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Toqa's avatar
Toqa H Community Member

Payment not received to my PayPal

my transfer was denied because the option receive/withdraw funds was not activated on my account. my balance was 106.90$ but not it is 0$. how can I solve this problem, can you respond ASAP, please?

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Moderator

Hello Amina,

 

I am sorry to hear that you have not received your funds. I checked and it seems the transaction is currently in process. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance. 

 

Thank you.

Pradeep.

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660 REPLIES 660
Andrea's avatar
Andrea G Community Manager

Hi Bishoy,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Nitin's avatar
Nitin A Community Member

While paying for 2nd milestone I am getting errors. It's saying contact Customer care. Please help me

Nikola's avatar
Nikola S Moderator

Hi Nitin,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Maambo's avatar
Maambo K Community Member

Hi

I just tried to withdrawal using PayPal and it failed. the reason was that it was unable to apply funds. any help with this?

Andrea's avatar
Andrea G Community Manager

Hi Maambo,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Sergiu's avatar
Sergiu D Community Member

Wanted to withdraw my money thru paypal but it says "Your financial account  has been suspended due to issues with payment methods on file. Please update payment methods to restore full functionality to your account."

 

-I completed the tax forms and everything. 

Please help.

Nikola's avatar
Nikola S Moderator

Hi Sergiu,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Aleksandra's avatar
Aleksandra C Community Member

Hello, I have a problem withdrawling my funds. Everytime I try to transfer my earnings from Upwork to PayPal I get a email saying that is rejected and the reason is: "Unable to aply funds". I've checked all of my information on Upwork and PayPal and they are all correct. I could really use help to resovle this.

 

Kinda regards.

Luiggi's avatar
Luiggi R Moderator

Hi Aleksandra,

 

I'm sorry to hear you're having trouble withdrawing your funds. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you,

~ Luiggi
Roman's avatar
Roman P Community Member

Hello. When withdrawing money paypal shows an error and writes that the payment method is disabled. 

Roman's avatar
Roman P Community Member

I wanted to withdraw funds, but when sending it says that the funds were returned and the method of payment was turned off. Help please

Andrea's avatar
Andrea G Community Manager

Hi Roman,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Roman's avatar
Roman P Community Member

Hi. When trying to withdraw funds on Paypal "Your payment method is disabled" has been reported. Please help solve the problem. The manager has already contacted me, but did not give any answer. 

Avery's avatar
Avery O Community Manager

Hi Roman, 

I checked your account, and I can see that your ticket is still open, and the team is investigating it further. It would be best to continue communicating with the team handling your support concern so that you can be assisted more efficiently. Don't hesitate to follow up on the same ticket thread if you have further questions regarding your concern. On my end, I will follow up with the team handling your account concern so that they can get back to you soon. 


~ Avery
Ahmed's avatar
Ahmed K Community Member

Dears,

every time i try to withdraw through paypal i got this message.

We attempted to process your recent payment request but unfortunately it failed. The reason for returned funds: Unable to apply funds. As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

Can you please help me, Thank you!

Andrea's avatar
Andrea G Community Manager

Hi Ahmed,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Goodluck's avatar
Goodluck M Community Member

I tried sending some money to my paypal account and the payment was rejected twice. Tried to contact support and it's been over 6 hours now, yet haven't got the email they promised to contact me. What should I do?

Nikola's avatar
Nikola S Moderator

Hi Goodluck,

 

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

 

~ Nikola
Jose Lorenzo's avatar
Jose Lorenzo D Community Member

It's been past 24 hours since I've made a withdrawal and my money has not yet been reflected on my PayPal account. However, my transaction history says that it sent it to the account with the correct email.

 

Anyone have any idea why this is happening?

 

Nikola's avatar
Nikola S Moderator

Hi Jose,

 

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Ahmed's avatar
Ahmed A Community Member

I Have been trying to get paid through PayPal, but it tells me the transaction is rejected the reason for according to the e-mail sent by Upwork "Unable to apply funds."

 

What to do?

Pradeep's avatar
Pradeep H Moderator

Hi Ahmed,

 

Thank you for your message. I'll have one of our customer support agents to reach out to you directly and assist you further.

 

Thank you

Pradeep

Taki Eddine's avatar
Taki Eddine G Community Member

I have requested to withdraw funds from upwork account to paypal but my payment got rejected and this is the reason why rejected : Unable to apply funds. Paypal.  i need some help thank you 

Pradeep's avatar
Pradeep H Moderator

Hi Taki,

 

Thank you for your message. I am sorry to hear about the rejected withdrawal. I see that you are already communicating with the support team via a ticket here. One of our team members will reach out to you as soon as possible and assist you further.

 

Thank you.
 Pradeep

Akhil's avatar
Akhil S Community Member

hi, recently I tried getting paid via paypal account but it couldn't be done and each time I do it it shows unable to transfer funds and disables my paypal account. how can this be fixed?

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