Payment Veification delay ?

[#1]

Hello , Upworteam, Still Over one week has passed but my Upwork payment  verification still pending 
Please support us regarding this matter .
Thank you !

[#2]

Hi Maryam, 

I can confirm that your ID has been verified. As mentioned by one of our support team members on your ticket, the ID verified badge is now showing on your profile. You may access your ticket on this page and email for more information.