Payment not received to my PayPal

[#1]

Whenever i try to withdraw my money using paypal, payment method fails and money is credited back to my upwork account.

The following is the received mail:

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

[#2]

Dear UpWork Support Team,

I hope this message finds you well.

I am currently facing an issue with transferring funds from my UpWork account to my PayPal account. Unfortunately, my PayPal account has been permanently blocked. I have been informed by PayPal that any money transfer in process will be automatically returned to UpWork if the funds are not deposited into my PayPal account. 

Could you please confirm if this is the case? Additionally, if the funds are indeed in limbo, is there a way to expedite the reversal process so that the money is promptly returned to UpWork?

I appreciate your assistance in resolving this matter as swiftly as possible.

Thank you for your support.

Best Regards,

Thomas Tee

[#3]

If your PayPal account was limited, you're screwed. 

[#4]

Hi Zhuo,

I am sorry to hear about your PayPal account. I understand your concern regarding your fund withdrawal in process and I will be happy to assist you with this matter.

While we are unable to stop or reverse the transaction already initiated from your Upwork account, I can confirm that your funds will be automatically returned to your Upwork account if the fund transfer is rejected by PayPal. If you do not see funds in your PayPal or Upwork account after eight business days, feel free to message us and we will be happy to investigate this further.

- Pradeep

[#5]

Hello i dont know if anybody else are going to see this but i wanted to add the payment method to send money from upwork to my paypal account but it still do not work and they are in the same email and same legal banking name as well but still do not know what else to do i need help with it hopefully somebody can answer this it would be very helpful.

[#6]

Hi Philippe,

Thank you for sharing your concern. I have converted your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#7]

I cant login to my PayPal account. I dont have access to it anymore. However today i get paid from upwork to my unaccessable PayPal account. I want my money to be returned and get paid using another payment method. i have transaction ID. I want your help 

[#8]

Please I need help 

[#9]

Hello Meron,

Thank you for reaching out and I am sorry to hear about your experience with the chatbot. I have escalated your concern to our assigned team and I'd like to assure you that one of our agents will reach out to you soon to assist further. You should be able to find a notification about your ticket in your inbox and view our team's message from there. If it is not showing in your inbox, you can also check your spam/junk folders. If you reply to the email that will also reach our team so they can assist you further.

[#10]

Hi Meron,

I checked your recent transaction and saw that it was successful. You may want to contact Paypal about this so that they can check and assist you in accessing the recently transferred funds. 

[#11]

I can't access my PayPal account anymore. That is why i am seeking help from here. Is there any possible way that Upwork can return back my money to my Upwork account? PayPal said that you are to be able to refund the transaction.

[#12]

I requested support but it has been flagged as solved without resolving it. What should I do? I tried to do what chatbot suggested.

[#13]

I can't withdraw money to my paypal account.

[#14]

Hi Daniela,

Thank you for reaching out. I checked your account and see no restriction on your payment method and the "Get Paid" button is enabled. Could you please try again and let us know if the issue persists?

[#15]

Hi,

I recently tried to withdraw money from my Upwork account via PayPal, but the payment was rejected. I received an email stating:

"We attempted to process your recent payment request, but unfortunately, it failed. The reason for returned funds: Unable to apply funds. As a result, the funds have been returned to your Upwork account, and we need you to update your payment method for future payments."

I'm not entirely sure what this means or how to proceed. Also, since the failed transaction, my PayPal account has become inactive on the Upwork platform. Could you please guide me on reactivating my PayPal account and ensure future withdrawals go through smoothly?

Thank you for your assistance!

[#16]

Hi Nourelhoda,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#17]

Hello joanne,

I received a message from PayPal customer support confirming that my account is now eligible to receive payments. However, on Upwork, my PayPal account still shows as inactive.

Could you please assist me in resolving this issue, or let me know how to reactivate my PayPal on Upwork? According to PayPal, the payment on September 17th was denied because my account wasn't set up to receive payments, but everything should be in order now.

Thank you for your help!

Best regards,

[#18]

Hi Upwork

I have added a Withdrawal method (Paypal) but it shows as inactive.

Please could you help activate payment method so that withdrawal schedule can be activated.

Thank you 

Ashley

[#19]

Hi Ashley,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

Hi Luiggi,
I hope you are doing well,

I have a problem transferring my payment to PayPal; After Upwork showed a dialog indicating that the payment was successful, I received emails indicating that my payment failed and the PayPal method was disabled. Then I contacted PayPal support to check if my account has any issues and they answered that my account is in a good standing and there are no issues in it to receive payments from Upwork.

I can't find a way to contact support.
And I would really appreciate any help from you to solve the issue.

[#21]

Hi Hassan,

This is Ronna, stepping in for Luiggi. I'm sorry to hear you were unable to contact our support directly for your issue. I have shared your post with the relevant team to look into this for you. One of our agents will reach out to you on this ticket to assist accordingly. 

[#22]

Thank you.

[#23]

I have transferred my payment to my PayPal account 2 days ago,but I didn't receive it yet.

I reached out PayPal support but they couldn't help me.

[#24]

Hi Yauheniya,

I will be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.