🐈
» Forums » Support » Re: My profile information does not match Pay...
Page options
Toqa's avatar
Toqa H Community Member

Payment not received to my PayPal

my transfer was denied because the option receive/withdraw funds was not activated on my account. my balance was 106.90$ but not it is 0$. how can I solve this problem, can you respond ASAP, please?

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hello Amina,

 

I am sorry to hear that you have not received your funds. I checked and it seems the transaction is currently in process. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance. 

 

Thank you.

Pradeep.

View solution in original post

660 REPLIES 660
Mohamed's avatar
Mohamed S Community Member

Please could someone help me with this because i cannot focus on jobs .

I cannot withdraw any money .. i tried paybal and disabled tried bankacount 3 times and disabled... 

Someone show me where is the problem ? 

Joanne's avatar
Joanne P Retired Team Member

Hi Mohamed,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork
Mohamad's avatar
Mohamad H Community Member

Hello,
I am new to UpWork. My problem was that I do not have a PayPal account and I cannot do this because I live in Egypt, and any transfers from outside Egypt cannot be received in Egypt due to special laws in this country.

At that time, I sought help from a friend of mine I trust who lives in Germany and who has a PayPal account. I was going to receive the money on his PayPal account, but when we entered his PayPal account, this payment method was not verified because his account information on PayPal did not match the information. My account on Upwork..

I hope to find a solution to this..

Thanks..

Ken's avatar
Ken B Community Member

Why not try Payoneer?

Joanne's avatar
Joanne P Retired Team Member

Hi Mohamad,

 

Your profile name must be what you use to identify yourself in real life. If that doesn't match your legal name, you will have to verify your identity and we will store this as your verified name. For more information, please check this page

~ Joanne
Upwork
Laine's avatar
Laine B Community Member

Yesterday, I didn't get an authentication code, which I need to withdraw my earnings from Upwork. I thought I was the only one experiencing it. But when I visited one Facebook group for Filipino freelancers, some freelancers also had the same issue. Unfortunately, Upwork decided to close the account of one freelancer because they supposedly need to verify this freelancer's account. I'm really nervous about this.

 

Did you have the same issue?

Joanne's avatar
Joanne P Retired Team Member

Hi Laine,

 

I checked your account, and I do not see any limitations. I also checked your most recent transaction, and it was successful. If our team needs any information, they will contact you directly. Please let us know if you encounter any issues with accessing or withdrawing your earnings. 

~ Joanne
Upwork
Laine's avatar
Laine B Community Member

Okay. Thank you, Joanne.

Sameh's avatar
Sameh A Community Member

good morining , i hope i put this in the right section and sorry if not

i have a problem with withdrawal from upwork to my paypal account , i tried new browsers and same results 

thank you 

Joanne's avatar
Joanne P Retired Team Member

Hi Sameh,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork
Sameh's avatar
Sameh A Community Member

Thank you so much

La'Mar's avatar
La'Mar H Community Member

I return to Upwork after a brief hiatus, I'm on a free account temporarily, most likely it will be permanently after this, and advised that there is an issue with my financial information. It's a paypal account, a business one. So I update it.  Weeks go by and still no change. So I add a card. Attempt to contact support and get thrown into a chatbot loop. 

Something that can most likely be resolved in about 30 seconds with the push of a button by a living person- has not been resolved and now I must wait in limbo for an arbitrary response from some uncontactable magical realm. 

😞 this makes me said. and does not make me want to expand on this site. 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi La'Mar,

 

I'm sorry to hear you were having trouble contacting support about this. I see that you were able to raise a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further. 

~ Luiggi
KYROLLOS's avatar
KYROLLOS S Community Member

iam trying to withdraw my funds via pay pal but every time i try i recieve this email :

We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account 
Ramesh Kumar's avatar
Ramesh Kumar K Community Member

Seems the problem is with Paypal.

Please check this page and also this one for more details. (Both links will take you outside Upwork to Paypal and Paypal community websites)

Hlib's avatar
Hlib T Community Member

Hello

I got the exactly same error when I tried to withdraw money to my paypal account today.

I'd like you to help me with this issue ASAP.

Thanks

Joanne's avatar
Joanne P Retired Team Member

Hi Hlib,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork
Mohammed's avatar
Mohammed A Community Member

 

Hi Team,

Please help meI have needed your support for nearly a month until now, each time I try to get paid via PayPal, I receive the below message

Payment method PayPal has been disabled

payment.png

 

Joanne's avatar
Joanne P Retired Team Member

Hi Mohammed,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

~ Joanne
Upwork
Mohamed's avatar
Mohamed Z Community Member

I get this email every time I try to get paid using Paypal method (We attempted to process your recent payment request but unfortunately it failed. The reason for returned funds: Unable to apply funds.)

Nikola's avatar
Nikola S Retiring Moderator

Hi Mohamed,

 

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Vernon's avatar
Vernon B Community Member

Good day, i am failing to withdraw my funds on upwork, even when the withdrawal circle reaches and continue to reject withdrawal which is frustrating. and i continue being charged for this by upwork. what could be the issue

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Vernon,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Diro's avatar
Diro D Community Member

We attempted to process your recent payment request but unfortunately, it failed.
The reason for returned funds is: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Diro,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi