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2e750978
Community Member

Payment Method Inactive !

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi Zaki,

 

If your payment method is inactive, it can be because of one or both of the following reasons:

 

 

It was added in the last three days: For security reasons, any new payment method will become active in three days. 

 

You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.

If youโ€™re not a U.S.taxpayer youโ€™ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm youโ€™re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.

 

~Andrea
Upwork

View solution in original post

676 REPLIES 676

Hi Sebastian,

 

I'll have one of our team members reach out to you directly via a support ticket with further assistance. Please allow our team time to review your account and you should be getting an update here or in your email. Thank you for your patience and understanding.

 

~ Arjay
Upwork
b69e13fb
Community Member

Hey, 
So i added my wise account in upwork and then upwork sent two small amounts in my account to verify. 
I completed the verification process and it said It will take 3 days to become active and now when I checked after 3 days its saying payment method inactive.

Kindly Help me resolve this issue. I really need the funds to pay my college fee.

b69e13fb_0-1655641112045.png

 

khatib_mary
Community Member

Hello 
I want to verify my bank account and its been about a month and its until now inactive , can you tell whats the problem ?

Hi Mariam,

 

For record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. Once you file your Form W-8BEN, the system will activate your eligibility to access funds immediately.

 

~Andrea
Upwork

ok thanks alot for your respond ! but its been two weeks and more how many days do you want to activate my account ?

Mariam, you'll need to fill out the Form W-8BEN in Settings > Tax Information in order for your payment method to become active. It will become active immediately after you do this, no need to wait any days.

 

~Andrea
Upwork
0b421edc
Community Member

Hi

I have set up my local bank account long time ago but it has not been activated till now. I have added W8ben form and tax info as well and all bank details were right ......What is the issue please help? Under Local bank account nothing is displayed like active or inactive....I attached SS.Thaks.

 

**Edited for Community Guidelines**

Hi Muhammad,

 

I checked this for you and found that this account is already active. You can withdraw funds to that account moving forward.


~ AJ
Upwork
c3ff1084
Community Member

Hi,

 

I added my bank account details to preferred Payment Method (Direct to Local Bank) quite a time ago. Per Upwork policy, it should've activated after three days of submission but still it shows as inactive (screenshot attached). I double-checked all the details again and submitted, still it is showing as Inactive.

I've also completed the W-8BEN form.

Please help me activate my payment method.

 

Regards

Dr F Khan

 

Hi F K,

 

I'll have one of our team members reach out to you directly via a support ticket to assist with your payment method. You can check here or your email for updates and further assistance.

 

 

~ Arjay
Upwork

Hi.

My payment method is still intactive and my issue is not resolved yet.

egaruth
Community Manager
Community Manager

Hi F K,
 
Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions via the ticket as soon as possible.
 
~ Nikola
Upwork
5b5e5fdc
Community Member

I have added my payment method 3 days back and it got approved now but it's still inactive I have already filled the w8BEN form and it's still inactive any way to activate it ASAP 

Hi Muhammad,

 

Thank you for your message. I am sorry to hear about the inactive payment method. I see that you have already initiated a support ticket for the same inquiry. One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you,

Pradeep

Upwork

Hi there 

I had attached my local bank account to withdraw my income but it's status is inactive I had raised support ticket but never had any reply.

I had already filled w-8 form but it's still inactive it's been headache for me and now it's been a week please assist 

 

 

 

Hi Muhammad,

 

I've followed up with the team handling your support ticket, you should receive a reply soon.

 

~Andrea
Upwork

Hey Andrea

 i am still waiting and my bank account is still inactive and the person I received reply from said he is going to transfer my case to appropriate person that I think he never found any.

So now you please be a kind person and help me out.

Hi Muhammad, 

 

Rest assured that the team is working on your ticket. Please understand that we cannot discuss any account-specific information in the Community so it is best to follow up on the open ticket on your account.


~ AJ
Upwork
e659a26e
Community Member

I added the local bank payment method and it's still not active yet after passing more than 3 days.

Thanks,

Hi Shihab,

I can see you were able to update your support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Upwork

Thanks :))

6dbe3e62
Community Member

I have added my payoneer account and also set up my local bank. But both the method are inactive. Kindly look into this matter. Thanks!!!

Hi Syed,

 

Thank you for reaching out to us. It looks like you need to complete the W-8BEN Form first. The Form W-8BEN is a form used to confirm youโ€™re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. For record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. Once you file your Form W-8BEN, the system will activate your eligibility to access funds immediately.

 

Please log in to your Upwork account > go to your agency profile > Settings > Tax Information > Fill out the form.

 

Please let us know if you need further assistance.


