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Toqa's avatar
Toqa H Community Member

Payment not received to my PayPal

my transfer was denied because the option receive/withdraw funds was not activated on my account. my balance was 106.90$ but not it is 0$. how can I solve this problem, can you respond ASAP, please?

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Moderator

Hello Amina,

 

I am sorry to hear that you have not received your funds. I checked and it seems the transaction is currently in process. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance. 

 

Thank you.

Pradeep.

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660 REPLIES 660
Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Harish,

 

Thank you for reaching out to us. Could you please contact Paypal support to check your account status and try again after the issue with your Paypal account has been resolved?


~ AJ
Upwork
Noreen's avatar
Noreen D Community Member

I am having the same problem. I want to "Get paid" my funds to my Paypal account and I am getting the response "unable to apply funds".
Please assist.

Andrea's avatar
Andrea G Community Manager

Hi Noreen,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Dmitriy's avatar
Dmitriy I Community Member

The same issue. Upwork name and paypal name is the same.
Also verified identity on upwork..
Help me please.
Thnaks in advance.

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Dmitriy,

 

Thank you for reaching out to us. Could you please contact Paypal support to check your account status and try again after the issue with your Paypal account has been resolved?


~ AJ
Upwork
Dmitriy's avatar
Dmitriy I Community Member

I found out that in my country it is not possible to receive money through paypal. just make payment. thank you for your help.

Danielle's avatar
Danielle D Community Member

Hello, I am having issues with getting paid.

 

When I tried to transfer my funds to paypal I received an email which stated the following and that amount was sent back to upwork.

 

Please Help.

 
 
 
William T's avatar
William T C Community Member

Danielle,

 

There are a few possible reasons:

 

  1. The payment request timed out before you could complete it.
  2. There may have been an issue with PayPal's system, so the funds couldn't be processed correctly.
  3. The credit card information you provided was incorrect or invalid.

 

If any of these scenarios occurred, please try again with corrected or alternative payment information or wait and retry at a later time when the issue is resolved by PayPal's system. If the problem persists, click the Get Support button on the bottom right of the screen to open a ticket. Have a great day!

Arjay's avatar
Arjay M Retired Team Member

Hi Danielle,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork
Ragini's avatar
Ragini C Community Member

I am not able to withdraw payment. I have already set up the paypal account in it. Local bank is nit able to find in it. First i get the mail of confirming the payment acceptance. but after i also receive that payment is rejected. What to do ? 

Pradeep's avatar
Pradeep H Moderator

Hi Ragini,

 

Thank you for your message. Could you please contact your Paypal support to check the status of your Paypal and try again? You can add a local bank transfer from this page.

 

Thank you,

Pradeep

Mohammed's avatar
Mohammed S Community Member

I need to get my PayPal account activated because my older account was deleted by paypal , bote that my verified name is in arabic and my PayPal name is in English but i swear it's the same name please check my ID . + i always get "unable to apply funds " whenever i try to send money to PayPal is that something related to the activation and verification of the account or something else ? 
thank you very much for your help 3>

Arjay's avatar
Arjay M Retired Team Member

Hi Muhammed,

 

I checked and can confirm that your new payment method (PayPal) is now active. I can also see that you've already submitted a follow-up to the team handling your case regarding the rejection of your withdrawal. Please allow our team time to further review your case and you should be getting an update within 24-48 hours. You can access your ticket and coordinate with the team on this page.

 

~ Arjay
Upwork
Mohammed's avatar
Mohammed S Community Member

  1. Hello arjay , please check that the verified paypal account is the one linked to my account now which is linked to **Edited for Community Guidelines** email . Thank you very much for your help 
Kyrylo's avatar
Kyrylo O Community Member

Greetings

There is a ticket: https://support.upwork.com/hc/en-us/requests/39048913
No reply for 3 days, could you please help me - something is wrong with Upwork payments.

I filled out all billing and tax forms and tried sending money to my PayPal account several times, but couldn't receive a payment.

Regards,
Kyeylo

Andrea's avatar
Andrea G Community Manager

Hi Kyrylo,

 

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~Andrea
Ahmed's avatar
Ahmed E Community Member

I am trying to get paid using Paypal on my account and it fails for no reason while my Paypal account is working fine.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ahmed,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
Guillermo Enrique's avatar
Guillermo Enrique G Community Member

I just ordered my 252 (250) dollar payment to my paypal as I have been doing for the past several weeks and I haven't received it yet? It's been 10 minutes already, it's never taken this long, it's almost always instantanous, what is going on? I'm really freaking out here with worry

Guillermo Enrique's avatar
Guillermo Enrique G Community Member

I have used Paypal as my withdrawal method for the past year or so that I have used Upwork and for the first time I haven't received the money I requested? PayPal has not even sent an email saying anything about receiving a payment, my paypal doesn't say it has retained anything, it simply shows nothing. My Upwork balance is now at 0 after requesting and I haven't received anything, it's been almost an hour when it's always been instantaneous? Please help this is extremely important,  this is the email confirming that Upwork received my withdrawal request

 

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Virginia's avatar
Virginia F Community Member

Hello! I'm having the same issue. Can you please check this out? Thank you!

Guillermo Enrique's avatar
Guillermo Enrique G Community Member

and to be clear, Upwork did not say there was any issue at all. The withdrawal went exactly as it always has and no error message or anything like that popped up. It simply went as normal and then nothing happened. I did not change my info, I didn't make any kind of changes to my profile at all - In fact I withdrew exactly a week ago and it went normally.

Virginia's avatar
Virginia F Community Member

Can someone gives us an explanation no what's going on? The whole process was normal but the money is not reflecting on my account and it's been 3 hours already. I'm desperate now!

Guillermo Enrique's avatar
Guillermo Enrique G Community Member

This is the confirmation email. THis is EXTREMELY important please, please help

 

FoSxs5wXEAIuk1ev.jpg

Nikola's avatar
Nikola S Moderator

Hi Guillermo and Virginia,

 

In most cases, payment transfers between Upwork and PayPal occur immediately. However, there are occasions when it may take up to 24 hours. If a transfer was initiated more than 24 hours ago and is still not complete, please contact PayPal.

 

~ Nikola
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