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Nguyen Thanh's avatar
Nguyen Thanh T Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.


Thank you!

~ Luiggi

View solution in original post

899 REPLIES 899
Arielle's avatar
Arielle S Community Member

I am having this same issue, Can I have some help please? 

Nikola's avatar
Nikola S Retiring Moderator

Hi Arielle,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Hamza's avatar
Hamza A Community Member

I am also having the same issuel. Can i please get some help?

 

Arjay's avatar
Arjay M Retired Team Member

Hi Hamza,

 

Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Arjay
Upwork
Roxana's avatar
Roxana C Community Member

I'm having the same problem, it is my first time creating an account and it says that my phone number is being used by another account .

Ugwa's avatar
Ugwa U Community Member

Hi i am experiencing the issue of This number is being used by another account. i dont remember having an account that is using that number 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Ugwa,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Dylan's avatar
Dylan B Community Member

Hi I am having the same problem. How can I fix this?

 

Joanne's avatar
Joanne P Retired Team Member

Hi Dylan,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Rolan's avatar
Rolan M Community Member

Hi Joanne,

 

I am getting similar problem. Can you please help?

 

Thanks,

Rolan

Pradeep's avatar
Pradeep H Retired Team Member

Hi Rolan,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Yuvarajgopal's avatar
Yuvarajgopal I Community Member

Im also facing the same issue, i try to register in upwork, i get the below mesg for my phone number

This number is being used by another account

Nikola's avatar
Nikola S Retiring Moderator

Hi Yuvarajgopal,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Naheed's avatar
Naheed M Community Member

Hi Adam H,

I am sorry to hear that you are facing this issue in the initial steps. But as this issue has come in Admin's notice, it will be fixed soon. Some technical faults might be there. However, every problem has a solution.

All the best.

Thanks

 

Naheedmir

 

https://www.coupongot.com/
Nicolas's avatar
Nicolas F Community Member

Hello,

 

I am having the same issue. I had an Upwork account previously but had deactivated when I found a more permanent job. Hoping to rejoin the community.

 

Thank you

Joanne's avatar
Joanne P Retired Team Member

Hi Nicolas,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
David's avatar
David M Community Member

I'm also having a similar issue.

Andrea's avatar
Andrea G Community Manager

Hi David,

 

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

 

Thanks!

~Andrea
Rod's avatar
Rod M Community Member

I have a client account successfully setup. I need to add a freelancer account to the same login. I filled out my new freenlancer account profile, but got stuck in the phone verification form. "This number is being used by another account"

Bojan's avatar
Bojan S Community Manager

Hi Rod,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your phone verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Kristal's avatar
Kristal S Community Member

Hello I am having the same trouble with It stating the Number is being used by another account. I can not get my account setup because of this. Can you please help.

Andrea's avatar
Andrea G Community Manager

Hi Kristal,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Andrew's avatar
Andrew S Community Member

Hi,

I'm also having the same problem as the original post.

Avery's avatar
Avery O Community Manager

Hi Andrew, 


It looks like another account is using the number. This is just a gentle reminder that users are not allowed to have more than one account on Upwork.

A Customer Support Team member will reach out to you directly to assist you further with your concern. 


~ Avery
Thomas's avatar
Thomas B Community Member

I am having the same issue!!! Can you please reach out to me as well and help me update my phone number issue???

 

Thank you!

-Thomas Blake