~ AJ
Upwork
farhanzahid670
Community Member

Spoiler
Hello, I just received my first order after 90 proposals. It took me a year to receive my first order. Even though my client was pleased with my work, I am unable to obtain another order after that. My first project was for $20, but according to the available options, you can only withdraw money if it is at least $100. But I am not receiving any other orders; is there another way for me to withdraw this money?

 

Hi Farhan,

 

I've pulled a few resources that may be helpful to you. Check out these articles to help you create a profile that stands out and improve your profile title and overview. For some great tips on writing proposals that win jobs, check out this article.

 

I can also see that you've been communicating with our team through a support ticket about your withdrawal concern. I highly suggest you continue communicating with our team through that ticket so that they can assist you more efficiently.

 

~ Arjay
Upwork
55161213
Community Member

I recently added my bank account info to my account (1 or 2 weeks ago; definitely more than 3 days ago). Now that I'm trying to withdraw my money, it's not letting me. It seems like my payment method is Inactive.

 

I have checked other threads but to no avail.  I've filled out my tax info, and my name is the same as it is in my ID. I see no error or explanation, but only that the method is "inactive". 

 

Swift help is appreciated. 

 

Regards,
Mason

Hi Mason,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Upwork

Okay, Andrea. I was just not sure that my support ticket came through, since I couldn't submit one directly and had to rely on the chat bot.

Many thanks & awaiting their response. 

2b9f5015
Community Member

I completed the tax file data and linked my PayPal account to the site and waited seven days and my payment method is still not activated. I have another question, does my name on the site have to be the same name on the email with which I was registered?

egaruth
Community Manager
Community Manager

Hi mohamad,

 

Thank you for reaching out to us. I shared your concern with the team and your payment method should be active now. Please let us know if you need further assistance. 

 

~ Nikola
Upwork
2b9f5015
Community Member

it's activated now, thanks

cypruspro
Community Member

Had a note that my account was paused from withdrawing as a client was deemed suspicious. upwork have resolved the issue, the tickets closed and my account seems to be in good standing and no affected. 
Unfortunately I try to withdraw and it says contact support. A kind support to check the account and reinstate my withdrawal please. 

If the client and/or the contract was removed by Upwork, you will not get any money unless you used the time tracker.

Hi George,

 

I'll have one of our team members reach out to you directly via a support ticket. You can check here or your email for updates and you can definitely communicate if you need further assistance. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork
cypruspro
Community Member

Its funny how Upwork states that: Upon checking, payments made to your account has been reversed by your client's bank. When this happens, your payments are restricted until the full chargeback amount is returned to us. 

The client has paid for completed job and has placed positive feedback stating that the job was awesome and that he was excited with the outcome received:

Upwork also states the following: 2. We review the clientโ€™s Upwork account because reversing a payment, in most cases, is against our TOS and can result in us permanently suspending their Upwork account.

Therefore this is against their terms or policies.

From what i know: 1) There is no chargeback or the issue was solved after the client was suspended and Upwork wants to cash in,

I would like proof that the client's bank or the client requested a chargeback. Suspending my account from withdrawing and demanding a pay is illegal if no official proof of what Upwork states is showed, which i will also forward to my legal team.

Upwork is the middle man here and the same way they receive their fees instantly, the same way they should accept their responsibility for not screening clients or freelancers properly and for allowing these dozens of cases everyday take place with verified payments. For me it seems that **Edited for Community Guidelines**.

Therefore i would like an official evidence that the client requested chargeback. If they will provide such evidence, I will happily pay the amount. If not, then Upwork says that I owe them money, and I say that i am the King of Wales

Hi George,

 

I certainly understand why you're upset about the reversal issue on your account. While we won't be able to share details about a specific case in the public community. Please don't hesitate to communicate with the team handling your case through this support ticket if you have questions or are in need of further assistance.

 

~ Arjay
Upwork
engr-mansoor
Community Member

Hi Everyone,

When I try to withdraw payment to my bank account, a message pop-up showing that Withdrawal is currently restricted on my account. Please contact Upwork Support.

can anyone explain the possible reason for this as I have done nothing wrong?

Hi Mansoor,

 

I have checked your account and I can't seem to replicate the issue. Can you please try clearing your cache and cookies or use a different browser? Let me know if the issue persists with a screenshot of the error and I'll look further into that for you. 

 

~ Arjay
Upwork
be8eb772
Community Member

Hello Upwork - Can you please have someone reach out to me. 

 

Like many others here our accountants are asking for a W9 form before we can hire anyone.  Your Tax information page does not mention anything about issuing W9's to clients, and it looks like the only way to request one is via the community "Ask a question" tool.

 

Thank you for your assistance.

 

Hi Jason,

 

I'll have one of our team members reach out to you with assistance on your request. You can check this page or your email for updates.

 

~ Arjay
Upwork
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