Solved: Payment Method Inactive ! - Page 18

Zaki M · ‎05-03-2021

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

Luiggi R · ‎09-28-2021

Hi Zaki,

If your payment method is inactive, it can be because of one or both of the following reasons:

It was added in the last three days: For security reasons, any new payment method will become active in three days.

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

Update:

Hi all,

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~Andrea

View solution in original post

Arjay M · ‎06-07-2023

Hi Ali,

I'm sorry to learn that you're having difficulties getting your new payment activated. I can see that you've reached out to our support team and raised a ticket about your concern. Please allow our team time to further review your case and you will be getting an update on your ticket here once done.

~ Arjay

Caithleen Therese C · ‎06-08-2023

Hi Upwork Team,

My name on Upwork, Paypal, and all my other banks (2 banks) are the same as "Caithleen Therese Chy" but still upwork is saying, "The beneficiary name is mismatched." Can anyone help please with this please?

Naveed R · ‎06-08-2023

Perhaps it's because of your last name 'Chy' which is shortened to 'C'?

Andrea G · ‎06-08-2023

Hi Caithleen,

I checked but don't see any name mismatch on your payment methods. They should become active after the 3-day security period.

~Andrea

Chris B · ‎06-08-2023

Hi

I'm experiencing an ongoing issue with my payment method being marked as "inactive" on Upwork, despite all necessary verifications being completed.

I approached Upwork Support, who escalated my concern into a support ticket (#40849674).

it's been now six seven days and the issue remains unresolved. This problem is stoppingmy work flow and I'm in need of urgent assistance.

Arjay M · ‎06-08-2023

Hi Muhammad Sabbar,

I can see that you've been in contact with one of our support team members via a support ticket. I can confirm that your case has been escalated to the appropriate team for further review. Please allow them time to review, and you will get an update on the same ticket here once done. We seek your patience and utmost understanding while sorting this out for you. Thank you!

~ Arjay

Matthew P · ‎06-10-2023

I know it takes 3 days for your payment to go from inactive to active. Does the weekend count as a day? I added a payment method on Wednesday, but it's still inactive as of today. Thank you.

Luiggi R · ‎06-10-2023

Hi Matthew,

I'm sorry to hear your payment method is still inactive. We converted your post in the community into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you soon to assist you further with this.

~ Luiggi

Luiggi R · ‎06-10-2023

Hi Matthew,

I'm sorry to hear your payment method is still inactive. We converted your post in the community into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you soon to assist you further with this.

~ Luiggi

Mashaka K · ‎06-15-2023

Hello,

I have withdrawal methods inactive problem using my PayPal and instant payment, what's the problem?

i wanna be active plz!

Andrea G · ‎06-15-2023

Hi Mashaka,

In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork.

~Andrea

Seif E · ‎06-23-2023

After i fill the W-8BEN form where do i submit it? please someone send me a link. Will UPWORK still take 30% from my future income even if I provided the form???? like if i submited the form and proved that iam Egyptian not American will UPWORK still take 30% to irs + 20% to upwork with total 50% taxes?? i am very confused please help as i was very busy last year with my university and was offline for a year and didn't see the message that says i must update my W-8BEN form

Seif E · ‎06-23-2023

And can i use my Egyptian national ID as a (TIN)?

Arjay M · ‎06-23-2023

Hi Seif,

Thank you for reaching out to us. The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork.

You must have this form on file before you can withdraw earnings from Upwork. To review and update, this can be done by going to your settings and select Tax information. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.

~ Arjay

Paul K · ‎06-23-2023

I have set up Payoneer, and it shows on my dashboard. However, when I click 'Get Paid Now' a drop-down box allowing me to select it appears for a few milliseconds and then disappears. I assume that this is a way to coerce customers into using Upwork's direct payment (which uses incredibly bad exchange rates).

Arjay M · ‎06-23-2023

Hi Paul,

Thank you for reaching out to us. I can confirm that your Payoneer account has been successfully added to your financial account. For security reasons, your new payment method will become active and ready for use in three calendar days.

~ Arjay

Paul K · ‎06-23-2023

Thanks. I solved the problem by deleting my other payment method. I still don't understand why Upwork shows a dialog box which disappears after 500ms.

Heather M · ‎06-28-2023

Hello,

I am new to UpWork and I am trying to get paid. I filled out the W-9 form. Everything says complete. I have funds to withdraw but all the options say "inactive". It keeps telling me that I need to fill out the W-9 form but I have. Does anyone know what I can do? Thank you.

Justin G · ‎06-28-2023

I had the same problem and had to reach out to customer support to get it fixed.

Heather M · ‎06-28-2023

Thank you. I will give that a try.

Heather M · ‎06-29-2023

How did go about contacting support? I can't seem to get a hold of an actual person.

Arjay M · ‎06-29-2023

Hi Heather,

I'm sorry you're having difficulties setting up your payment method and contacting our support team. I can see that you were able to reach out and raise a support ticket about your concern. Please allow our team 24-48 hours to further review your case, and you will get an update on your ticket here once done.

~ Arjay

Mary W · ‎06-28-2023

Did you fill out how you want to get paid, ie. bank/ Paypal/ whatever is available to you? You need to fill that in and wait for it to be verified.

Heather M · ‎06-28-2023

Yes. Everything has been filled out

Fahad S · ‎07-03-2023

Hi,

I added my payment details (Direct To Local Bank) a few weeks ago but it is still inactive, I have also completed/added my tax info. Please look into this matter and let me know when my payment details will be active.

I have an open request with support but have not received any reply past 4 days.

Thank you