May 3, 2021 08:42:15 AM Edited May 3, 2021 08:43:07 AM by Zaki M
Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?
Solved! Go to Solution.
Sep 28, 2021 01:01:07 PM Edited Sep 28, 2021 01:05:58 PM by Andrea G
If your payment method is inactive, it can be because of one or both of the following reasons:
It was added in the last three days: For security reasons, any new payment method will become active in three days.
You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.
If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.
Feb 20, 2023 03:31:13 PM by Arjay M
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Feb 21, 2023 11:31:11 AM by Shannon O
Feb 21, 2023 01:34:34 PM by Arjay M
I can see that your case has been forwarded to the appropriate team for further review and your payment method is currently under a verification process. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Nov 22, 2021 09:10:50 AM by Tawanda T
Nov 22, 2021 10:08:26 AM by Andrea G
I checked and it looks like your PayPal payment method is active. If you still need any help please let us know.
Nov 22, 2021 01:03:56 PM by Tawanda T
Nov 22, 2021 03:09:11 PM by Valeria K
We checked with our payment team and it appears your PayPal account is being rejected. Please, contact PayPal customer support for assistance and more information about being able to use your account to receive payments.
Jan 29, 2022 11:12:20 AM Edited Jan 29, 2022 01:00:18 PM by Luiggi R
After trying hard for a while, got my first job and sucessfully completed. Now as I want to be get paid my account shows Inactive!
I have added my account details on JAN-23 but yet inactive.
**Edited for Community Guidelines**
Jan 29, 2022 12:59:46 PM by Luiggi R
It looks like you still have not filled out the required Form W-8BEN, which is used to confirm that you're not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. You can do this by going to Settings > Tax Information.
Feb 28, 2022 06:16:19 AM Edited Feb 28, 2022 06:20:00 AM by Ahmed S
My PayPal Method is Inactive
I finished W-8BEN and still inactive
what should activate it?
Feb 28, 2022 07:24:00 AM by Andrea G
It looks like you added your PayPal payment method today. Please know, all payment methods become active after a three day security period.
Mar 19, 2022 02:24:13 AM by Valeriy P
Hello. How can I solve the problem with a name mismatch when adding a paypal payment method. The fact is that in your system I cannot specify the name in Cyrillic, and in the Paypal system, according to the documents, the name and surname are written in Cyrillic in Ukrainian.
For example: Valeriy Pyanov is indicated on upwork, Валерій П'янов is indicated on paypal
How can I solve this problem?
Mar 19, 2022 03:56:58 AM by Nikola S
Thank you for reaching out to us. I checked but I could not see a name mismatch notification on your profile.
It looks like you need to add tax information first. In order to withdraw earnings, please complete a W8BEN Foreign Status Certification. If you are a U.S. taxpayer living outside of the United States, please complete a W9 Form. You can find more information here.
Let us know if you need further assistance.
Apr 18, 2022 04:26:26 AM by Saif N
My payment method (Direct to local bank) is still inactive. It's been more than 3 working days and I have also completed the tax form as well. Can someone please check and solve the issue
Apr 18, 2022 05:52:58 AM by Andrea G
Someone from our team will reach out to you via support ticket in order to assist you with this.
Apr 18, 2022 06:23:12 AM by Muhammad B
I have linked my Payoneer Account to my Upwork account.
It's been more than 2 weeks and it still says inactive. What does that mean?
When it will be active? and When can I transfer the money to my Payoneer Account?
Apr 18, 2022 07:27:01 AM by Andrea G
It looks like you still need to provide your information in Settings > Tax Information in order to activate your payment method. You can learn more about this here.
Apr 18, 2022 09:20:38 AM by Muhammad B
Apr 18, 2022 10:34:30 AM by Nikola S
Thank you for following up. I would like to clarify that if you are not a U.S. taxpayer you can fill out the W-8BEN form. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings.
For record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. Once you file your Form W-8BEN, the system will activate your eligibility to access funds immediately.
To provide Upwork with your Form W-8BEN information
You can find more information in this help article.
Apr 24, 2022 05:06:40 AM by Bilal I
Hi Upwork Team,
Need a help it is my first project that i have completed on the upwork. I have added my Payment method my own bank acocunt and also completed the W-8BEN form however, i am still showing my payment method is inactive.
