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Toqa's avatar
Toqa H Community Member

Payment not received to my PayPal

my transfer was denied because the option receive/withdraw funds was not activated on my account. my balance was 106.90$ but not it is 0$. how can I solve this problem, can you respond ASAP, please?

ACCEPTED SOLUTION
Pradeep's avatar
Pradeep H Moderator

Hello Amina,

 

I am sorry to hear that you have not received your funds. I checked and it seems the transaction is currently in process. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance. 

 

Thank you.

Pradeep.

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660 REPLIES 660
Nikola's avatar
Nikola S Moderator

Hi Omar,

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Nikola
Mohammad's avatar
Mohammad Y Community Member

Hi Team

 

I am getting this email everytime I am trying to get paid from Upwork. 

 

Hi Mohammad,
We attempted to process your recent payment request but unfortunately it failed.
The reason for returned funds: Unable to apply funds.
As a result, the funds have been returned to your Upwork account and we need you to update your payment method for future payments.
UPDATE PAYMENT METHOD
Here are additional details about the payment that could not be completed:
Joanne's avatar
Joanne P Moderator

Hi Mohammad,

 

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

 

 

~ Joanne
Upwork
Roman's avatar
Roman K Community Member

I have exactly the same problem. After I refresh page I see that payment is rejected and paypal is disabled

Roman's avatar
Roman K Community Member

Hi there, I have the same problem can you help me out ?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Roman,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Oleksandr's avatar
Oleksandr P Community Member

Hi! Paypal withdrawal rejected. Where can I find any detailed info? Paypal account connected seamlessly about a week ago.

datacol_0-1706065035082.png

 

Joanne's avatar
Joanne P Moderator

Hi Oleksandr ,

 

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Mohd's avatar
Mohd H Community Member

Hi

I am trying to withraw my fun from upwork to paypal account but payment still decline please slove my problem.

This is refrence id. 659748941

Joanne's avatar
Joanne P Moderator

Hi Mohd,

 

I just checked your most recent transaction and it looks like it went successfully. Please let us know if you need further assistance. Thank you!

~ Joanne
Upwork
Ahmed's avatar
Ahmed Community Member

Dear All,

I am tryying to withdraw my balance to my PayPal Account 

First I recive a confrimation Email

then 3 consective emails

- Your Payment has been Rejected (Reason: ORPC_UPM_SND_MATCH)

- We were unable to process your payment (we're required to verify some of your Identity informaton. A member of our Identy verfication team will get in touch with email within a business day to complete the verfication)

- Payment methoed has been disabled

 

i got another email after issuing a ticked requestind ID vefication (wich i have already done 2 weeks ago), bu t an way i have verfied my ID again but still got the same emails when i tried to withdraw the balance 

 

What is the solution for this issue ?

 

Luiggi's avatar
Luiggi R Moderator

Hi Ahmed,

 

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

~ Luiggi
Karim's avatar
Karim A Community Member

After activating PayPal and linking it to Upwork successfully, when I try to withdraw, it shows that the transaction was successful. However, Upwork sends me a message :

 

"We Attempted to process your recent payment request but unfortunately it failed. The reason of return funds: Unable to apply funds".

What is the solution?

Joanne's avatar
Joanne P Moderator

Hi Karim,

 

I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
John Emerson's avatar
John Emerson M Community Member

Hello! I Withdrawn some of my funds to paypal last january 24 and it still not reflecting in paypal. I also withdrawn another funds today but it still won't reflect. Now I have 2 withdraws and they're both not reflecting.

Faith's avatar
Faith S Community Member

Hi, there  I have had this problem before.. Sometimes Pay-pal does not work in some countries. Like in my country SA.

It is better to use another kind of payment service that can be suggested by the employer. or one that you can suggest from your area.

 Hope that this helps...๐Ÿ˜Š

 

 

John Emerson's avatar
John Emerson M Community Member

Hi Faith! Thanks for your response. I think it isn't the problem since I've been using it for almost a year. It only happened this week. ๐Ÿ˜ž

Pradeep's avatar
Pradeep H Moderator

Hi John,

 

I am sorry to hear about the delay in receiving your withdrawal. Upwork withdrawals to PayPal are usually processed instantly. However, sometimes it can take up to 24 hours. If you have been waiting for more than 24 hours for a transfer to complete, please get in touch with PayPal.

 

- Pradeep

John Emerson's avatar
John Emerson M Community Member

Hello Pradeep! Thanks for your response. It has passed 24 hours already and also... paypal won't reply to my requests. Is it possible to check it on upwork's end if it bounced back?

Hamish's avatar
Hamish A Community Member

Hi folks, I've been paid into my Upwork account twice since December, yet my PayPal balance hasn't changed since October. 
I got an email saying "Withdrawal rejected". Is this a problem from the Upwork or PayPal end?
Usually no problems, but am concerned.
Thank you.

Joanne's avatar
Joanne P Moderator

Hi Hamish,

 

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

~ Joanne
Upwork
Ahmed's avatar
Ahmed E Community Member

Hello, we face this problem when I try to withdraw my profits to the PayPal platform. I want a final solution to this problem.

 

For a while now, I have been trying to withdraw profits, and every time the process fails, I want to know the reason and the solution

Nikola's avatar
Nikola S Moderator

Hi Ahmed,

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Nikola
Dmitriy's avatar
Dmitriy D Community Member

Hi, also just tried withdraw to my PayPal account and got it rejected. Can you please help to solve it?

Marta's avatar
Marta M Community Member

Hi, I can't withdraw my money via PayPal. Upwork team sent an email: We attempted to process your recent payment request but unfortunately it failed. The reason for returned funds: Unable to apply funds.

 

What should I do?

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