Payment not received to my PayPal

[e4d2bc6f]

my transfer was denied because the option receive/withdraw funds was not activated on my account. my balance was 106.90$ but not it is 0$. how can I solve this problem, can you respond ASAP, please?

[phayoza]

Hi Jane,
Thanks for the reassurance. For sure, the issue is being resolved.

[97e014ae]

I am having trouble making withdraw from upwork to Paypal. All the configurations (tax, Paypal accound) are done!
When I make the transaction all of them are returned.
Someone can help me here? 

[AndreaG]

Hi Katya,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[05c52ece]

i tried to withdraw to my paypal an giving me this error ref 575545717 REJECTED

[ArjayM]

Hi Kerlos,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. I'm sorry if you're having difficulties receiving funds in your PayPal account. Rest assured that one of our agents will be reaching out to you and assist accordingly. You may access your ticket and coordinate with the team on this page.

[46d3bf64]

Hello. My paypal payment was rejected (The reason for returned funds: Unable to apply funds), however my PayPal account is verified. Also if this info whould help: I live in Ukraine and VAT form was filled too (but with a pending status for more than 1 month on it)

[759e32fa]

Hi Fennec,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[65cda575]

I can't able to withdraw money into my paypal account. Every time I make request to payment, My paypal account got Diable on payment method of upwork.

I aslo got email. I have atteched screenshot of it. 

**Edited for Community Guidelines**

[759e32fa]

Hi Aditya,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[905f599c]

Having an issue with PayPal payment, I cannot receive money to paypayl account. It is hard to find an answer from paypal forums, would not it be good if we are paid with our local bank accounts directly from Upwork?

[LuiggiR]

Hi Eldar,

Thanks for reaching out. I see that you were able to add a different payment method to your account which is great! Were you getting any sort of error message when you tried adding your PayPal account to your Upwork account?

[joyceenrile]

Hi,

Good Day!

Seeking your assistance on this urgent matter, I withdrawn my payment from upwork to paypal last April 19, 2023 and you emailed me for the successful withdrawal of my payment but I didn't received to my Paypal Account. I am trying to reach to via email and you didn't respond. I need this urgent. Please see attached files for your reference. Please facilitate and escalate this problem

[joyceenrile]

This is my ticket number #40063598

[ArjayM]

Hi Kathleen Joyce,

We certainly understand how you want this issue resolved immediately. However, since you've been in contact with the appropriate team about your concern, we highly suggest you continue doing that through this support ticket so that they can assist you accordingly. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[ramirezleo]

I withdrew a payment from Upwork yesterday and it's been more than 24 hours and I still haven't received on my Paypal account. I contacted Paypal support but they say the problem is not on their end. Please I need help. 

[ramirezleo]

The payment was reversed by Upwork and I was able to withdraw it again. Thanks

[a1649904]

Hello. I am from Belarus. My withdraw to PayPal was rejected without any reasons. I have checked transaction history into PayPal, there was not any transactions.

[ArjayM]

Hi Igor,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you. You may access your ticket on this page and coordinate with the team to solve the issue.

[7373e8aa]

Hi, Please help me. I process my withdrawal through Upwork last Friday night and up until today, It did not reflect on my Paypal Balance. My paypal account is correct and I've been using it before. This is the only problem I have with Paypal so far. Please help on where did my withdrawn fund has gone. Thank you. I couldn't reached out Paypal as well, there is no Customer Service Support available. I can't call them as well as they are on US number. 

[759e32fa]

Hi Richalyn,

Thank you for reaching out to us. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance. 

[7373e8aa]

Hi AJ, 

Unfortunately, I can't reach out to Paypal. I can't call them as they are using US Number and I can't reach out to them on the chat as well.

[airnayden]

Yesterday I initiated a withdrawal of funds to my PayPal account (almost 24 hours has passed) (which usually takes couple of minutes to process), but this time - nothing happened, except that now my Upwork balance is 0 and of course Upwork charged me 2 USD for the withdrawal.

I contacted PayPal support and they asked for PayPal transaction ID (a string, which is received upon calling the PayPal API for the payment). I forwarded the request to Upwork support but still I didn't receive the transaction ID!

Honestly I don't believe that the payment was ever actually processed. Looking at the API calls Upwork is sending to list the transaction I found that this transaction has the `INITIATED` status, which might confirm my theory.

The lack of trasparency is just not okay!

[airnayden]

24 hours have already passed and there are no money, nor a good answer on what's happenning!

Considering the insane amount of money Upwork is charging, they must provide at least a decent customer support in return!

[airnayden]

Having into account the amount of money we pay to Upwork, they must at least offer customer support. What he have here is a pathetic excuse.

[759e32fa]

Hi Nayden,

We understand you haven't received your funds yet. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.