Hi Zaki,
If your payment method is inactive, it can be because of one or both of the following reasons:
It was added in the last three days: For security reasons, any new payment method will become active in three days.
You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.
If youโre not a U.S.taxpayer youโll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm youโre not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Hi Sanae,
I looked closely at your account and confirmed that you still need to complete your Tax Information (W-8BEN or W-8BEN-E). The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes we need to collect from your earnings on Upwork. You must have this form on file before withdrawing earnings from Upwork.
To complete the W-8BEN or W-8BEN-E, youโll need to complete three cards in the Tax Information section of your settings. Let us know if you need further assistance. You may visit this help article for more information and detailed instructions to complete the process.
Hi Sanae,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in completing your Tax Information.
Hi Hala,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance in completing your Tax Information.
Hi Nadiia,
Thank you for reaching out to us here in the Community. You may read the Tax Certification, Statement of Source, and Confirmation of Unchanged Status, which includes reviewing the information you have provided, shown in the text box, and the Statement of Source Information. For the Statement of Source, you confirm that your work is outside of the U.S.
Then, you need to sign the affidavit confirming your status has not changed; with your legal name, the date will also auto-default to todayโs date. You may also check this help article for more details. Let us know if you need further assistance.
Hi Mohammed,
I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Mohammed, I apologize for the delay in getting back to you. We've notified the team handling your case, and they've just shared an update with you via your support ticket.
Hello Azhil,
Your withdrawal methods are inactive because you haven't completed your Tax Information yet. More specifically, I see that you're missing your Tax Identification Number.
This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. Some countries may use a National ID number. You may be able to find information about your country's TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.
Hi Sameer,
Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Ahmed,
I'm sorry if we weren't able to get back to you sooner about your financial account concerns. I can sense the urgency of your case. However, it looks like you've been coordinating with the appropriate team about your concern and a support ticket has been set up with it.
We suggest that you continue coordinating with the team through that ticket or your email if you have further questions or clarifications; they'll gladly assist. Thank you for reaching out!
Hi Rufaida,
This is happening because, as you mentioned, you haven't provided your TIN. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. Some countries may use a National ID number. You may be able to find information about your countryโs TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.
Hi Furkan,
It appears that your withdrawal method is inactive, because you haven't completed your Tax Information yet. More specifically, you're missing your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. Some countries may use a National ID number. You may be able to find information about your countryโs TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.
Thanks for letting us know, Furkan, Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Aayushi,
I took a closer look at your account and confirmed that you've successfully added your local bank as a payment method to your account. You can expect your new payment method to be active in three days. Let us know if you need further assistance.
Hi Andrzej,
Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Mohsin,
I understand you're eager to access your funds as soon as possible. Your payment method is undergoing security verification and will become active by March 10, 2024. Once the verification is complete, you can withdraw your funds.
Hi Ahmed,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Hi Ahmed,
I'm sorry about the delay in getting back to you. I've escalated your post to the relevant team and they've just shared an update with you via your ticket.
Hi Issam,
I checked and can see that your PayPal is inactive because you haven't provided all your Tax Information yet, specifically, your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. If you are a freelancer in Egypt, you can use your National ID as your TIN.
If you have additional questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.
Hi Zinnah,
It appears that your payment methods are inactive because you haven't completed your Tax Information yet. More specifically, you're missing your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. Some countries may use a National ID number. You may be able to find information about your countryโs TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority.
