Solved: Re: Phone Number is already in use - Page 23

Andrea G · ‎01-24-2022

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well?

Andrea G · ‎02-18-2023

Hi Leonardo,

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Luiggi

View solution in original post

A Benjamin D · ‎10-24-2022

I need help on this; I double checked my emails and never saw any indication that my number was in use.

Arjay M · ‎10-24-2022

Hi Benjamin,

Firstly, I would like to welcome you to Upwork. I have escalated your report to the appropriate team and one of the members will be assisting you further via a support ticket. Kindly expect your ticket on this page once your case is fully reviewed. Thank you!

~ Arjay

Mino M · ‎10-25-2022

Hey Arjay, I've delete my account and opened a new one but now it says the number is being used. May I request for some help?

Arjay M · ‎10-25-2022

Hi Mino,

Please be reminded that users are only allowed to have one account and having multiple accounts is a violation of Upwork's TOS. However, I can see that you've raised a ticket about your concern. Please allow our team time to review your case within 24-48 hours and you should be getting an update here once done.

~ Arjay

Shalinie C · ‎10-28-2022

This number is being used by another account

Pradeep H · ‎10-28-2022

Hi Shalinie,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

Thank you,

Pradeep

David E · ‎10-28-2022

Yes, let me help you.

Philip D · ‎10-30-2022

Hello, I am trying to work as a freelancer on upwork. It requires that I put in my phone number however, when I do so, it says that the number I am trying to use is already in use.

Shah F · ‎10-30-2022

try again in another number

Annie Jane B · ‎10-30-2022

Hi Philip,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ AJ

Jason J · ‎11-02-2022

I am also unable to verify my phone number because it says it's already in use.

I don't remember making a full account to this point with another email address, cant find anything in my email accounts, and when I sign in with my google account to see if that is linked to my phone number, it just goes to my new account I'm trying to use where I can't verify the phone number again.

Please help! Thanks.

Arjay M · ‎11-02-2022

Hi Jason,

Thank you for reaching out and welcome to Upwork! I've escalated your concern to the appropriate team and one of the members will be assisting you further via a support ticket. You can access your ticket on this page once your case is fully reviewed.

~ Arjay

Mike G · ‎11-03-2022

I'm also having the same issue. Can someone assist me?

Pradeep H · ‎11-03-2022

Hi Mike,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

Junaid G · ‎11-03-2022

Hello

i am trying to verify my number and its not verifying my number. Once i enter 6 digit it doesnt proceed after it. It stays like that

Pradeep H · ‎11-04-2022

Hi Junaid.

Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

Thank you,

Pradeep

Yuraldy G · ‎11-04-2022

Hi I am trying to complete setting my account, first time ever. Getting this error: This number is being used by another account

Andrea G · ‎11-04-2022

Hi Yuraldy,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~Andrea

Bryce J · ‎11-05-2022

I need help!! I can't verify my number because it's saying my number is already in use. I maybe thought I signed up a bit ago with another email but that's not the case. Why is my number being used for an account I'm unaware of?!?! That's concerning... I also want to be able to start my account. What's going on??

Pradeep H · ‎11-06-2022

Hi Bryce,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

Thank you,

Pradeep

Karen M · ‎11-07-2022

I am having the same issue and cannot get a response

NikolaS N · ‎11-07-2022

Hi Karen,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Janet D · ‎11-07-2022

Hello

I created an account, entered my resume, education, etc and when I got to the end Upwork says my phone number is already in use. I don't recall ever having an Upwork account previously. Can someone help me, please?

Arjay M · ‎11-07-2022

Hi Janet,

Firstly, welcome to Upwork! I'll have the team review your case and one member assist you further via a support ticket. You can access your ticket and coordinate with the team on this page.

~ Arjay

Zhami A · ‎11-10-2022

I can't complete profile creation to become part of freelancers group because I can't get any SMS.