11-2023

I used to do a bit of work on UpWork but stopped. Coming back I see that I can't withdraw anything I earn on the site unless I input a TIN that I don't have. Is there any way around that?

812dd08c · ‎10-11-2023

Hi Tomas,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist you in completing your Tax Information.

~ Arjay

18572240 · ‎10-11-2023

When will my mpesa account payment method be active

Shadt

812dd08c · ‎10-11-2023

Hi Shadrack,

I've checked your account, and for security purposes, your new payment method will be active in three days from the day of addition. Kindly expect it to be active and ready for use by 12- October.

~ Arjay

arshadmazlan · ‎10-12-2023

Hi there!

I'm having trouble setting up a payment withdrawal method due to beneficiary name mismatch issue. The issue has been ongoing for almost 2 weeks now and I haven't seen any updates to this issue nor any communication from the Upwork team in this particular instance, my previous other issues have been swiftly addressed and dealt with with the help of the Upwork team, hence why I find this a little strange.

If I may shed some light to the issue, my legal name has an odd character that Upwork doesn't allow me to enter, and my legal name is also a tad bit longer and it doesn't fit in the namefield that Upwork provides, hence I believe this should contribute to the name mismatch issue.

I also tried chatting with the chat bot to see if it can help put in touch with anyone from the support team, but the link that it provided keeps taking me to a 404 error page, hence I'm here requesting for help.

Let me know if there's anything else I can provide to help facilitate this matter, thank you!

759e32fa · ‎10-12-2023

Hi Arshad,

Thank you for reaching out to us. I checked your account and found no name mismatch issue. However, I can see that the payment method on your agency profile is yet to be active. It looks like you still haven't filled in the W-8BEN form found in the Tax Information section of your agency settings. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings.

Kindly add the required information so you can start receiving earnings from your agency on your chosen payment method.

Feel free to check this help article for more information.

~ AJ

arshadmazlan · ‎10-13-2023

Hi Annie thanks for the reply.

I'm trying to setup a new payment withdrawal method to my own account (my own profile), not my agency profile.

I have filed all the required tax forms for my personal account, and right now what I'm trying to do is set up a payment withdrawal method via the "Direct to U.S. Bank (USD)" method on my personal account.

After I have finished setting up the new withdrawal method, I'm getting this "The beneficiary name is mismatched" message, and the message is still there after almost 2 weeks now. Hence I'm requesting help for this specific issue.

812dd08c · ‎10-13-2023

Hi Arshad,

I've reached out directly to the team handling the review, and they confirmed that the name mismatch has been cleared. Your new payment method is now active and ready for use. Thank you!

~ Arjay

aocumen · ‎10-17-2023

Hi Arshad,

I want to investigate your support experience further. Can you identify the link the chatbot shared that threw a 404 error?

I'll wait for your response.

~ Avery

9adba41f · ‎09-24-2023

I got a notice as follow:

Action required: Withdrawal methods are currently inactive. Please provide your tax information to withdraw earnings. For more details, read our FAQs.

I used my bank account to get paid before and I don't know what's the problem.

Please help for this matter, thank you!

pradeephele · ‎09-25-2023

Hi Ho,

Thank you for your message. I checked your account and it looks like you have not completed the Tax Information page. Please update the tax details on the Tax Information to activate your payment method.

- Pradeep

9adba41f · ‎09-26-2023

Hi Paradeep,

Thanks for your reply!

I updated my tax information on upwork and all part is shown as 'completed', the withdrawal methods notice is still there.

Could you help to check again? Thank you!

812dd08c · ‎09-26-2023

Hi Ho,

I can also confirm that your Tax Information has been completed, and the payment method is active. I can no longer see the tax notification upon logging in. Please try clearing your cache and cookies or use a different website. Then log back into your account and see if the notice still appears. Let us know, and we'll look further into that for you.

~ Arjay

janaknops · ‎10-12-2023

I have the same problem. When looking in my tax information it says everything is completed. I have been on Upwork since 6 years and never had any problems - what is going on?

812dd08c · ‎10-12-2023

Hi Jana Bianka,

I took a closer look at your account and can confirm that your Tax Information has been completed. Your payment method is active, so withdrawing funds from your account should not be any problem. Let us know if you need further assistance, and we'll look further into that for you.

~ Arjay

f2a5cdf7 · ‎10-15-2023

Hi Community,

I have a number of issues with withdrawing my funds from Upwork.

1) I have completed a W-8BEN-E Form as I have a UK registered company and sent it to the email address provided and it says it is completed on my tax information however, when I go to the get paid part it asks me to will out the form and submit it. Firstly, has anyone else had this issue. Secondly, how long does it usually take for Upwork to check the W-8BEN-E Form?

2) My payment method is inactive. I added a payment method for my company bank account when I first created my Upwork account. I am aware that for security reasons, Upwork can take up to 3 days for it to become active however, for me it has been a few weeks and is still saying inactive. Has anyone else had this issue? If so how did you solve it?

Thanks Jamie.

759e32fa · ‎10-15-2023

Hi Jamie,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ AJ

f2a5cdf7 · ‎10-15-2023

Thank you Annie, much appreciated.

Jamie.

5041dfc0 · ‎10-17-2023

Hi Pradeep,

So I added the bank account details of my agency last Thursday but it still says that it is inactive, why so?

759e32fa · ‎10-17-2023

Hi Saif,

Thank you for reaching out to us. I can see that the payment method on your profile is yet to be active. It looks like you still haven't filled in the W-8BEN form found in the Tax Information section of your agency settings. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings.

Kindly add the required information so you can start receiving earnings from your agency on your chosen payment method.

Feel free to check this help article for more information.

~ AJ