The payment metho was added like 4 days ago. I have checked all the solutions but still it canno help in my case. Could you please help me in this. Thank you.
Apr 24, 2022 06:04:48 AM by Nikola S
I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
May 5, 2022 01:29:01 AM Edited May 5, 2022 01:30:14 AM by Mohammad Rakibul H
Dear Sir, I'm new on Upwork. Recently I've added my local bank account on Upwork. When I was add it it's shows ok. But now it's showing account inactive. One thing my NID and My passport name is MD RAKIBUL HASAN and Mohammed Rakibul Hasan accordingly.
The problem was raised after adding my passport for verification. Previously I verified my account by using my NID.
Now , every time I want to add my wise account it's showing my beneficiary name not matched. But my wise account name and my Upwork profile name is same.
Please help me , how can I fix this.
May 5, 2022 09:56:58 AM by Andrea G
It looks like you've already added your payment method and need to fill out the W8-BEN form in order to activate it. To provide Upwork with your Form W-8BEN information you can go to Settings > Tax Information.
May 9, 2022 05:53:21 AM by JORGE H
three days ago i setup my payment method to bank account, already setup tax information, today my payment method stills inactive. what can be happening?
May 13, 2022 01:19:27 PM Edited May 13, 2022 01:24:40 PM by iBaad K
My payment method is not activated
Hello, I added my payment method 3 days ago (11 May). I think it's been 3 days today (14 May). Now how can I know whether my payment method is activated or not? and when I can withdraw my available balance?
May 13, 2022 03:05:38 PM by Arjay M
Thank you for your message. For security reasons, after you add a new payment method, you must wait 3 days to use it. Please extend your patience for the next 24 hours for your payment method to be active then you can withdraw your funds. Thank you!
May 16, 2022 01:47:15 PM by Mahvash J
I have added my local bank account details a week ago, but it's still inactive, My bank account and Upwork profile title are same, but still, it's not been activated yet, I would really appreciate it if you can help me verify (activate) my payment method for receiving payments to my local bank account.
May 16, 2022 04:29:14 PM by Arjay M
Thank you for reaching out to us. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. For record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. Once you file your Form W-8BEN, the system will activate your eligibility to access funds immediately.
To provide Upwork with your Form W-8BEN information
Go Settings › Tax Information
Provide us with your legal name.
Let me know if you need further assistance. Thank you.
May 17, 2022 01:37:22 PM Edited May 17, 2022 01:38:17 PM by Mahvash J
Thank you for the information, I live in the UK (United Kingdom) and the UK government does not issue W-8BEN and we don't have any W9 form issued to locals. I need further assistance to resolve the payment issues.
May 17, 2022 06:23:15 PM by Arjay M
Thank you for your response and I'm sorry for not being able to get back to you sooner. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
May 17, 2022 03:26:54 PM by Muhammad A
Hello everyone, I tried to withdraw money from the account. But when I click get paid and choose a payment method. I have received an error message in the BIG RED frame. That " Withdrawal is currently restricted on your account. Please contact customer support
I tried to contact customer support but only Read articles.
May 17, 2022 06:52:14 PM by Arjay M
I'm sorry to hear that you're having difficulties with your payment method. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
May 18, 2022 01:48:15 PM by Andrew S
My organization requires a W-9 from Upwork to use for tax purposes. Does anybody know how I can get a hold of this document?
May 18, 2022 07:33:25 PM by Arjay M
Thank you for reaching out to us. I'll have one of our team members will reach out to you with the W-9 form and assist you if you have concerns. You can access your tickets on this page.
May 18, 2022 05:38:52 PM by Awoyefa D
Hello please . I am unable to withdraw earnings .. when I try to click on get paid .. it shows a grey button but nothing happens it's Unclickable .. please any help ?
May 18, 2022 06:58:37 PM by Awoyefa D
Hello please .. the get paid now button won't click.. it's showing gray color
May 18, 2022 07:05:22 PM by Awoyefa D
Hello please .. the get paid now button won't click .. it's not clickable only a Grey color on it .. please what's wrong ?
May 18, 2022 09:06:41 PM by Arjay M
Thank you for reaching out. I can see that you just added a new payment method to your account. For security reasons, your new payment method will become active in three days. Remember that the name on your Payoneer account must match your verified name on Upwork. Please check out this helpful article for more information.