Payment pending

[#1]

Hello,

I received a milestone payment in my account, five days have passed and the amount has not yet been released for redemption. Today, it's been 8 days and the payment remains in pending status. I would like to understand why and when this amount will actually be released for withdrawal. Thank you

[#2]

Hi Claudinei,

We’ve escalated your post to a support ticket where one of our agents can assist you further. Thank you for posting in the community!