May 3, 2021 03:42:15 PM Edited May 3, 2021 03:43:07 PM by Zaki M
Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?
Solved! Go to Solution.
Sep 28, 2021 08:01:07 PM Edited Jul 12, 2024 10:16:40 AM by Luiggi R
Hi Zaki,
If your payment method is inactive, it can be because of one or both of the following reasons:
It was added in the last three days: For security reasons, any new payment method will become active in three days.
You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.
If youโre not a U.S.taxpayer youโll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm youโre not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Jan 13, 2024 02:16:53 PM by รngel P
Hi Arjay,
I submitted my tax information and W-8BEN form almost a week ago, and my billing method four days ago. However, my billing method is inactive.
Jan 13, 2024 10:35:11 PM by Annie Jane B
Hi รngel,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Apr 24, 2024 02:17:37 AM by John Jefferson D
Hi Annie Jane,
I have the same issue, I placed my bank as my payment method but it is still inactive, I already followed the solution for filling out the tax information but it is still inactive. can you please assist me with this?
Thank you in advance and have an awesome day ahead
Apr 24, 2024 05:52:12 AM by Joanne P
Hi John,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Sep 2, 2023 07:27:12 PM by Mst. Jannatun Naha J
I am a student. So, I don't pay any tax to the government. Now what should I do?? Please help me
Nov 30, 2022 11:39:13 AM by Annie Jane B
Hi Haitham,
Thank you for reaching out. What can we help you with?
Dec 26, 2022 03:42:08 PM by Manon H
Hello, it's been more than 3 days for my payment methods, I have filled the forms but they're still inactives. Could you please help me?
kind regards
Dec 27, 2022 02:09:28 AM Edited Jan 4, 2023 12:25:07 AM by Avery O
Hi Manon,
Could you please double-check if you filled up your Tax Information page correctly? If you're confused about whether you need to fill up Form W-8BEN or W-9, you may want to get in touch with a local tax advisor.
As noted in the article I linked in this reply, all non-U.S. individual taxpayers who receive payments on Upwork must complete the W-8BEN form to verify that they are not a U.S. Person and are performing services outside of the United States. You may refer to this article from the IRS website on the classification of taxpayers.
Jan 17, 2023 04:50:39 AM by Carissa I
Hi Andrea could you please help me regarding my pending payment?
Jan 17, 2023 04:25:21 AM Edited Jan 17, 2023 04:37:09 AM by Carissa I
Hi I received a $72 bonus from the client. The client sent it last January 11 it was almost 5 days but it still pending and not showing on my balance. Please help Can someone help me please? ;(
Jan 17, 2023 08:03:31 AM by Annie Jane B
Hi Carissa,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Feb 20, 2023 10:00:11 PM by Shannon O
Hello,
My payment methods have been attached to my account for a very long time, but became inactive since I hadn't done a W-9.
They are US bank accounts, but my location is Japan as I permanently reside here. Is that the issue?
Can you check to see why they're inactive?
Feb 20, 2023 11:31:13 PM by Arjay M
Hi Shannon,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Feb 21, 2023 07:31:11 PM by Shannon O
Feb 21, 2023 09:34:34 PM by Arjay M
Hi Shannon,
I can see that your case has been forwarded to the appropriate team for further review and your payment method is currently under a verification process. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Apr 14, 2023 04:49:54 AM Edited Apr 15, 2023 05:47:56 AM by Charles P
Hey, I'm having a similar issue...
Apr 14, 2023 09:28:35 AM by Pradeep H
Hi Charles,
Thank you for your message. I checked your account and I see that you are referring to the payment method added to your agency account. I see that you have completed W-8BEN form on the agency account. Since you have a U.S. address listed on your Upwork account, you will also need to complete a W-9 form to activate your payment method.
Thank you,
Pradeep
Apr 18, 2023 10:29:04 PM by Ahmed Imran S
Hi!
I'm also facing this issue, even though I have filed the non U.S tax payer form.
Apr 19, 2023 12:21:15 AM by Arjay M
Hi Ahmed,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you and assisting you further. You may access your ticket and can also coordinate with the team on this page.
Apr 20, 2023 12:47:26 AM by Muse Zeleke R
Hello andrea, i'm having the same issues. my payment method stills says it is inactive.
Apr 20, 2023 02:55:13 AM by Arjay M
Hi Muse Zeleke,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you via a support ticket and assisting you further with your concern. You may access your ticket and coordinate with the team on this page.
May 19, 2023 08:11:44 AM by Khan M Riaz B
Hi Andrea,
I have added payment method on 16th May 2023 and today is 19th May 2023, it's still showing me as inactive.
yesterday it was showing me to wait for 3 days.
Note: I have added correct tax information (W-8BEN) form.
Thanks.
Oct 15, 2023 03:26:21 PM by Muhammad U
Hi Pardeep,
I have added payment method 8 days ago and it's still showing me as inactive.
Note: I have added the correct tax information (W-8BEN) form and that is complete.
Can u please look into the matter.
Thanks.