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e4d2bc6f
Community Member

Payment not received to my PayPal

my transfer was denied because the option receive/withdraw funds was not activated on my account. my balance was 106.90$ but not it is 0$. how can I solve this problem, can you respond ASAP, please?

ACCEPTED SOLUTION

Hello Amina,

 

I am sorry to hear that you have not received your funds. I checked and it seems the transaction is currently in process. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance. 

 

Thank you.

Pradeep.

Upwork

View solution in original post

553 REPLIES 553

Hi Ahmed,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
schackeil
Community Member

Hi,

 

We are sorry but we cannot setup PayPal as your payment method because it is not  . Please verify your PayPal account or add a payment card.

 

Thanks

Not able to add Paypal. Am I missing soemthing ?

Hi Shakil,

 

Thank you for reaching out to us. Could you please contact your Paypal support to check the status of your Paypal and try again? You can also add a local bank transfer from this page.


~ AJ
Upwork
arbind17
Community Member

Hi, I am from Nepal. I have created and linked my PayPal account on Upwork. But I am not able to get paid on PayPal. I get the following message while trying to get paid:

Hi Arbind,
We attempted to process your recent payment request but unfortunately, it failed.
The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Is there any restriction on the minimum amount to transfer?
Can anyone help me to get it done?

Thanks in advance!

Hi Arbind,

 

Thank you for reaching out to us. You should be able to withdraw your earnings regardless of the amount. Could you please contact your Paypal support to check the status of your Paypal and try again? You can also add a local bank transfer from this page.


~ AJ
Upwork

Thank you for your response, is this service available in Nepal?

arbind17
Community Member

Thank you for your response, is this service available in Nepal?

513c0015
Community Member

Hello,help me please i cant withdrow money from upwork.Its more  then $100, names on PayPal and Upwork the same,monobank card conected to PayPal.The reason for returned funds -unable to apply funds.

Hi Anton,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~Andrea
Upwork
hasov90
Community Member

Hi! I am writing again and I don't think my PayPal account is the problem. I still have the same issue. Unable to apply funds. What do I do?

hasov90
Community Member

I always get the message saying 'Payment method PayPall has been desabled.' What does that mean?

513c0015
Community Member

I found out what is the problem in my country Ukraine.Its because PayPal dont work with commercial platforms.You can tryto wright a massege to Pay Pal support

 

Hi Hasan,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
4e35c203
Community Member

Hello,

I am also facing this problem, and have received the same email, can anyone assist me on this please ?

Thank you very much

Hello,

 

I would like to share a problem I have been facing, I tried mentionning it in a similar topic, but I just found out that my comment was deleted for some reason, so I'm creating this new topic for it. 

So I tried to send my available funds to my PayPal, but it failed and I received the following email:

4e35c203_0-1686768902325.png

And now I have to wait 24h before attempting to get paid again, I'm afraid the problem will happen again and I'll have to wait yet another day, can anyone help me out with this please ?

Hi Ahmed,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you on this page with further assistance.

 

~ Arjay
Upwork
2ae407a0
Community Member

please help for this 

 

We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.      

Hi Magloire,

 

Thank you for reaching out to us. Could you please contact your Paypal support to check the status of your Paypal account and try again? You can also add a local bank transfer from this page.

~ Luiggi
Upwork
c5cfc382
Community Member

Hello,

 

Today, I initiated a withdrawal from Upwork and it shows success on Upwork but I did receive any money on my PayPal.

It's my first withdrawal please help me.

 

Kinds regards,

Manmohit Taiya

Hi Manmohit, 

Have you received your funds yet? I have a similar problem, it's been going on since Saturday. 

 

Hi Manmohit and Suzanne,

 

Thank you for your message. I understand how important it is to receive your funds on time. Payment transfers between Upwork and PayPal occur immediately in most cases. However, there are occasions when it may take up to 24 hours. If a transfer was initiated more than 24 hours ago and is still not complete, please contact PayPal.

 

Thank you,

Pradeep

Upwork
f6e9ae83
Community Member

Hi, everyone.

I am going to add my Paypal to my Upwork account, but it is said that my Paypal is not verified. I can't believe it. I added my debit card to my Paypal account already. Please tell me how to fix it. Thank you in advance!

