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Zaki's avatar
Zaki M Community Member

Payment Method Inactive !

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi Zaki,

 

If your payment method is inactive, it can be because of one or both of the following reasons:

 

 

It was added in the last three days: For security reasons, any new payment method will become active in three days. 

 

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If youโ€™re not a U.S.taxpayer youโ€™ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm youโ€™re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

 

Update:

 

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

 

~Andrea

View solution in original post

861 REPLIES 861
รngel's avatar
รngel P Community Member

Hi Arjay,

I submitted my tax information and W-8BEN form almost a week ago, and my billing method four days ago. However, my billing method is inactive.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi รngel,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
John Jefferson's avatar
John Jefferson D Community Member

Hi Annie Jane,

 

I have the same issue, I placed my bank as my payment method but it is still inactive, I already followed the solution for filling out the tax information but it is still inactive. can you please assist me with this?

 

Thank you in advance and have an awesome day ahead

Joanne's avatar
Joanne P Moderator

Hi John,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork
Mst. Jannatun Naha's avatar
Mst. Jannatun Naha J Community Member

I am a student. So, I don't pay any tax to the government. Now what should I do?? Please help me 

Haitham's avatar
Haitham S Community Member

Hello Andria, Can I ask a question?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Haitham,

 

Thank you for reaching out. What can we help you with?


~ AJ
Upwork
Manon's avatar
Manon H Community Member

Hello, it's been more than 3 days for my payment methods, I have filled the forms but they're still inactives. Could you please help me? 

kind regards

Avery's avatar
Avery O Community Manager

Hi Manon, 


Could you please double-check if you filled up your Tax Information page correctly? If you're confused about whether you need to fill up Form W-8BEN or W-9, you may want to get in touch with a local tax advisor.

 

As noted in the article I linked in this reply, all non-U.S. individual taxpayers who receive payments on Upwork must complete the W-8BEN form to verify that they are not a U.S. Person and are performing services outside of the United States. You may refer to this article from the IRS website on the classification of taxpayers. 


~ Avery
Carissa's avatar
Carissa I Community Member

Hi Andrea could you please help me regarding my pending payment?

Carissa's avatar
Carissa I Community Member

Hi I received a $72 bonus from the client. The client sent it last January 11 it was almost 5 days but it still pending and not showing on my balance. Please help Can someone help me please? ;(

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Carissa,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Shannon's avatar
Shannon O Community Member

Hello,

 

My payment methods have been attached to my account for a very long time, but became inactive since I hadn't done a W-9.

 

They are US bank accounts, but my location is Japan as I permanently reside here. Is that the issue?

 

Can you check to see why they're inactive? 

 

Arjay's avatar
Arjay M Retired Team Member

Hi Shannon,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

~ Arjay
Upwork
Shannon's avatar
Shannon O Community Member

Thanks for the reply, but they marked my ticket as "Solved" without any
other comments / replies...

Id#39145478
Arjay's avatar
Arjay M Retired Team Member

Hi Shannon,

 

I can see that your case has been forwarded to the appropriate team for further review and your payment method is currently under a verification process. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork
Charles's avatar
Charles P Community Member

Hey, I'm having a similar issue...

Pradeep's avatar
Pradeep H Moderator

Hi Charles,

 

Thank you for your message. I checked your account and I see that you are referring to the payment method added to your agency account. I see that you have completed W-8BEN form on the agency account. Since you have a U.S. address listed on your Upwork account, you will also need to complete a W-9 form to activate your payment method. 

 

Thank you,

Pradeep

Ahmed Imran's avatar
Ahmed Imran S Community Member

Hi! 
I'm also facing this issue, even though I have filed the non U.S tax payer form.

Arjay's avatar
Arjay M Retired Team Member

Hi Ahmed,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you and assisting you further. You may access your ticket and can also coordinate with the team on this page.

 

~ Arjay
Upwork
Muse Zeleke's avatar
Muse Zeleke R Community Member

Hello andrea, i'm having the same issues. my payment method stills says it is inactive.

Arjay's avatar
Arjay M Retired Team Member

Hi Muse Zeleke,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you via a support ticket and assisting you further with your concern. You may access your ticket and coordinate with the team on this page.

 

~ Arjay
Upwork
Khan M Riaz's avatar
Khan M Riaz B Community Member

Hi Andrea,

I have added payment method on 16th May 2023 and today is 19th May 2023, it's still showing me as inactive.

yesterday it was showing me to wait for 3 days.

Note: I have added correct tax information (W-8BEN) form.

Thanks.

Pradeep's avatar
Pradeep H Moderator

Hi Khan M Riaz,

 

Thank you for your message. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Muhammad's avatar
Muhammad U Community Member

Hi Pardeep,

I have added payment method 8 days ago and it's still showing me as inactive.

Note: I have added the correct tax information (W-8BEN) form and that is complete.
Can u please look into the matter.

Thanks.

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