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Toqa's avatar
Toqa H Community Member

Payment not received to my PayPal

my transfer was denied because the option receive/withdraw funds was not activated on my account. my balance was 106.90$ but not it is 0$. how can I solve this problem, can you respond ASAP, please?

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Retired Team Member

Hello Amina,

 

I am sorry to hear that you have not received your funds. I checked and it seems the transaction is currently in process. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance. 

 

Thank you.

Pradeep.

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660 REPLIES 660
Nvard's avatar
Nvard A Community Member

When I tried to transfer my funds to paypal I received an email which stated the following:

 

Your payment has been rejected. 

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

Please fix it so I can get my money, thanks.

Andrea's avatar
Andrea G Community Manager

Hi Nvard,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Mohamed Akram's avatar
Mohamed Akram L Community Member

Hello Bojan,

I, too, cannot seem to transfer funds to my PayPal account, although I had done it successfully in the past. What do I do?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Mohamed,

 

Thank you for reaching out to us. Could you please contact your Paypal support to check the status of your Paypal and try again? You can also add a local bank transfer from this page.


~ AJ
Upwork
Erica's avatar
Erica D Community Member

You might have to wait for a few hours. Happened to me and was resolved within 4 hours. If you don't get the funds within 24 hours, contact paypal. 

Anna's avatar
Anna M Community Member

Hello,

I encountered the same problem. What could be the reason and how can I withdraw funds?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Anna,

 

Thank you for reaching out to us. Could you please contact your Paypal support to check the status of your Paypal and try again? You can also add a local bank transfer from this page.


~ AJ
Upwork
Mokhtadi's avatar
Mokhtadi M Community Member

Hello, i have problem with getting paid. Everytime i try to withdraw founds, i got this mail:

Hi Mokhtadi,

We attempted to process your recent payment request but unfortunately it failed.

The reason for returned funds: Unable to apply funds.

As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.

 

Can you please help me, 

 

Thank you!

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Mokhtadi,

 

Thank you for reaching out to us. Could you please contact your Paypal support to check the status of your Paypal and try again? You can also add a local bank transfer from this page.


~ AJ
Upwork
Estefania's avatar
Estefania M Community Member

Did anyone else just get an email saying payments are available early? I usually get these on friday mornings EST and it's currently Thursday night. But the weirdest part is I transferred to my PayPal account as usual and didn't receive the funds. Any thoughts?

Arjay's avatar
Arjay M Retired Team Member

Hi Estefania,

 

I am sorry to hear that you have not received your funds. I checked and it seems the transaction is currently in process. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance. 

 

~ Arjay
Upwork
Jamaica's avatar
Jamaica T Community Member

Paypal payment method users, are you also experiencing issues with payment?

 

I've always received my funds real time through Paypal.

 

Today is different, though.

 

It's been 3 hrs since I withdrew, I still don't have the funds.

Eduardo's avatar
Eduardo R Community Member

Usually immediately but it can take up to 24 hrs. More details here: https://support.upwork.com/hc/en-us/articles/211063978-PayPal-Fees-and-Timing#:~:text=In%20most%20ca....

Asma's avatar
Asma M Community Member

Hello, I've tried getting paid through my PayPay but it keeps getting rejected and the reason is Unable to apply funds

can someone help

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Asma, 

 

Thank you for reaching out to us. Could you please contact your Paypal support to check the status of your Paypal and try again? You can also add a local bank transfer from this page.

~ Luiggi
Verna Mae's avatar
Verna Mae S Community Member

Hi, I tried to creat ticket support about my funds withdraw yesterday April 5, and still no response from upwork. It's more than 24hrs and it's still not reflecting in my paypal. I asked for an asssitance with the paypal team however they asked me to reach you guys in upwork team. You response is highly appreciated

 

Andrea's avatar
Andrea G Community Manager

Hi Verna,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

~Andrea
Dmitriy's avatar
Dmitriy S Community Member

Returned Withdrawal (ref ... REJECTED)

I tried multiple times but it always rejected after success message in a minute.

Please help me to know the reason

Andrea's avatar
Andrea G Community Manager

Hi Dmitriy,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Job's avatar
Job M Community Member

I requested my payment last April 9 which was yesterday but I have not received it yet in my Paypal account but my Upwork balance is already zero. As always, I was able to receive an email minutes after I withdrew my payment. Usually I would be able to receive the payment minutes after the request, but now it did not. Can someone help please? It's been 24 hrs already.

 

**Edited for Community Guidelines**

**Edited for Community Guidelines**

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Job,

 

I am sorry to hear that you have not received your funds. I checked and it seems the transaction is currently in process. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance. 


~ AJ
Upwork
Mostafa's avatar
Mostafa M Community Member

Payment has been rejected 

I added my paypal to my upwork account and its verified but when i click on get paid now it sends an email that uts successful and then another email that it is rejected and money back to upwork how to resolve this issue?

Arjay's avatar
Arjay M Retired Team Member

Hi Mostafa,

 

Thank you for reaching out to us. I'm sorry to learn that you're having trouble getting paid on your PayPal account. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

 

~ Arjay
Upwork
Alphayo Sande's avatar
Alphayo Sande L Community Member

Hello,
I made a withdrawal from my Upwork account to Paypal and it is now past 24 hours no money received yet. I don't understand what is happening yet the withdrawals are always almost instant. Kindly help.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Alphayo,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork