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Toqa's avatar
Toqa H Community Member

Payment not received to my PayPal

my transfer was denied because the option receive/withdraw funds was not activated on my account. my balance was 106.90$ but not it is 0$. how can I solve this problem, can you respond ASAP, please?

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hello Amina,

 

I am sorry to hear that you have not received your funds. I checked and it seems the transaction is currently in process. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance. 

 

Thank you.

Pradeep.

View solution in original post

660 REPLIES 660
Arjay's avatar
Arjay M Retired Team Member

Hi Marta,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry you're having difficulties processing your withdrawal via PayPal. Rest assured that one of our agents will be reaching out to you on this page with more information and further assistance.

 

~ Arjay
Upwork
Jesus's avatar
Jesus R Community Member

Upwork team, 

 
Hope you're doing well. 
 
Could you please advise how we can proceed to authorize my PayPal account on the platform? I have a business account, so I guess that's what it is causing trouble here. 
 
I look forward to hearing from yo soon. 
 
Best regards, 
 
Jesus Romero. 
Joanne's avatar
Joanne P Retired Team Member

Hi Jesus,

 

I checked and it looks like you have not complete your W-8BEN form yet. The W-8BEN and W-8BEN-E are U.S. tax forms for non-U.S. Persons. We and the IRS use them to determine whether you live in the U.S. and what taxes, if any, we need to collect from your earnings on Upwork. You must have this form on file before you can withdraw earnings from Upwork.

Without these forms as proof that you are a non-U.S. Person, Upwork will be required to withhold up to 30% of your future earnings on Upwork and send that withholding tax to the IRS. As long as a valid W-8BEN/W-8BEN-E form is filled out completely, we are not required to withhold U.S. income tax. To complete your W-8BEN form please follow the instruction provided in this help article

~ Joanne
Upwork
Subhradip's avatar
Subhradip R Community Member

• I have an active withdrawl method to PayPal  that I have set a month ago.

• Also currently in my account I have $34.88

 

However every time I try to "Get Paid" I get the follwoing message : "You have no active withdrawal methods. Please add a new method."  and a message to renabel my withdrawl method.

 

**Edited for Community Guidelines**

 



And even though I did that several time, I keep getting the same message again and again.

 

 

FYI : My PayPal account is all properly set.

**Edited for Community Guidelines**

Tao's avatar
Tao Z Community Member

It shows your wighdraw method is inactive. Actually I got same problem. I cotactced Upwork but haven't got problem solved.

Subhradip's avatar
Subhradip R Community Member

Yes Tao exactly, but even when I re-enable my withdraw method and try to get paid, it shows the same respinse again. It's like circling again and again.

Luiggi's avatar
Luiggi R Retiring Moderator

Hello Tao,

 

I'm sorry for the delay in getting back to you. We've notified the team assisting you, and an agent recently shared an update via your support ticket

~ Luiggi
Zayyar's avatar
Zayyar M Community Member

##- Some of the online money transfer of paypal. But you open you account
e-mail and paypal e-mail to same . not same have a problem. check you
account. -##
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Subhradip, 

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Luiggi
Tao's avatar
Tao Z Community Member

Hello Luiggi,

My request #45435474 was created 5 days ago. I haven't got the problem resolved.

Thanks,

Tao

Zayyar's avatar
Zayyar M Community Member

##- may you be ok for everything 🙂 -##
Wahba's avatar
Wahba E Community Member

I want to buy Connect but my paypal payment method has been rejected
Is there another method available in Egypt?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Wahba,

 

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

~ Luiggi
Wahba's avatar
Wahba E Community Member

yaa  but  the  problem  not solved  yet  

Ahmed's avatar
Ahmed M Community Member

Hello, 
I get this message error when trying to withdraw funds into my paypal account.

b2b7b007_0-1709205627220.png

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Ahmed,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Zhanna's avatar
Zhanna K Community Member

00dc37c7_0-1709299202254.png

gives an error when withdrawing money from the account

00dc37c7_1-1709299588872.png

 

 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Zhanna,

 

I'm sorry you're having trouble withdrawing your funds. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Kerolos's avatar
Kerolos A Community Member

I'm trying to withdraw my money throw PayPal but I can't do that . (see attached screenshot) 

Mykola's avatar
Mykola A Community Member

Ask Paypal support. Them know reason because returned payment.

Muhamed's avatar
Muhamed K Community Member

I tried to get paid through my PayPal but It failed and told me "Your payment could not be processed" Returned Withdrawal (ref 676265244 REJECTED) , How can I fix this ? and Will the withdraw fees returned ? 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Muhamed,

 

I'm sorry to hear you're having trouble processing your withdrawal. I can confirm that the withdrawal fee was returned and you should be able to see this by visiting your Transaction History page.

 

I can also see that you've readded your PayPal account, which is now undergoing a 3-day security verification. You can try your withdrawal again once your payment method is active, and don't hesitate to let us know if the problem persists so we can assist you further. 

~ Luiggi
Muhamed's avatar
Muhamed K Community Member

thanks, I will let you know 

Muhamed's avatar
Muhamed K Community Member

It activated the new PayPal but when getting paid, the process failed (Returned Withdrawal (ref 678126036 REJECTED), I need to understand where the problem is, My name is identical on both Upwork and PayPal and I need to transfer Money.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Muhamed,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi