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ยป Forums ยป Support ยป Re: Payment not received to my PayPal
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e4d2bc6f
Community Member

Payment not received to my PayPal

my transfer was denied because the option receive/withdraw funds was not activated on my account. my balance was 106.90$ but not it is 0$. how can I solve this problem, can you respond ASAP, please?

ACCEPTED SOLUTION

Hello Amina,

 

I am sorry to hear that you have not received your funds. I checked and it seems the transaction is currently in process. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance. 

 

Thank you.

Pradeep.

Upwork

View solution in original post

555 REPLIES 555

Hello, My payment request from Upwork to PayPal got rejected. And I recieved this email.

 

Hi Mohamed,
We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

I don't know what is the problem, but I have added paypal to withdrawal methods and I have no other alternative payment methods.

I live in Egypt btw.


Please solve it ASAP.

 

Thanks.

deba26e4
Community Member


Zeyad M My HR KP wrote:

cannot withdraw my money to paypal it keeps mail me :Your payment has been rejected and Payment method has been disabled please i need help asap


I have exactly the same problem. Anyone got a suggestion?

Hi MacKenzie,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork

In my case I have found that I didn't verify my debit card that is attached to my PayPal account 

ca19dac4
Community Member

not able to add billing method not able to authorize card it says and it works on other sites very well

Hi Adnan,

 

Thank you for reaching out to us. Could you please contact your Paypal support to check the status of your Paypal and try again? You can also add an alternative payment method from this page.

~ Luiggi
Upwork
dsnw
Community Member

Is there anyone else having this problem right now? I withdrew my funds and transferred them to my PayPal. I always get the money immediately. But today it says the $2 transfer fee is still being processed - "due and has not been paid". And so the money has not hit my PayPal yet. Would like to know if this is normal occurence. Thanks

Same here. Almost never have a problem and tonight no $ yet.  I withdrew almost an hour ago

Well mine says the withdrawal fee is paid but I'm still waiting on the funds :(. Hate when they have payment issues

Same issue on my end. I'll just wait a few more hours. I'm just glad to know it's not specific to my account. Thank you, hopefully we get them within the day. Keep safe!

Yea always nice to know that it's an "upwork" issue and not just our single own account. Hopefully they sort it out soon, got things to pay lol

Hi Nikki and Jennifer,

 

I checked both transactions you're referring to and can confirm that they've been initiated (In progress). Please be reminded that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please get in touch with PayPal and check on the status of the transaction. Feel free to message us if you need further assistance. 

 

~ Arjay
Upwork
d03fefec
Community Member

I have made a withdrawal to my Paypal account on 04/08/2020 (Friday), but didn't receive the amount in my Paypal account until now. Have call Paypal support and they said there's no transaction from Upwork on that day. Can somebody help me ?

Hi Amirah,

 

I am sorry to hear about your fund withdrawal to Paypal. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

Upwork
eagbing
Community Member

Hi, everyone. So you know how if you get paid out through Paypal and it's almost instantaneous? I withdrew last Friday, August. 4, and have yet to see the funds. Been going back and forth with customer support for the past few days waiting for a solid update, but always get the, "We're looking into it", response.

 

Just want to know if anyone else has experienced this before, how was it resolved, or if I am simply being unreasonably impatient. Thanks in advance for any insights! 

Hi Eduardo,

 

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.


~ AJ
Upwork
eagbing
Community Member

Hi Annie,

 

Thank you for responding. Yes, I raised a ticket Saturday afternoon. Every time I inquire to get some update, the support team keeps telling me they will look in to it, that their engineers are looking in to it, that they will update me.. so on and so forth. The only updates I get are that they are "still investigating". And it looks like there are a few other freelancers with this same issue.

 

May I please know why this is taking so long? Any sort of explanation to put my mind at ease would be greatly appreciated. Coming up on 5 days now and no funds. Thanks for your help.

 

Edit: Looks like its all good now. A coincedence that it's resolved after posting on a community forum? hmm... ineresting.. anyway, thank you!