Hi Saleha,

 

You may need to add an alternative payment method to your PayPal wallet to add your PayPal account as a payment method on Upwork, as the transaction cannot be completed from our end. Once you've added an alternative payment method, please let us know if the issue continues.
 
To check which payment source failed on your PayPal account, follow these steps:
  • Log into your PayPal account and go to "Settings."
  • Go to the "Payments" tab and click "Manage automatic payments."
  • Click on the billing agreement associated with "Upwork Escrow Inc."
  • Scroll to the bottom of the page and check what funding source is your backup.
  • Update the backup source to a valid payment method and re-attempt the payment.
If the transaction fails again, the next step is to contact PayPal directly. Specifically, you'll want to talk to a PayPal Tier 2 agent and ask why your transaction to Upwork was declined.
 
~ Arjay
Upwork
fe14ed4a
Community Member

I tried to transfer my payment from upwork to paypal but it got rejected.The reason for returned funds: Unable to apply funds. Even though my PayPal account is verified. 

Hi Weam,

 

You may need to add an alternative payment method to your PayPal wallet to add your PayPal account as a payment method on Upwork, as the transaction cannot be completed from our end. Once you've added an alternative payment method, please let us know if the issue continues.
 
To check which payment source failed on your PayPal account, follow these steps:
 
  • Log into your PayPal account and go to "Settings."
  • Go to the "Payments" tab and click "Manage automatic payments."
  • Click on the billing agreement associated with "Upwork Escrow Inc."
  • Scroll to the bottom of the page and check what funding source is your backup.
  • Update the backup source to a valid payment method and re-attempt the payment.
  •  
If the transaction fails again, the next step is to contact PayPal directly. Specifically, you'll want to talk to a PayPal Tier 2 agent and ask why your transaction to Upwork was declined.
 
~ Arjay
Upwork
denismwai
Community Member

My transfer to my Paypal account hasn't reflected on Paypal and it has been 2 days since the transfer. How can I solve this problem, can you respond ASAP, please?

hello Denis , contact the support team by this link https://support.upwork.com/hc/en-us  they will help you

Hi Denis,

 

Thank you for your message. Payment transfers from Upwork to PayPal occur immediately in most cases. However, there are occasions when it may take up to 24 hours. If a transfer was initiated more than 24 hours ago and is still not complete, please contact PayPal.

 

Thank you,

Pradeep

Upwork
0b8d0e47
Community Member

Hi! I want to buy connects using paypal but always been declined the moment I'll make payments. My paypal accoung have been verified for so long, I already linked my debit cards account even my bank account but I don't why my payment method been decline. Can you enlighten me please. Thank you

Hi Crezil,

 

I'm sorry you're having trouble adding your PayPal account. Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
0221e876
Community Member

I made a withdrawal to PayPal by mistake, thinking it was my bank account. I informed the support team that it was unauthorized since I thought it was someone else. But since then I informed Upwork support team of the error I made and I was the one who made the transfer thinking it was my bank account but received no response in 3 days.

 

They told me I'll hear from them within 10 hours, it's been 3 days now and I'm getting a bit worried.

Any ideas on what should I do?

You set correct PP address? Just wait money at PP or UW account.

Hi Youness,

 

We certainly understand how alarming this is for you. I can see that you've been coordinating directly with the team handling withdrawal issues. Please continue communicating with the team on this page or your email, and they will assist you efficiently and accordingly.

 

~ Arjay
Upwork

Hi Arjay,

 

Thank you for your reply! I still haven't heared back from the support team after many attemps of reaching them through my ticket. Is there anything else I can do in order to get a reply back? The orignal message said that they will get back to me in 10 hours and it's been 4 days now. 

 

Thanks again!

 

- Younes

c5cfc382
Community Member

Hello Everyone,

 

It's my first time withdrawing money from Upwork and when I try to use PayPal it got rejected the reason behind this was that Upwork was unable to apply funds,

 

Can anyone help me in knowing how to withdraw from Upwork using PayPal

Hi Manhomit,

If you have any issues with payments the best way to be contact support, but just in case you should make sure your Paypal account is working and everything is setup properly.

egaruth
Community Manager
Community Manager

Hi Manmohit,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork

Same problem here.
Anyone have found a solution ?

Hi Mohamed,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
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