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33d01a7c
Community Member

Payment failed for both credit card and paypal

Hi team,

I have been following up with support team since last 15days but no solution has been provided till now.

I have tried all the possible ways to add and pay payment to freelancer but i am getting the same error which is not specific please help and sugegst the quick possible solution.

Error:
Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.

Please tell me what is the issue.

 credit card has enabled the international transaction, no issue from bank end as money gets deducted and reversed with a few seconds.

paypal account is also verified and there is no issue from that end as well.

 

 

1 REPLY 1
NikolaS
Moderator
Moderator

Hi Pankaj,

 

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
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