Hi Zaki,
If your payment method is inactive, it can be because of one or both of the following reasons:
It was added in the last three days: For security reasons, any new payment method will become active in three days.
You need to provide your tax information: In order to access their funds, all freelancers who are U.S persons should file a Form W-9 with Upwork. You sign electronically by submitting the form.
If you’re not a U.S.taxpayer you’ll need to file a Form W-8BEN instead. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your own legal name as it appears in your passport or other official documents.
Hi Muhammad,
Thank you for following up. I would like to clarify that if you are not a U.S. taxpayer you can fill out the W-8BEN form. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings.
For record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. Once you file your Form W-8BEN, the system will activate your eligibility to access funds immediately.
To provide Upwork with your Form W-8BEN information
- Go Settings › Tax Information
- Provide us with your legal name and address
You can find more information in this help article.
Hi Bilal,
I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Hi Mohammad,
It looks like you've already added your payment method and need to fill out the W8-BEN form in order to activate it. To provide Upwork with your Form W-8BEN information you can go to Settings > Tax Information.
Hi Ibaad,
Thank you for your message. For security reasons, after you add a new payment method, you must wait 3 days to use it. Please extend your patience for the next 24 hours for your payment method to be active then you can withdraw your funds. Thank you!
Hi Mahvash,
Thank you for reaching out to us. The Form W-8BEN is a form used to confirm you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. For record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. Once you file your Form W-8BEN, the system will activate your eligibility to access funds immediately.
To provide Upwork with your Form W-8BEN information
-
Go Settings › Tax Information
-
Provide us with your legal name.
Let me know if you need further assistance. Thank you.
Hi Mahvash,
Thank you for your response and I'm sorry for not being able to get back to you sooner. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
Hi Mohammad,
I'm sorry to hear that you're having difficulties with your payment method. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.
Hi Andrew,
Thank you for reaching out to us. I'll have one of our team members will reach out to you with the W-9 form and assist you if you have concerns. You can access your tickets on this page.
Hi Amoyefa,
Thank you for reaching out. I can see that you just added a new payment method to your account. For security reasons, your new payment method will become active in three days. Remember that the name on your Payoneer account must match your verified name on Upwork. Please check out this helpful article for more information.
Hi Awoyefa,
In name mismatch cases, the team reviews the payment method in 48 hours and either approves or asks the user directly for more information.
Hi Jedida,
We appreciate you reaching out to us. I am pleased to inform you that your payment method is accepted and will be active in 3 days. Let me know if you need further assistance.
Hi Shaikh,
Thank you for reaching out to us. I have checked your account and it looks like the ID you've submitted has been reviewed and approved. However, for record-keeping purposes, Upwork requires a Form W-8BEN for all non-U.S. taxpayers paid on Upwork. You will only need to provide your legal name and address on the W-8BEN form, and once you have filed it, the system will activate your eligibility to access funds immediately.
You can submit your Form W-8BEN by going to Settings > Tax Information. Click the pencil icon next to W-8BEN, fill in your information and Save, that's it! I hope this clarifies.
Hi Ali,
I can see that you've reached out to the team handling your concern. A support ticket has been created and I suggest you continue communicating with the team through that ticket so that they can assist you more efficiently. We seek your patience and understanding while we address your concern. Thank you!
Hi Muhammad,
I can see that you've reached out to our team with the same concern. A support ticket has been created and I highly suggest you communicate with our team through that ticket for updates and further assistance.
Hi Muhammad,
Apologies for the delay. I've followed up with the team handling your support ticket and you should expect a reply soon.
Hi Harold,
I can see that you've reached out to the team handling your case and support tickets have been created with your concern. Please continue communicating with our team through those tickets for updates and further assistance.
Hi Harold,
Please allow our team some time to get to your ticket as they are responding to the tickets in the order that they were received. Thank you for your continued patience.
~ AJ
