Payment not received to my PayPal

[#1]

Whenever i try to withdraw my money using paypal, payment method fails and money is credited back to my upwork account.

The following is the received mail:

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

[#2]

Hi,

I am trying to withdraw via Paypal but it keeps getting rejected without any specific reason on the rejection email.

I contacted both Upwork and Paypal support and both stating that my accounts are fine with no limitation. So a ping pong game started and each support is forwarding me to the other party. 

Paypal is stating that I can receive transfers just fine from other accounts and wven from Upwork if they use another account to make the transfer. However they arent allowed do provide more details for the failure.

The same reply from Upwork, they are also not allowed to provide details.

How can this issue be resolved without details 🙂

My method was working just fine a couple of weeks before the rejection.

I see a lot of complains in this forum and not sure if any of them got fully resolved. 

So I need some help from support forum here.

[#3]

Sometimes it fails the charge when using PayPal. Try using anyother card like Visa or Mastercard, it would be done smoothly.

[#4]

Hi

Actually I am trying to withdraw from Upwork to Paypal so I cannot use card directly.

Other method is working fine but I wanted to have also Paypal as a withdraw method.

[#5]

And How about using a local bank directly to withdraw? 

Do they have any trouble as per your experience?

[#6]

Hi Nikola, We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#7]

Hi

Thanks for your support. However I got the same exact answer as on my initial ticket I had opened. 

Upwork instructs to go to Paypal, on the other hand Paypal instructs to contact Upwork.

So I started the forum discussion to see if other members have fixed this.

[#8]

Thank you for clarifying, Nikola. 

I encourage you to let the team know on your ticket so they can continue assisting you. Let us know if you need further assistance.

[#9]

Delete

[#10]

Hi,

My Paypal purchase is rejected. Tried countless times. No trouble with other online purchase.

We are sorry but we cannot setup PayPal as your payment method because it is not verified. Please verify your PayPal account or add a payment card.

Please advise. Thanks.

[#11]

Hi Andrew,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

Hi  

I have the same issue when i try to add paypal as my payment method, it aways show ''Our records indicate that the payment method entered is already associated with the maximum number of accounts. Please add a different payment method."

what should i do? 

Lookng for a early reply

[#13]

Hi Weiyang,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#14]

Hi there, 

I am reaching out regarding an issue I am experiencing with my PayPal withdrawal method. When I attempt to withdraw funds to my PayPal account, I receive a message stating that my withdrawal method is disabled and that I should check if my name on Upwork matches the name on my PayPal account.

I have verified that the names on both accounts match perfectly, yet I am still unable to proceed with the withdrawal.

Could you please assist me in resolving this issue? I appreciate your help and look forward to your prompt response.

Thank you!

Best regards,

Hichem.

[#15]

Hello Kebaili,

Thank you for your message. I have checked your account and was not able to find any restrictions on your payment method. Could you please try withdrawing your funds again and let us know if the issue persists or if you need further assistance? 

[#16]

Hi Ivy, and thank you for your time, 

I have tried again to send my funds to my paypal account, and still have the same issue (see attached screenshot).

Thanks for your assistance, I will be glade if you help me solve this issue.

Best regards.

[#17]

Thank you for following up, Kebaili.

I checked your account and it appears that you will need to contact PayPal to find out the reason why Upwork was unable to credit the amount to your account. You may also add an alternate payment method to withdraw your funds. Please feel free to visit this helpful article to learn more. 

[#18]

Hi all, I'm having an issue regarding a withdrawal to my PayPal. I've had regular withdrawals for years now and there's never been an issue.

My last withdrawal showed up as complete on Upwork, however Paypal never received it. After going back & forth Paypal requested the 17 digit transaction code Upwork used. I can't get a clear answer on the matter. The chatbot is of little help. 

For all other transactions I've been notified through Paypal, so it looks like it never went through.

I'd love to contact a rep but I can't seem to get any help!

[#19]

Hi Christian,

I am sorry to hear that you are having issues with your recent withdrawal request. I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#20]

Hello, I am trying to add paypal as the withdrowal method on Upwork. I did get the message about the beneficiary name mismatch earlier, name on Paypal and Upwork are actually matching but currentlly the status on withrdowal method is still Inactive even after trying to re-connect the paypal account a couple of times.

[#21]

Hi Davit,

I am sorry to hear about the trouble while adding a withdrawal method. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#22]

Same my payment method is disabled when i try to make a withdrawal but works just fine when I buy connects 

[#23]

Hi Sohaib,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#24]

Hello,

I am trying to add Paypal as payment method but I got this message : Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account. But the name is the same on both!

For example my Upwork name is Eslam Ashraf.

My name in Paypal is the same. Eslam Ashraf.

I tried multiple times to remove the payment method and link it again and check the name on both but the name is exactly the same and still getting the same message.

Can anyone help?

Thanks in advance,

Eslam

[#25]

Hi Eslam,

I checked and I am pleased to inform you that your payment method is already accepted. You can use this payment method starting Aug 22, 2024.

- Pradeep

[#26]

Hello,

Problem solved and message dissapeared. Thanks