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Nguyen Thanh's avatar
Nguyen Thanh T Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION
Luiggi's avatar
Luiggi R Retiring Moderator

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.


Thank you!

~ Luiggi

View solution in original post

899 REPLIES 899
Andrea's avatar
Andrea G Community Manager

Hi Zhami,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
William T's avatar
William T C Community Member

Contact your bank.

Anthony's avatar
Anthony H Community Member

I've search for all other emails I believe I could've used to create an account, but can't seem to find one to login into. Is there any way I can try to delete whatever old account I have and use my number so I can get started?

Pradeep's avatar
Pradeep H Retired Team Member

Hi Anthony,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Thank you,

Pradeep

Lance's avatar
Lance J Community Member

I have a second account with my phone number but i forgot the email to it how do I get that account back?

Andrea's avatar
Andrea G Community Manager

Hi Lance,

 

Could you please click on my name above this post and send me a private message with more information? Thank you!

 

~Andrea
Kendall's avatar
Kendall R Community Member

I am not receiving the verification code text message to verify my new account/profile. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Kendall,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Hanifa's avatar
Hanifa A Community Member

I am also facing this issue. It is saying that my number is in use on another account. Please advise how I can get this issue resolved.

Arjay's avatar
Arjay M Retired Team Member

Hi Hanifa,

 

Thank you for reaching out to us and welcome to Upwork! I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork
Derek's avatar
Derek S Community Member

Interesting thing: I can't use Upwork until I verify my phone number. But when I try to do it I don't get the verification code. How should I confirm the phone number if I don't get the code? Nonsense! 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Derek,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

Thank you,

Pradeep

Max's avatar
Max D Community Member

I have this problem as well but cannot figure out how to get support through the support chat

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Max,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Jason's avatar
Jason H Community Member

I have tried to set up my Upwork account as a freelancer but got to the final stage and it is says my phone number is already in use. I have not created an account before, this is my first time on Upwork, but cannot move past the profile creation stage until this is resolved.

Nikola's avatar
Nikola S Retiring Moderator

Hi Jason,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Draven's avatar
Draven W Community Member

I am having this problem as well. 

First's avatar
First C Community Member

Hello, Upwork

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Please help.

Arjay's avatar
Arjay M Retired Team Member

Hi there,

 

Thank you for reaching and welcome to Upwork! I'm sorry to learn that you're having difficulties verifying your phone number. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork
Justin's avatar
Justin H Community Member

How do I create a service ticket?

I created an account on UpWork several years ago with an email account I have apparently since forgotten. I just created a new account but I can't complete my profile because my phone number is in use by the other account.

Thank you for any advice.

Arjay's avatar
Arjay M Retired Team Member

Hi Justin,

 

Thank you for reaching out to us. Please be reminded that users are only allowed to have one account and having multiple accounts is a violation of Upwork's ToS. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.

 

~ Arjay
Upwork
Carla's avatar
Carla H Community Member

Hello!

 

I received an error while trying to create an account that my phone number is already in use. I have submitted a ticket and wanted to follow up in other ways. Any guidance would be great!

 

Thanks,

Carla

Arjay's avatar
Arjay M Retired Team Member

Hi Carla,

 

I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

~ Arjay
Upwork
Carla's avatar
Carla H Community Member

Perfect! Sometimes in this digital world, you just need a human on the other end. I appreciate the follow up!
Stefan's avatar
Stefan B Community Member

Hello Upwork,

 

I am running into the same problem, could you please reset my number so I can verify it under this account?

 

Thanks in advance, regards,

 

Steve