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oliver-mcstill
Community Member

Payment Method NOT Verified

Hello UpWork,

 

I have returned to UpWork as Client after a number of years away. I have updated my payment method, 2 actually, and received notification that these have been added to my account however, I can see on my job post that my payment method in still down as UNVERIFIED and I have had a freelancer I am interviewing confirm they cannot see my payment method as verified. Given the chat option is no longer available where do I go to have this resolved pronto as I am not making my progress without this.

1 REPLY 1
ArjayM
Moderator
Moderator

Hi Oliver,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with more information and further assistance on your billing method verification.

 

~ Arjay
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