May 5, 2024 04:05:34 PM Edited Jul 3, 2024 05:46:20 AM by Luiggi R
Whenever i try to withdraw my money using paypal, payment method fails and money is credited back to my upwork account.
The following is the received mail:
We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.
Solved! Go to Solution.
May 5, 2024 09:05:22 PM Edited Jul 3, 2024 06:19:18 AM by Luiggi R
Hi Mariam,
I am sorry to hear about the trouble withdrawing your funds. I checked the withdrawal you are referring to and it appears that there is a problem with either your PayPal account or the PayPal details added to your Upwork account. Could you please reach out to PayPal support to check the status of your account and try adding the PayPal account again?
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
- Pradeep
Aug 26, 2024 06:32:39 AM by Zhuo Xuan T
Aug 26, 2024 09:13:13 AM by Pradeep H
Hi Zhuo,
I am sorry to hear about your PayPal account. I understand your concern regarding your fund withdrawal in process and I will be happy to assist you with this matter.
While we are unable to stop or reverse the transaction already initiated from your Upwork account, I can confirm that your funds will be automatically returned to your Upwork account if the fund transfer is rejected by PayPal. If you do not see funds in your PayPal or Upwork account after eight business days, feel free to message us and we will be happy to investigate this further.
- Pradeep
Aug 24, 2024 04:40:52 AM by Philippe S
Hello i dont know if anybody else are going to see this but i wanted to add the payment method to send money from upwork to my paypal account but it still do not work and they are in the same email and same legal banking name as well but still do not know what else to do i need help with it hopefully somebody can answer this it would be very helpful.
Aug 24, 2024 05:16:30 AM by Ronna P
Hi Philippe,
Thank you for sharing your concern. I have converted your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.
Sep 11, 2024 12:23:26 AM by Meron D
I cant login to my PayPal account. I dont have access to it anymore. However today i get paid from upwork to my unaccessable PayPal account. I want my money to be returned and get paid using another payment method. i have transaction ID. I want your help
Sep 11, 2024 05:15:54 PM by Ivygail J
Hello Meron,
Thank you for reaching out and I am sorry to hear about your experience with the chatbot. I have escalated your concern to our assigned team and I'd like to assure you that one of our agents will reach out to you soon to assist further. You should be able to find a notification about your ticket in your inbox and view our team's message from there. If it is not showing in your inbox, you can also check your spam/junk folders. If you reply to the email that will also reach our team so they can assist you further.
Sep 11, 2024 06:04:50 AM by Joanne P
Hi Meron,
I checked your recent transaction and saw that it was successful. You may want to contact Paypal about this so that they can check and assist you in accessing the recently transferred funds.
Sep 11, 2024 02:30:25 PM Edited Sep 11, 2024 02:41:42 PM by Meron D
I can't access my PayPal account anymore. That is why i am seeking help from here. Is there any possible way that Upwork can return back my money to my Upwork account? PayPal said that you are to be able to refund the transaction.
Sep 11, 2024 02:26:57 PM by Meron D
I requested support but it has been flagged as solved without resolving it. What should I do? I tried to do what chatbot suggested.
Sep 11, 2024 08:30:04 PM by Ivygail J
Hi Daniela,
Thank you for reaching out. I checked your account and see no restriction on your payment method and the "Get Paid" button is enabled. Could you please try again and let us know if the issue persists?
Sep 20, 2024 05:12:05 AM by NOURELHODA H
Hi,
I recently tried to withdraw money from my Upwork account via PayPal, but the payment was rejected. I received an email stating:
"We attempted to process your recent payment request, but unfortunately, it failed. The reason for returned funds: Unable to apply funds. As a result, the funds have been returned to your Upwork account, and we need you to update your payment method for future payments."
I'm not entirely sure what this means or how to proceed. Also, since the failed transaction, my PayPal account has become inactive on the Upwork platform. Could you please guide me on reactivating my PayPal account and ensure future withdrawals go through smoothly?
Thank you for your assistance!
Sep 20, 2024 07:48:51 AM by Joanne P
Hi Nourelhoda,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.
Sep 23, 2024 09:16:36 AM by NOURELHODA H
Hello joanne,
I received a message from PayPal customer support confirming that my account is now eligible to receive payments. However, on Upwork, my PayPal account still shows as inactive.
Could you please assist me in resolving this issue, or let me know how to reactivate my PayPal on Upwork? According to PayPal, the payment on September 17th was denied because my account wasn't set up to receive payments, but everything should be in order now.
Thank you for your help!
Best regards,
Sep 21, 2024 10:04:55 AM Edited Sep 21, 2024 10:05:30 AM by Ashley C
Hi Upwork
I have added a Withdrawal method (Paypal) but it shows as inactive.
Please could you help activate payment method so that withdrawal schedule can be activated.
Thank you
Ashley
Sep 21, 2024 12:17:31 PM by Luiggi R
Hi Ashley,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Sep 27, 2024 05:53:27 AM by Hassan A
Hi Luiggi,
I hope you are doing well,
I have a problem transferring my payment to PayPal; After Upwork showed a dialog indicating that the payment was successful, I received emails indicating that my payment failed and the PayPal method was disabled. Then I contacted PayPal support to check if my account has any issues and they answered that my account is in a good standing and there are no issues in it to receive payments from Upwork.
I can't find a way to contact support.
And I would really appreciate any help from you to solve the issue.
Sep 27, 2024 08:05:43 AM by Ronna P
Hi Hassan,
This is Ronna, stepping in for Luiggi. I'm sorry to hear you were unable to contact our support directly for your issue. I have shared your post with the relevant team to look into this for you. One of our agents will reach out to you on this ticket to assist accordingly.
Oct 10, 2024 02:37:52 AM by Yauheniya B
I have transferred my payment to my PayPal account 2 days ago,but I didn't receive it yet.
I reached out PayPal support but they couldn't help me.
Oct 10, 2024 03:15:04 AM by NikolaS N
Hi Yauheniya,
I will be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Oct 19, 2024 11:14:09 PM by Yuleidy P
Hello! I got an issue when trying to set up my paypal account. My last name is "Peña" but Upwork doesn't let me put the character "ñ" because it says that special character are not allowed.
In my Paypal account my last name is written correctly but here I cannot write it right. How can I solve this?