Payment Method Inactive !

[2e750978]

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

[haitham_said]

Hello Andria, Can I ask a question?

[759e32fa]

Hi Haitham,

Thank you for reaching out. What can we help you with?

[65e95e55]

Hello, it's been more than 3 days for my payment methods, I have filled the forms but they're still inactives. Could you please help me? 

kind regards

[AveryO]

Hi Manon, 

Could you please double-check if you filled up your Tax Information page correctly? If you're confused about whether you need to fill up Form W-8BEN or W-9, you may want to get in touch with a local tax advisor.

As noted in the article I linked in this reply, all non-U.S. individual taxpayers who receive payments on Upwork must complete the W-8BEN form to verify that they are not a U.S. Person and are performing services outside of the United States. You may refer to this article from the IRS website on the classification of taxpayers. 

[d7f85242]

Hi Andrea could you please help me regarding my pending payment?

[d7f85242]

Hi I received a $72 bonus from the client. The client sent it last January 11 it was almost 5 days but it still pending and not showing on my balance. Please help Can someone help me please? ;(

[759e32fa]

Hi Carissa,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[riinuka]

Hello,

My payment methods have been attached to my account for a very long time, but became inactive since I hadn't done a W-9.

They are US bank accounts, but my location is Japan as I permanently reside here. Is that the issue?

Can you check to see why they're inactive? 

[ArjayM]

Hi Shannon,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[riinuka]

Thanks for the reply, but they marked my ticket as "Solved" without any
other comments / replies...

Id#39145478

[ArjayM]

Hi Shannon,

I can see that your case has been forwarded to the appropriate team for further review and your payment method is currently under a verification process. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[ocpaul]

Hey, I'm having a similar issue...

[PradeepH]

Hi Charles,

Thank you for your message. I checked your account and I see that you are referring to the payment method added to your agency account. I see that you have completed W-8BEN form on the agency account. Since you have a U.S. address listed on your Upwork account, you will also need to complete a W-9 form to activate your payment method. 

Thank you,

Pradeep

[57def0b8]

Hi! 
I'm also facing this issue, even though I have filed the non U.S tax payer form.

[ArjayM]

Hi Ahmed,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you and assisting you further. You may access your ticket and can also coordinate with the team on this page.

[70e7bf11]

Hello andrea, i'm having the same issues. my payment method stills says it is inactive.

[ArjayM]

Hi Muse Zeleke,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you via a support ticket and assisting you further with your concern. You may access your ticket and coordinate with the team on this page.

[khanmriaz]

Hi Andrea,

I have added payment method on 16th May 2023 and today is 19th May 2023, it's still showing me as inactive.

yesterday it was showing me to wait for 3 days.

Note: I have added correct tax information (W-8BEN) form.

Thanks.

[PradeepH]

Hi Khan M Riaz,

Thank you for your message. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[63700e9b]

Hi Pardeep,

I have added payment method 8 days ago and it's still showing me as inactive.

Note: I have added the correct tax information (W-8BEN) form and that is complete.
Can u please look into the matter.

Thanks.

[LuiggiR]

Hi Muhammad,

I'm sorry for the delayed response regarding the issue you're experiencing. I've notified the team working on your ticket, and they've just recently followed up with you with more information.

[bbffdf67]

I am having a similar issue, its been over 3 days since I completed my tax information and banking info but it still shows inactive so I can't get paid.

[759e32fa]

Hi Quinton,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[khalidkopra]

Hello, my payment is still inactive even though I submitted the details over 5 days ago and have completed all the necessary tax documents. Please help!

[PradeepH]

Hi Khalid,

I am sorry to hear about your payment method. I can see that one of our team members is already assisting you regarding the same concern via a support ticket. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[khalidkopra]

I have been waiting for 7 days till now nothing happend, also i am trying to follow up with the twam on the same support but I did not get any answer, could you please hrlp me to accelerate the withdraw methods activation process. 

[ArjayM]

Hi Khalid,

We understand how you want this issue with your financial account resolved immediately, and we sincerely apologize for the delay. Since your case has been escalated to the appropriate team, we highly suggest you continue coordinating with them through your ticket here or in your email. They will surely assist you accordingly and more efficiently.

[428598c5]

---

Andrea G wrote:

Hi Zaki,

If your payment method is inactive, it can be because of one or both of the following reasons:

It was added in the last three days: For security reasons, any new payment method will become active in three days. 

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

---

Please what if I don't pay tax on my country what do I do in filling the tax form 

[charleston-david]

Hi upwork community, I have been having alot of issues with adding a wire transfer method as it says inactive even though 3 days have passed. 
I have tried reaching out to upwork support but my ticket has been open for 21 days and they won't allow me open a new one.
Every time i reach out to chat support i get told that I will recieve an update within 48 hours but not a singe email or update has been sent.
If anyone has any experience with this issue or a way to get the support team to actually reach out with an update please let me know. 
I am in Egypt and trying to get a wire transfer to QNB bank if that makes any difference. 

[NikolaS]

Hi Ahmed,

Thank you for reaching out to us. I checked and it looks like you already communicated with our team via a support ticket. Could you please clarify if you need further assistance? 

[nawaraj_karki]

Hi

I have filled the Form W-8BEN but still, the Withdrawal method is inactive.

And I didn't add the withdrawal method in the last 3 days but more like in the last 3 weeks.

[c0d1bb82]

I am faceing same issue, I completed all tax info too but my payment methode is still inactive. why ?

[LuiggiR]

Hi Muhammad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[leprimo]

Is it possible to reduce the period to three days in any possible way?

[ArjayM]

Hi Khaled,

Once verified, it's a standard three security days for your payment method's activation. I looked closely at your account and you can expect your new payment method to be active and ready for use in three days.

[6fe5524e]

Hi, My request is 8 days old. I had an intial response on feb the 8th saying that a support ticket is raised regarding my ticket and an answer will be communicate to me in 24-48 hours but i didn't recieve anything. 

Please let me know when the issue can be resolved.

Thanks

Kind Regards

[73038e81]

Hello My name is Bilal Ali, and i am facing a problem with my up work account, my payment method hasn't been verfied in more than a week. All my documents including my w-9 form has been updated but still the payment method won't verify, could you please help me and further assist me.  Thank You.

[ArjayM]

Hi Bilal,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist you further with your payment method concerns.

[imenf90]

Hello , 

I am not US person and they are keep asking for TAx information, also I added withdraw method to local bank account and still not active( account name and Bank account name are the same) .

Best Regards,

Imen 

[tande-tawanda]

Hey guys Need a little help here How do I resolve paypal being disabled everytime I try to withdraw money?