I have not receive mine until now. ๐Ÿ˜”

6fcafdae
Community Member

Hello, I didn't receive my withdrawal on my paypal please assist me.

 

montillavictor
Community Member

Hi,

As many other, I'm having this same issue, it has been more than an hour and my payment hasn't been received in my PayPal, I never had this issue before and I really needed today since is faster for me to sent to PayPal and then to my bank account than you sent to my bank account directly, can someone please help me and check what is going on with the transfer? As I said before, I really need that money to be sent today, thanks

Hi Victor,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Upwork
38b5c2b5
Community Member

I withdrew my funds from Upwork to PayPal some hours ago however the funds have not reflected on my paypal account. I received a payment confirmation email from upwork but still nothing in my PayPal account. What should I do?

Hi Ndiko,

 

In most cases, payment transfers between Upwork and PayPal occur immediately. However, there are occasions when it may take up to 24 hours. If a transfer was initiated more than 24 hours ago and is still not complete, please contact PayPal.

 

- Pradeep

Upwork
935d1fa9
Community Member

Keep a record of all communication, including emails or chat conversations with both Upwork and PayPal support. This will be helpful in case you need to escalate the issue further.

kokosijamerima
Community Member

Hi, I cant withdrawal my payments. I added 2 credit cards and afeter a few days I got a notification that my account number is incorrect. I contqcted my bank, everything is correct. I verified my identity on upwork. Also, I tried to withdrawal it to paypall, also no succes. Is there a minimum I have to withdrawal? Or what can be the problem?

Hi Merima,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
2bc48f25
Community Member

Hello. I have tried to withdraw my funds to my verified PayPal account but it has been rejected. Can you help me please?

Hi Iryna,

 

I can see that you have already raised a ticket regarding your concern with the Customer Support team. Please allow more time for them to review your ticket and get back to you.

~ Luiggi
Upwork
chrisangelisip
Community Member

This happened to me Tdsay $511 to Paypal no resolution yet, what do I do?

Hi Chris Angel,

 

I am sorry to hear about the delay in receiving your funds. Upwork and PayPal usually process payment transfers instantly. However, sometimes it can take up to 24 hours. Please get in touch with PayPal if the transfer is not reflecting after 24 hours.

 

- Pradeep

Upwork
pineda4000
Community Member

This has never happened before. I don't think it is on Paypal's side because my transaction fee is still pending. Please help!

Hi Jose Paulo,

 

We do understand how important your fund is and the urgency of your concern.  I checked the status and can confirm that the transaction is currently in process. Please be aware that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us and update your ticket here if you need further assistance afterward and we'll look further into that for you.

 

~ Arjay
Upwork
haxhiuurim
Community Member

When I tried to transfer my funds to paypal I received an email which stated the following:

We attempted to process your recent payment request but unfortunately it failed.

Please fix it so I can get my money, thanks.

Hi Urim,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with withdrawing your funds. Thank you.

~ Goran
Upwork

Hello, how are you today? I have a problem when I tried to transfer my funds to paypal I received an email which stated the following and that amount was sent backto upwork.

We attempted to process your recent payment request but unfortunately it failed.

Help please, i need to transfer money urgently, thank you in advance

djondinium
Community Manager
Community Manager

Hi Nejra,

 

I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
neabo
Community Member

thank you

Hello Aleksandar, Im having same issue with "charge failed" by paying with paypal method. I would like please to ask for personal support wich Iยดm not able to find on upworkยดs site. Thank you in advance. Kind regards, Camila

 

Hi Camila,

 

Thank you for reaching out to us. I checked your account and saw that you were able to process the payment. 

 

In general,  payments fail when the transactions youโ€™re attempting on your card keep being declined by the bank. You may contact your card-issuing bank for more information about the specific charge decline.

If youโ€™re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.


~ AJ
Upwork

Hello I have the same problem. My paypal payment is being returned to my upwork account. please I need to solve this the soonest

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