Hi Zaki,
If your payment method is inactive, it can be because of one or both of the following reasons:
It was added in the last three days: For security reasons, any new payment method will become active in three days.
You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.
If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.
Hi Muhammad,
We apologize for the inconvenience the status of your financial account may have caused you. I'll have one of our team members reach out to you with assistance via a support ticket. You can access the ticket and communicate with the team on this page.
Hi Tahreem,
The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. For record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. Once you file your Form W-8BEN, the system will activate your eligibility to access funds immediately.
If you have questions about reporting your Upwork income to your country's tax authorities please consult a local legal advisor. You may also want to check this help article for more details.
Hi Camara,
I can see that a couple of support tickets have been created for your concern. Please allow our team time to review your case and you should be getting an update here once done. A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Hi Vishruth,
I can confirm that your concern has been forwarded to the relevant team for further view and a support ticket has been set up as well. Please allow our team time to review your case and you should be getting an update here once done. Don't hesitate to coordinate with the team if you need further assistance.
Hi Vishruth,
Thank you for your message. I have followed up with the relevant team to expedite a response to your support ticket. One of our team members will reach out to you via ticket as soon as possible to assist you further.
Thank you,
Pradeep
Hi Yves,
I checked and it doesn't look like there is a name mismatch currently on your payment method. Please keep in mind that all payment methods take 3 days to become active, for security reasons.
Hi Olaniyi,
Please know that all payment methods become available after 3 days for security reasons. You'll be able to withdraw your funds after those 3 days have passed.
try to chat with the upwork support here https://support.upwork.com/hc/en-us
You will see "Get Support" on the bottom of the page. hope this help.
Hi Krista,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Hi Ali,
I'm sorry to hear that you're having difficulties withdrawing funds to your account. I can see that you've submitted a follow-up to the team handling your case. We highly suggest you coordinate with the same team through the same ticket or the email notification that's been sent to you about the issue. The team will surely review and assist you accordingly and more efficiently. Thank you!
